Rugs USAReviews 2,677

I ordered 2 area rugs that did not arrive in a timely fashion. I was not told until I inquired that they were on backorder and it would be another 5 weeks before they shipped. Had I been told the items were in backorder when I placed my order, I would have shopped elsewhere.

Great
Came right away
Ordered two carpets and love them

Beautiful rug and great quality made to last. Provides a beautiful accent to room

Item shipped quickly and arrived well packaged. I am very satisfied with my product.

Customer service is excellent! Rug was actually better than expected

I ordered a 14 foot runner. I love the design, it goes well with my furniture and walls.
It had a slight defect but the company was easy to work with to resolve the problem.

The first product was covered in mold and the replacement was full of holes. We had to pay a hefty amount to ship the first one back so we don't want to pay to return the second one and also risk another damaged product. We will not be back.

Good selections and prices. Delivered right to your door. I will buy again. No complaints so far.

The rug I ordered is the right size and color for the foyer. Great experience in ordering and with delivery.

Picked the rug, ordered it same day, and voilà 3 days later both the lining and the carpet were delivered! Exactly what I had ordered.
Thick enough for powerful vacuum to easily do its job without sucking in the edges.

It was good, no issues and appreciated the 10% off ~Kimberly

I love my rug but the new way of shipping by folding instead of rolling is just terrible. The rug STILL won't lay flat and makes it look cheap and lumpy. Really don't like the new system.

I liked a 10% off to make the purchase and loved being able to use Affirm. I was able to make 4 payments (zero percent interest) every two weeks and that made it easy to afford.

I absolutely love my new rugs! It was time for a change, they look fantastic.

I've been happy with all three of my purchases from Rugs USA and it will be my go-to rug place from now on. Such a wide selection, great prices and sales, and all have been great quality. Shipping has always been fast as well!

I love the rug and it was delivered to my house within 2 days of purchase

One of the easiest sites I've ever used. I'm definitely not very tech savvy, and often have problems navigating, but your site, photos, and information were so clear and precise.

Easy shopping. Delivered on time. Prices were reasonable. Works well in my room

Easy to order... got the carpets rather quickly and everything went very smoothly..

Shopping was easy but tracking our order was less than easy. We received all of our rugs, but tracking where they were and delivery date was a challenge.