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Rugs USAReviews 2,677

3.7
How would you rate Rugs USA?
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Rugs USA Reviews Summary

Rugs USA has a rating of 3.7 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 12th among Home Decor sites.

service
482
quality
2,465
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21,741 reviews
Indiana
2 reviews
0 helpful votes
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Love the colors!
February 25, 2022

The rug is beautiful and I love the colors! I recommend getting the premium rug pad as the rug is on the thinner side, but I like that it also fits in my washing machine!

Date of experience: February 25, 2022
South Carolina
1 review
0 helpful votes
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Round rug
February 25, 2022

It very thick but the colors are just not as pretty as the picture.

Date of experience: February 25, 2022
California
1 review
0 helpful votes
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Good poufs
February 25, 2022

Customer service reps were helpful when I emailed about one of my poufs being delayed in transit. The poufs are nice quality and the colour is nice as well.

Date of experience: February 25, 2022
Ohio
1 review
0 helpful votes
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Underwhelmed
February 24, 2022

Based on being pleased with prior orders, I chose to order a sale item. Die lot lacks vibrancy of other purchases, despite a good vacuuming to lift pile. I chose to keep rug as it will be used to stage a bedroom and not get heavy foot traffic. Rug arrived packed very well and quickly. Overall, I am pleased with service.

Date of experience: February 24, 2022
Texas
1 review
0 helpful votes
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Not exactly as pictured
February 24, 2022

This is my 5th rug to buy from Rugs USA! I love the option to pay with Affirm! But, I'm disappointed in this particular rug. The colors are definitely not what's pictured on the website. I thought I had finally found the perfect rug with green and NOT blue. The rug also looks very faded from most angles.

Date of experience: February 24, 2022
Alabama
1 review
0 helpful votes
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The rug is beautiful, however I rolled it out a week ago and the ends are unthreading. It doesn't lay flat after a week and the the ends stick up and are a tripping hazard.

Date of experience: February 24, 2022
Mississippi
1 review
0 helpful votes
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Okay
February 24, 2022
Updated review

A couple of the rugs are much thinner than I would like

Date of experience: February 24, 2022

Not as much selection as I would've thought
February 4, 2022
Previous review

Not as much selection as I would've thought

Date of experience: January 5, 2022
Texas
1 review
0 helpful votes
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Good
February 24, 2022

I liked the rug I received. Got it quickly & it was as pictured.

Date of experience: February 24, 2022
Colorado
2 reviews
0 helpful votes
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Received
February 23, 2022

Delivered on time thank you and I don't have 50 characters to write

Date of experience: February 23, 2022
Texas
1 review
0 helpful votes
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Simple, quick and cute
February 23, 2022

The process of ordering was efficient, the turnaround time from the order time was crazy quick and the rug was as cute as the photo on their website!

Date of experience: February 23, 2022
New York
1 review
0 helpful votes
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Excellent Product
February 23, 2022

I am very, very pleased with the quality of the rugs I purchased. When I received them I was hesitant about putting them in the washing machine but am happy to report that I worried needlessly, they came out great!

Date of experience: February 23, 2022
Arizona
1 review
0 helpful votes
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Modern Rug
February 23, 2022

Love this rug! Orange & Grey colors were true to pic. Looks veautiful in bedroom & lots of compliments

Date of experience: February 23, 2022
North Carolina
1 review
0 helpful votes
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Excellent delivery and product
February 22, 2022

Very smooth process, excellent product. Would buy again.

Date of experience: February 22, 2022
New Jersey
1 review
0 helpful votes
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Great experience
February 22, 2022

Great! I've used Rugs USA a few times and always reasonable prices, quick shipping, good customer service.

Date of experience: February 22, 2022
Florida
1 review
0 helpful votes
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Love our new rug! Arrived quickly
February 22, 2022
Updated review

Easy peasy! Found a rug we thought we'd like, pictures were helpful, the description was helpful. Rug arrived quickly and looks perfect in our office. Very pleased.

Date of experience: February 22, 2022

Easy peasy
January 2, 2022
Previous review

Easy peasy

Date of experience: January 2, 2022
New Jersey
1 review
0 helpful votes
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Nice rug
February 22, 2022

The rug I ordered was in stock and delivery was very quick. Ordered the rug for my daughters room and she is very pleased with it.

Date of experience: February 22, 2022
Georgia
1 review
0 helpful votes
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Great rug selections and service!
February 22, 2022

I ordered several beautiful rugs, unfortunately, my husband thought the colors were too light to withstand the wear and tear of our lifestyle, so I returned them. The returns were easy, but paying return fees wasn't great. A word to the wise, be very certain about the rugs you are ordering, otherwise you will be paying FedEx return shipping fees!

Date of experience: February 22, 2022
California
1 review
0 helpful votes
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I ordered the rug after reading positive reviews on the plushness and quality. What I received was a thin, cheap quality, poorly constructed rug. So so are you can see through to the 'base' of the rung. This product was not worth purchasing.

Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 21, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi Julie,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

California
1 review
0 helpful votes
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Positive
February 21, 2022

Out rug was delivered quickly and we love the look!

Date of experience: February 21, 2022
Canada
1 review
0 helpful votes
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Amazing First Time Purchase
February 21, 2022

Arrived quickly and looks amazing in my space.
Will purchase additional rugs for other rooms.

Date of experience: February 21, 2022