Rugs USA Reviews Summary
Rugs USA has a rating of 3.7 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 12th among Home Decor sites.
Instant Feedback
Easy, quick, great selection & pricing, good return policy
I placed an order for a rug and my credit card notified me that I was charged double so I called to cancel one of the rugs and was informed that I couldn't cancel it but they would call and get it canceled for me. I still received two rugs and was still charged for two rugs and was not going to pay almost half of what one rug cost to send it back
Very nice rug. I bought online, so it's hard to judge quality, but very very nice, and as described on the website.
My order came on time. The colors and size were as described. It's wonderful!
Love my new rug. It's beautiful and easy to clean!
It was exactly as the product showed online. I already washed once and after that didn't loosed quality. Good product
I love my new rug! It's the 4th I've purchased from this company.
Easy to order but would have liked a receipt with the order as I didn't print a copy from my email. Prompt service and packed neatly in the box. Quality is definitely what I expected. Thank you!
The rugs were exactly as described and came easily.
Loved it easy to order, looks great and a great product
Love this rug! I do wish it had taken less time to flatten on the edges but it really is beautiful.
This rug received was as described. The only interesting thing was the way it came, folded up. But it works.
Both orders that I've placed in the last year have arrived quickly and the rugs themselves were high quality! Will definitely be ordering from Rugs USA in the future!
Using the the drop down menu for colors included purple so I did not have to look through the extensive selection of rugs. Unfortunately, the rug did not have purple in it. Yes, the rug had a mixture of red and blue and in mixing paints that makes purple but it doesn't work in rug fibers. The return process is easy but is not cheep. The prices and customer service are excellent so I will try again.
Placing the order was super easy. Rugs USA has a great variety of options. I found exactly what I was looking for and it is the best rug I have purchased by far. Will definitely be back in the future. Also, I received my rug so fast!
Great quality rugs. Great customer service! Love this company!
The price on rugs is amazing. The time it takes for the rugs to delivered is not too long at all.
Love my items once I received them. It just takes a really long time to get. I have another item on backorder and I don't know when I'll receive them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Richard,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am sorry to learn about this issue. I have checked our system and I only see 1 order. We recommend filing a claim with PayPal to have the duplicate charge removed from your account.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support