I had an item that I could not use and was in perfect condition. I set up a return with RVPartsCountry by following the RMA process and sending them a tracking number. After the item had been returned, I had not yet gotten a refund. After several attempts at communicating with the group and several months, I still have to refund. They are also ignoring my requests. Shameful behavior and essentially stealing my money. They don't even have a way to contact a human via phone as it gives you a recorded message. If you purchase from them, don't bother to return the item if needed.