Rugs USA Reviews Summary
Rugs USA has a rating of 3.7 stars from 2,677 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 12th among Home Decor sites.
Instant Feedback
Ordered a new rug and it was there within a week in great condition! We will definitely use again!
Love the rug... great color and works perfectly in the entry hall!
I received my order in about a week and a half. The colors are exactly like the picture. The rug did have some fallout but I think that is normal for fluffy rugs. It is a bit thin but for my small hallway it works great!
Arrives fast, great customer service, exactly what you want. It's great.
Not ideal for a walking and much thicker than expected.
I love the rug but it does shed a lot at first and while the shedding does decrease, it hasn't stopped :/
The rug was nothing like pictured so returned. The return policy was quick.
I love the pattern just waiting for the fold lines to go away. Its been a month already.
Great texture and just what I needed. Snagged two rugs during President's Day sale and more than pleased.
I got a blue shag rug, the reviews seems great and the pictures looked fantastic. When I got the rug it smelled weird, didn't uncurl for over two weeks, and then I had to put heavy things on top to ensure it would lay flat. Mostly I'm upset with the quality of the rug. It doesn't look as pictured. The rug looks cheap, if you walk on it you can see every little speck of dirt/fuzz/lint, and the tread count is so low on the rug you can see gaps. It just looks awful.
The rug continued to be put on back order week after week.
Hi Dana,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service, and we were able to assist with your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rug was cut very uneven on both ends.
Called for a replacement. Second rug came just as uneven as the first. Waiting on a credit now.
Hi Elizabeth,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug is very good and I'm happy with it. However, it came rolled up and shrink wrapper which caused it to flatten out and left folds in it when I unwrapped. The folds still haven't completely gone away yet.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kelsey,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support