RVPartsCountry

Pump arrived in 2 days as ordered and performs as expected. Will be looking for all my RV needs here!

Thanks for prompt shipping and having in stock the item we needed for our rv awning. Works and fits perfectly.

I got what I ordered had no problem. It took a week to get it which I thought it was next day shipping.bit I got it job done I'm happy

Horrible company offered me 67 for cosmetic look at picture do you think refrigerant will flow through thatdamaged air condition that local hvac company said cost to repair was greater than its value 750.00 without a new shroud. After giving me the run around for 3 weeks. Cannot talk to a person phone # refers you to customer service and hangs up, why have it submitted claim to cc company see what happens

Sent the wrong brand item, which clearly had factory damage, and missing parts. Looked like a second or return. Impossible to reach these people. They do not answer the phone because of "call volume", which happens when you are not delivering what people order. The "online help" does not work, the verification for an email doesn't work. Could they be on the run? Did not have a problem in the past. Maybe new owners or the kids took over. To bad, was good, now dead end.

We are leaving today for vacation and the roof top unit has not arrived. They did send me an email stating that it had shipped and provided a tracking # which I clicked on and it brought up an error message that the tracking # was not a good number which leaves me to believe this organization is completely incompetent as they cant even copy and paste a number into an email correctly. And just so everybody knows I am a service manager for a large truck fleet and my customers would go somewhere else If I treated them like this.

This place is a scam. They took my money and never sent the product. The customer service number is a recording. The "contact customer service" form on their website gets you identical worthless canned responses every time. The email address they share here with disgruntled customers (*******@rvpartscountry.com) gets you another canned response that tells you to use the form on their website. Filing a fraud claim as I warned I would do in all my recent email requests to them... save yourself the headache.

Ordered awning APR 15 2021. Asked for status on why I had not received it on JUN 16 2021. Here it is JUL 2 2021 and no awning. No response to my status request. I will be contacting Daniel Cameron (Atty Gen KY) next. Feels like a scam. You cannot directly speak to anyone (no phone number) or even reply to the emails they send after purchase.

I would NEVER buy from this company. I purchased a Dometic AC unit that was advertised at a discount because it had "minor cosmetic damage". The unit never arrived at my house but was left at a FedEx facility for pickup due to severely damaged packaging, see attached pictures at FedEx location and my screenshots to customer service. The unit was clearly leaking fluids, had bent parts, and did not function. I contacted RVPartsCountry and sent them the pictures several times. They finally told me after ignoring my messages that this was considered cosmetic damage and would not let me return or get a refund. Shocking response and horrible customer service.

I places an order ($1450) for an awning which clearly states 2-3 week delivery (you even have to sign agreeing to it) but when the 3 weeks rolls around nothing. You contact them (by the way they don't have phones only on line chat) they blame everyone else and offer nothing in return for not living up to a written agreement. I contacted the actual product manufacture (Lippert) and they told me that they had informed RV Parts Country earlier in the season that this is their busy season and that it will take longer for shipping, yet RV Parts country still has this on their website knowing full well they can't deliver in that time frame. Totally misleading... Yet when you call them on it they will do nothing for you... Spend your money somewhere else...

Please avoid this company. They shipped my product quickly (AC unit) but it arrived damaged. I purchased package insurance. I jumped through all the hoops sending pics, requesting replacement, refund, etc. There is no working phone number except automated info instructing you to use the website. I have filed a dispute with the CC company and the "seller response" was that I received my unit. No kidding! I received it damaged. They have essentially stolen $722 and I have nothing to show for it. Hoping to make some progress since I filed a complaint with BBB.