Saks Off 5th

I expect a discount store staff not to be top quality servers. But the managerial level is the worst I have ever experience. What ever happened to 'customer service' and 'diffusing a situation'. My friend and I were treated discourteously by a salesman and when we complained we were met by an aggressive manage who ramped up the situation to where he was going to throw 'me' out of the store. He who raged how I had offended his salesman. Now there are always two sides to a story but in this case the manager was way over the top and out of line with a woman - me - who/is was old enough to be his mother. Friday, May 12 around noon. That's this snarky, aggressive managers beat. Stay away.

Saks Off 5th's unacceptable, unprofessional, and potentially unlawful online selling practices include advertising and selling inventory that is unavailable, failing to issue refunds in a timely manner, shipping incorrect and/or damaged merchandise and not refunding consumers for the shipping expense following the return of the wrong/defective product, and rendering substandard customer service. Unfortunately, the Canadian parent company (Hudson's Bay) is unwilling to assist customers with a Saks Off 5th issue of concern. Thus, consumers can file a complaint against Saks Off 5th with the (US) Federal Trade Commission for deceptive, fraudulent, and other problematic business transactions. In addition, customers should notify their banking institution and initiate a full refund to their credit card.

I ordered an item from Saks off 5th and never received it. When I called to tell them I didn't receive my item they stated that an investigation needed to be complete (3-10 business days). Investigation was approved. I was due to receive a refund. I never received it. When I called customer service, they stated that they would escalate the refund process (24-48 hours). Never received the refund. I called multiple times and was given the same response. Still no refund. All I got was "I'm sorry for the inconvenience." I want my money and not the apologies. I will not be ordering from this store again. Buyers beware.

I bought a dress at saks off fifth at their shrewsbury New Jersey store, I tried 2 return it with tags attached but could not find my receipt. I assumed I would at least get a store credit. I was honest in telling salesperson it might of been more then 30 days. She refused. What if dress was a gift? I have never been 2 a store that does this. It wasn't that long ago I bought it, being it's a fall dress. If they gave me store credit I probably would of spent more I'm sure. Now I'm stuck with a dress I will never wear, I will not shop there again. Rather pay full price then deal with that. Buyer beware

I ordered 5 items and 3 were missing from the package. Box was sealed when it arrived. Looks like the warehouse didn't put them in the box. I called customer service which said they needed 15 days to investigate and would e-mail me. They never did. On Day 16, I called again and the customer service agent said my request for a refund was denied because they had proof from the carrier the box was delivered. I never said it wasn't. Problem was part of the order was MISSING from inside of the box. Agent said I would have to give them proof the items were not inside. How ridiculous! How can I prove that something wasn't there! In the end I had to file a dispute with my credit card company to get my money back.

Purchased a pair of shoes and wore them 4 times to my office. The leather on the toe of the shoes started to wear through so I called customer service. I sent the shoes back to Saks with an explanation. They sent the shoes back to me with a form letter which said" I had worn or altered the shoes and therefor they were not in saleable condition.". When I subsequently called customer Service I was told if I would return the shoes to them they would see if they could repair them. So instead of trying to fix them the first time I sent them they sent them back with a stupid non-responsive form letter. I will never shop at Saks again. I really do have choices who will listen and give me fair service, like Nordstrom's.

It's Wednesday, the store is almost empty. Just me in the checkout line. There are two cashiers in the store, one is out of service, the second is with the customer. I stand and wait for about 15 minutes. Rapidly, someone runs into the store and without even looking around starts a conversation with the cashier. So I go over and tell this rude person that there is a line to the checkout behind her back. The cashier is slightly offended, but he pretends to be polite and explains to me that he is not watching the line. Seriously! When I walk away from the checkout, they start gossiping about me, commenting on this situation, and laughing very loud. That cashier with such a not kind behavior shouldn't be there.

Please don't shop with this company! I paid for shoes and never received them. The company refuses to refund or send my shoes to me. No reason for refusal. This company steals money from customers! Please don't buy!

Please please advise anyone to stay away from this company. I was just scammed out of my money, placed an order online. Reached out to the customer service was hung up on several times. Contacted one of the store locations just to be told it's nothing that can be done by a manager. Reached out to cdldelivers. To also be told they never received the merchandise from saks off fifth. Disappointed is not the word. I wish I would have done more research within this company. The items that I paid for where Christmas gifts. I don't know what to do now.

Do not buy from this store EVER! Horrible customer service and they must go out of their way to hire the stupidest most useless woman to work at their stores! Total imbeciles. If you buy something and it arrives broken, they will not take it back! They will blame you and send yo the item back. Then they will insult you by offering you a 20% off discount coupon when you spend 200 or more at their store. Seriously? This is open store I am happy to hear they are going bankrupt. They should study Norsdstrom's and the Rack... that's a successful business. Good riddance Saks. They used to be great, what the heck happened? TOTAL AND COMPLETE DISAPPOINTMENT!

The Saks Fifth Avenue sells preowned items without indicating on their site or posting pictures of the item's current condition. I online purchased a HERMES watch. It came in heavily used condition and without the original box or proper packaging. Customer service is insulting, unresponsive when I asked them to send me the original box or questioned about the watch condition. Please see picture of their email response. This store does NOT understand that just because an item is at a discountated price, then it is fine for them to send a heavily worn and torn item without any orginal box or documinations.