Ordered a bathing suit. It arrived without protective panty shield. I returned with tags in exact condition. Saks Off Fifth refused the return. This started the nightmare of dealing with their customer service. Promise that someone would contact me. No one did. Put on hold for15 minutes multiple times when following up. Overseas Customer Service reps appear to be untrained. Will now try to get hold of a Supervisor. Wish me luck. And note to self... I will never purchase anything from them again.