RVPartsCountry

Financed a AC unit from this company and when it was delivered the main copper line from the compressor was broken off. Contacted the company to return the unit for a replacement, they sent a return label for the unit and we shipped it back. That was 3 weeks ago! The supplier is refusing to ship a replacement unit even though we are paying for the unit!
I'm considering legal action for fraud against this company through the state prosecutors office!

I had an item that I could not use and was in perfect condition. I set up a return with RVPartsCountry by following the RMA process and sending them a tracking number. After the item had been returned, I had not yet gotten a refund. After several attempts at communicating with the group and several months, I still have to refund. They are also ignoring my requests. Shameful behavior and essentially stealing my money. They don't even have a way to contact a human via phone as it gives you a recorded message. If you purchase from them, don't bother to return the item if needed.

They shipped a $800 A/C unit which I paid the extra insurance on. They didn't have the right address on and fedex left it unsecured at an office 1/2 mile away. Where it was stolen. No signature required, no phone number for the driver to contact me. They put the insurance in their name so they have to file the claim. A week later I have had no response on the claim and the cubicle drone sent a message that they consider it delivered and they won't do anything. I'll be posting all the events on my new domain. Rvpartscountryscam.com. These people don't even have a phone number and dozens of bad reviews. I really should have done a search on them before trusting them.

Order # AB-******* written on web platform 09-09-21.2 parts, one shipped and damaged, one never shipped! No help returning damaged. No answers to second part. No phone support, no email support!
Will never order from them again

Worst experience of my life no personal help atrocious customer service and folowup on customer problems wash their hands of you after you put in a complaint p

These folks wanted my 88 year old grandmother to prove her identity prior to purchase by submitting a copy of her drivers license reflecting the shipping address. She had not yet changed her address on her ID so we instead sent them Medicare documentation and a copy of her cell phone bill showing her address. They do not provide a phone number that we could call to discuss or explain. Instead we had to interact with a portal and wait 1-2 days for a response. When they would not accept the documentation we had, my Gramdmother went to DMV to update her address. We could not possibly provide them with a new and updated ID for another 2-3 weeks until her new ID was received in the mail. In the meantime her order was cancelled and we never could speak to anyone personally.

They were great at shipping but when it come to return no one there want to talk so you text them or email them the response is terrible all i want is someone there to confirm that someone is there

I ordered a part in June, I provided the wrong shipping address. I was informed by the shipping company that the product had been returned. The company has no customer service number to be able to speak with a actual person. I have sent around 10 emails to the customer service team requesting that they please resend the part to me. My last email was to please refund my money due to lack of response. I finally ordered from someone else. This was weeks ago, I still have not had a response. This company is by far the worst company you could possible work with. I have finally came to the conclusion I am not getting my money back! And took the loss, I understand that this started out as my fault but why in the world would you keep my money? Worst customer service I have ever not received!

Would give zero stars if I could... and wish I had read these guys' online reviews before ordering from them... I think one of five review sights sights get them up to 2.5, the others are all at 1 star. Definitely not worth saving money from RVPC if you have the chance, unless you're okay getting your stuff almost a month later and broken, only to have to deal with a completely non-functional non-caring customer service and/or return department. You will get the run-around, guaranteed. They don't allow phone calls or have an answering number, run days behind on their emails, have no remorse for that and lied saying they never got my original emails, when surely they went through. Fortunately, the company who made the product I bought stepped in and made the replacement... not without telling me my story and these complaints are common with RVPC. I wouldn't be surprised if RVPC is dropped as a vender by this company...

Horrible customer service! I ordered a NEW Dometic ac unit for my camper and received it about a week later. I installed the unit and it doesn't blow cold. Tried contacting RVpartscounty put of course you cant talk to anyone live it just says to fill out the contact form online when you call. So i Did that and was told by email deal the the Manufacturer. I'm sorry i didnt just pay a little bit more to deal with a local dealer who stands by what that sell!

On Aug 25,2016 I ordered a Onan Marquis Generator. They lied to me by emailing a time that it would ship! What a bunch of crap 4 weeks later I still don't have a $4000. 00 generator That on many occasions I would have it and a shipping number by many mondays ago. DO NOT ORDER ANYTHING FROM THEM! They lie, tell stories and you cannot talk to a person probably because they don't want to hear how irate people really are. Then I emailed them and said to get the refund going back on to my card. I have never had so many excuses and lies from a company I ordered from. Don't believe the testimonials they have on their web site. It's all bull!

DO NOT BUY FROM CANADA - Their customer service and exchange rates are both out to lunch. They were charging $0.56 on the dollar instead of the $. 26 it was at the time. I contacted them about it as I thought it was a mistake, and they told me it was handled by FedEx Cross border. I spoke directly with Crossborder and they informed me that RVParts Country sets these. (so they are marking up an addiitonal 30% just on exchange)

I thought maybe they ddn't know, so I contacted them and let them know, they basically said, not our problem. Great business policy and ethic. ON top of that they were rude throughout the process. Even a "hey we will look into that", but nope. So buyer beware.

I am not surprised after seeing all the reviews for them. If I could give them 0 stars I would.

This company sent me a defective thermostat and refused to return it it was never even used. Contacted dometic they informed me because it was defective from factory to send it back to rvpartscounty.com and rvpartscounty.com says they aren't allowed to take it back. Rvpartscounty.com wants me to file a warranty claim all over a thermostat. They want me to hook my canper up drag it into dealer have them keep it to look at all over thermostat. Read reviews before purchasing anything from this company. Yelp has over 40 complaints exact same as mine refusing to honor broke and damaged items. Never heard of a company doing this. Shop somewhere else if you have to pay more ots worth it in long run

THIS IS THE EXACT SAME COMPANY AS BIG DADDY RV ARTS! THEY ARE THE SAME BUSINESS OUT OF KY. I cannot believe this business has any good ratings. Just do a Google search and you will find fraudulent activity from both companies (that are the same). They deny being affiliated but are indeed synonymous. Reviews filled with people depicting bad practice and customer service is always run by a female of same names. Do your research it's out there. So much more on this.