Rugs USA has a rating of 3.7 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 12th among Home Decor sites.
The rug is beautiful and I love the colors! I recommend getting the premium rug pad as the rug is on the thinner side, but I like that it also fits in my washing machine!
Customer service reps were helpful when I emailed about one of my poufs being delayed in transit. The poufs are nice quality and the colour is nice as well.
Based on being pleased with prior orders, I chose to order a sale item. Die lot lacks vibrancy of other purchases, despite a good vacuuming to lift pile. I chose to keep rug as it will be used to stage a bedroom and not get heavy foot traffic. Rug arrived packed very well and quickly. Overall, I am pleased with service.
This is my 5th rug to buy from Rugs USA! I love the option to pay with Affirm! But, I'm disappointed in this particular rug. The colors are definitely not what's pictured on the website. I thought I had finally found the perfect rug with green and NOT blue. The rug also looks very faded from most angles.
The rug is beautiful, however I rolled it out a week ago and the ends are unthreading. It doesn't lay flat after a week and the the ends stick up and are a tripping hazard.
A couple of the rugs are much thinner than I would like
Not as much selection as I would've thought
I liked the rug I received. Got it quickly & it was as pictured.
The process of ordering was efficient, the turnaround time from the order time was crazy quick and the rug was as cute as the photo on their website!
I am very, very pleased with the quality of the rugs I purchased. When I received them I was hesitant about putting them in the washing machine but am happy to report that I worried needlessly, they came out great!
Love this rug! Orange & Grey colors were true to pic. Looks veautiful in bedroom & lots of compliments
Very smooth process, excellent product. Would buy again.
Great! I've used Rugs USA a few times and always reasonable prices, quick shipping, good customer service.
Easy peasy! Found a rug we thought we'd like, pictures were helpful, the description was helpful. Rug arrived quickly and looks perfect in our office. Very pleased.
The rug I ordered was in stock and delivery was very quick. Ordered the rug for my daughters room and she is very pleased with it.
I ordered several beautiful rugs, unfortunately, my husband thought the colors were too light to withstand the wear and tear of our lifestyle, so I returned them. The returns were easy, but paying return fees wasn't great. A word to the wise, be very certain about the rugs you are ordering, otherwise you will be paying FedEx return shipping fees!
I ordered the rug after reading positive reviews on the plushness and quality. What I received was a thin, cheap quality, poorly constructed rug. So so are you can see through to the 'base' of the rung. This product was not worth purchasing.
Arrived quickly and looks amazing in my space.
Will purchase additional rugs for other rooms.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.
Hi Julie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support