Rugs USAReviews 2,677

I ordered several rugs at some amazing deals, but one rug was just too big for our living room and had it returned. About a week or two goes by and I hadn't received my refund. I called and spoke with someone from customer service who couldn't see my return, it looked like they hadn't received it yet. With all the supply chain and delivery issues, I was worried the postage carrier had lost it. The customer support representative said she'd contact their warehouse and get back to me. Within just a few hours not only had she been able to locate my return, but issued my refund and emailed me the confirmation. She was friendly and knowledgeable. She did a great job!

Rapid delivery, product as described very happy overall

I like the website and thank you for offering free shipping. It makes the ordering process enjoyable!

I am so happy with the recent rugs I've ordered from RugsUSA. Great value and received a quality rug for the price!

I chose the premium rug pad with the rugs I ordered and they really enhance the comfort.

SO CUTE LOVE LOVE LOVE! I needed some pop of color in my room but nothing major. This rug was perfect.

Good deal. Delivery time was good too! Shipping package ok.

Reliable prompt delivery - goods as specified - satisfied

I love this rug. We bought the runner and it really looks great. The pile is high and we had to cut the bottom of the closet door. But it was worth it.

Easy site to navigate. Shipping was fast. Price was comparable to most.

I hope this is all good. The rugs look great, price is good, now I have to wait and see if they all come in good shape and look as nice as the photos. Sure hope so. Thanks jan

Ordering easy Peasi but took awhile to get the standard mats came quick but took a long time to actually get the 2 rugs but all in all I'm happy with them.

It did take a couple of weeks to arrive
But love my runner.

I would have liked more information on the rug pads - wheich are best for wood floor versus tile floors.

Great quality carpets at an affordable price and in different patterns!

Rug was super delayed and did not receive any offers from Rugsusa to make it right. Also the quality is very poor, the rug is so thin and honestly not worth the money.

Lots to choose from at good prices. Quality was pretty goo too. We are always able to find a rug that fits our needs.

The rug was incredibly soft, with nice texture (high/low) variation. It was as descriped and pictured.

The lamp is beautiful.it's even prettier in person. It was delivered quickly and packed impeccably. I will definitely be buying from Rugs USA again.

Been trying to achieve modern style of minimalist home and this store was helpful. They have a lot of variety of rugs so no limited options! Plus, I might get another one for future replacement.

The product was exactly what I was hoping for. Delivery took forever and communication with updates wasn't good.