Rugs USA

Easy website experience, appreciated honest reviews from other customers, great deal for a person with limited income and a little one. Love the quality, design, and ability to put in the washing machine for the price I got! Amazing.

I ordered a rug and rug pad totalling $750. While the rug itself was nice, it did not work in my space. To return the rug and the pad, it is nearly $150! And they claim this is a "discounted" rate. The new rug I ordered, from another business, charges a flat $25 fee no matter the size of your rug to return it. And they also offer free shipping when you order something. Much more reasonable than $150 for returns. RugsUSA completely lost me as a customer for the insane fees to return an item. Bottom line: Be *100%* sure you love the rug you are ordering and it will work in your space, or be prepared to flush lots of money down the toilet!

Have bought from RUGS USA previously, very pleased with quality and delivery. Have an small odd size and had hoped to find a gold rug but was given alternatives - it's perfect. Bought a gorgeous rug for my bedroom a couple of years ago, makes me happy to walk in the room and see it.

Shopping on Rugs USA is very easy but the rug I purchased was not what I expected. The photos showed the rug having a 1/2 inch pile and our rug definitely did not. We have now returned it because it was not at all the quality we were expecting. Very disappointed. Also the cost to return it was high but, since we are so dissatisfied with the rug, we would rather get some money back. I will not be ordering from Rugs USA again.

Received notification that rug was delivered, but had no packages outside. Next day while I was driving home, noticed large package that looked like a rug sitting on neighbors doorstep, and decided to take a look. Turned out to be address to me. Luckily neighbor didn't have a Ring doorbell and report me for taking a package off their doorstep.

Horrible product. Feels cheap and is a flat lay carpet - not a 1/2" thick carpet, as advertised. Do not waste your money - learn from my mistake! To return it I will have to be out 1/3 of the money I put into the rug. Aggravating since not only was it described as thicker there is also a blue tint to some of the grays making it unusable in the intended room.

My two rug orders took much longer then stated when I ordered. This caused issues as we were moving so when date of delivery keeps changing that does not work. I called right away when the first rug changed delivery date to after our move to update the ship to address. The address never got updated with FedEx so being delivered to old address.

I received my rugs pretty quickly after ordering. I ordered three rugs, two of which are great. However, the rug I ordered for my living room started falling apart 5 weeks after having it. It's a braided jute rug, and the ends are fraying, the braided lines are separating, which creates holes in the rug. It's an 8x10, and is the most visible rug in the house. I contacted Rugs USA customer service via email and attached photos. I got a response 3 days later, and they said they do not allow any returns after 30 days, even if the product is damaged or defective. I paid $200 for the rug (on sale), and I wish I would have put that $200 toward a different rug. It's insane that they won't offer a credit towards something else, or even an apology that my rug is falling apart. I won't be ordering from them again. The only reason I gave them 2 stars instead of 1 is because (so far) my other two rugs from them are holding up and look great.

I think the ease or working with them was great. This time however, my rug came folded and not rolled like they have in the past. I still can't get the seams out from where it was folded. I will hesitate before ordering next time

Shipping took much longer than expected (though I do understand with the pandemic) and the colors of the rug are slightly different than pictured. I'm still happy with my purchase, just wanted to share.

This company is awful! No one works in the USA. They promise they will call you back and they never do. There website says 2 day shipping. I have been waiting now 10 days. This is fraud and they will take your money. Do not buy from them!

DO NOT ORDER FROM THIS COMPANY!
I have placed 2 separate orders... both have gotten "lost" in shipping. They blame it on fed ex. I waited for over 3 weeks for the first one just to find out it had been lost and damaged in shipping and was now out of stock. Then had to wait another week for my money to be refunded. Although, when I went to the website I was still able to place an order for the same rug that was out of stock? I finally spoke to a manager and they apparently had the smaller size in stock, so i ordered that one and paid for it. It showed delivery date of yesterday and never showed up. I called this morning and this rug too is now lost in transit... This company is a complete joke! Don't waste your time!

Nice selection of rugs, appear to be very durable. My friend has had her rug for a while and it still looks great, we both use them for our front door entrances. I will deinately order from Rugs USA again.

I ordered eight different rugs in November. Rugs that were received was not as described. Call customer service to return. A 1-hour hassle with customer service to return. Finally approved and returned. 4 weeks later no refund. Call customer service more hassle. I didn't receive refund. 10 weeks later they want to give me a refund less than what I paid. I'm out $90 from a $363 sale. Be careful with them. Will never do business with them again.

It has been an entire month and I have not received my rug. The other two took 3 weeks. No help was given by their customer service. I was was told that I would get a call back 3 times in a row and no once called. I also wrote several emails to their customer service department. Geraldine told me that I could not hold for a supervisor as they were all on break?!?! She then hung up on me. She was the one who answered the called 2 days in a row. Terrible service and terrible company.

I returned my items with the mailing labels they gave me. Apparently one of those items went missing in their warehouse, and now a month later, they're still trying to find it to issue my refund. Wtf is going on over there? I have emailed every 3 days to check for updates, and the customer service rep is nice, but completely ineffectual and I'm not getting my money back even though I followed all the rules.