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A few years ago I had a horrible customer experience with Joyfolie and almost never shopped there again. BUT, I decided to give them a second chance and over the last couple of years their customer service has exceeded my expectations, and I have had any problems promptly taken care of with polite employees. While quality can sometimes be a bit hit or miss the quality issues I have had were taken care of immediately and in a manner that made me happy, and both quality and customer service have improved drastically. They have, in my opinion, remedied their customer service woes of the past and are now one of my favorite online businesses! Plus, they have absolutely gorgeous clothes!
I had a horrible experience with items not arriving properly and the customer service representative treating me in a condescending and unhelpful manner as if they were doing me a favor by allowing me to purchase items from their store. They have definitely lost a customer.
Annemarie A.'s review of Saks Off 5th earned 2 Very Helpful votes
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Excellent store offerings - the most unique items you'll find!
Thank you for the kind words about our customer service. Our goal at Joyfolie has been to make sure every customer has a delightful experience and I am so glad that we are constantly growing in that department. Your feedback means so much to our team!