I ordered a pair of Valentino sneaker. The sneakers arrived in very poor condition. The shoes were obviously used a the bottom and interior of the shoes were filthy. I contacted customer service and obtained information to return the item. The representative offered me a free return label in which I appreciated as paying to return dirty shoes was the last thing I wanted to do. I can not understand how the shoes could have gotten in the box as they were not just scuffed, they were very nasty and unsanitary. I mean seriously, imagine opening a box of sneakers during a pandemic where cleanliness is basically LIFE. ($288.46 with shipping) and they are suppose to be new. You get the box open and pull one out to see that someone else has obviously worn them... ALOT! It has been 13 days and I have yet to receive a refund. I could not be more disappointed.