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Rugs USAReviews 2,677

3.7
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Rugs USA Reviews Summary

Rugs USA has a rating of 3.7 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 12th among Home Decor sites.

service
482
quality
2,465
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21,741 reviews
Kentucky
1 review
0 helpful votes
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Areaway rug at my condo.
March 12, 2022

Delivered on time and was very well placed with it.

Date of experience: March 12, 2022
Montana
1 review
0 helpful votes
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Great Selection and Great Prices
March 12, 2022

Such a great selection and awesome prices! My only suggestion is to offer more eco-friendly and fair trade options.

Date of experience: March 12, 2022
Virginia
1 review
0 helpful votes
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Quick delivery
March 12, 2022

Tracking and efficiency on delivery was great. Rugs were slightly thinner than I expected but having lots of pets it makes it easier to clean

Date of experience: March 12, 2022
Virginia
1 review
0 helpful votes
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Folded. Not rolled
March 11, 2022

Great rug, right on time, and they are right that folder was better than rolling

Date of experience: March 11, 2022
Florida
1 review
0 helpful votes
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Excellent product & Service
March 11, 2022

The wool rug is very good quality and looks perfect. The transaction was easy and it was shipped very quickly.

Date of experience: March 11, 2022
Illinois
1 review
0 helpful votes
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Great rug
March 10, 2022

Great. Colors were just as pictured. Little more orange than I thought but it was 14'

Date of experience: March 10, 2022
Illinois
1 review
0 helpful votes
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Excellent Customer Service
March 10, 2022

I made a mistake when I submitted my order so I called them and they were very pleasant and helped me out and gave me an extra discount.

Date of experience: March 10, 2022
Indiana
1 review
0 helpful votes
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New rug for my living room
March 10, 2022

Representatives have been courteous, helpful and prompt in replying to questions. The rug itself meets my needs but, if you are looking for a "good quality" rug, this may not be the product for you. The colors are not as bright as they could be and the rug itself is quite thin. However, I wanted a washable rug and this meets the criteria.

Date of experience: March 10, 2022
California
1 review
0 helpful votes
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Love my new rug!
March 9, 2022

This was the first time I ever purchased a rug for my home. I had a lot to choose from and was so happy to find a perfect match for my new love seat. Ordering and delivery was a breeze.

Date of experience: March 9, 2022
North Carolina
1 review
0 helpful votes
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Good Service
March 9, 2022

My experience with Rugs USA was great. I received all my rugs on time, and they are great quality.

Date of experience: March 9, 2022
California
1 review
0 helpful votes
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Great Rug, Great Service
March 8, 2022

I love the fit in your room feature. It looked exactly how it looked in the feature. It adds so much to my living room. Highly recommend.

Date of experience: March 8, 2022
Washington
1 review
0 helpful votes
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Definitely won't order from this company again. Junk!

Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2022
Rugs USA C. Rugs USA Rep
over a year old

Hi Brianna,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Kansas
1 review
0 helpful votes
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Very satisfied with my purchase plus got a great discount! :)

Date of experience: March 8, 2022
Connecticut
2 reviews
0 helpful votes
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As advertised
March 8, 2022

Excellent selection of rugs, good sales. Easy ordering process, responsive customer service

Date of experience: March 8, 2022
Colorado
1 review
0 helpful votes
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Cheap
April 7, 2022

Rug is cheap uneven and one side curls up. Have to tuck in under another rug so we don't trip on it.

Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 8, 2022
Rugs USA C. Rugs USA Rep
over a year old

Hi Cheryl,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Florida
1 review
0 helpful votes
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I loved the rug! Great quality and looked awesome in my living room! I had it down in my living room for ONE day and my puppy loved it so much too that he chewed the corner of the rug!

I plan on buying another one when he is out of the chewing phase!

Date of experience: March 8, 2022
Minnesota
1 review
0 helpful votes
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Awesome service
March 7, 2022

The first rug we got the Q was an O but we submitted a claim and they took care of it very fast!

Date of experience: March 7, 2022
Arizona
2 reviews
0 helpful votes
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Order review
March 7, 2022

Easy. Clear. Obviously it's difficult to feel what your receiving., scary. Easy, arrived in timely manner. After a month, my rug still has a few ripples… not sure if they will ever go away…we even steamed it? But overall it's not bad.

Date of experience: March 7, 2022
Virginia
1 review
0 helpful votes
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Great company
March 7, 2022

Great experience! I will order again when I have a need.

Date of experience: March 7, 2022
Colorado
1 review
0 helpful votes
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Great experience!
March 7, 2022

The rug arrived on time and was just like the picture.

Date of experience: March 7, 2022