RVPartsCountry

Every once in awhile, I like to order stuff from 'the little guy' instead of Amazon, and in this case, the price was better on a Camco Rhino 28g waste cart. Monday will be two weeks since I placed the order. Today I called credit card to dispute the charge.

Everything went well at first. The cart was apparently shipped promptly and I was supposed to have it last week. Never came, and Fedex tracking suddenly started saying 'pending - no delivery date available'.

Called company. A pre-recorded message saying they don't take phone calls anymore, that they have found it better to do things by email. (yeah, that's better).

Problem 1, the 'contact us' webpage wouldn't work (it had a 'verification' section, with a blank picture). Finally found an alternate email using some Google magic. After several days of trying to get Fedex to locate the package, (and hours on the phone with them), I gave up. They have no idea where package is. So I've been emailing rvpartscountry directly. They were going to 'look into it' according to their last email 24 hours ago. No contact from them since, despite another email to them this morning with my phone number asking them to call me.

I actually paid 5 dollars extra for 'insurance' on top of the 15 dollar shipping charge. Fedex told me the shipper has to initiate a claim. Did they? Who knows, they're not talking.

THERE'S SOMETHING SHADY ABOUT A COMPANY THAT HAS NO WORKING PHONE. AVOID BUSINESS WITH THIS COMPANY!

UPDATE 5/20/19 - This company absconded with my money and has refused to reply to my emails. Thankfully, my credit card credited me the full amount of my loss. This is only the 2nd time in my life I've ever had to dispute a charge on my credit card.