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Rugs USA

Overview

Rugs USA has a rating of 3.6 stars from 2,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality and fast delivery. Rugs USA ranks 10th among Home Decor sites.

service
485
value
53
shipping
59
returns
46
quality
2,480
This company does not typically respond to reviews

Instant Feedback

21,819 reviews
How would you rate Rugs USA?
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Massachusetts
2 reviews
0 helpful votes
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Just what I wanted
November 20, 2022

Great rug selection - excellent pricing - free shipping - what more can I ask for!

Date of experience: November 20, 2022
Illinois
1 review
0 helpful votes
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Great rug
March 10, 2022

Great. Colors were just as pictured. Little more orange than I thought but it was 14'

Date of experience: March 10, 2022
North Carolina
1 review
0 helpful votes
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Fast delivery and great price
October 24, 2021

Ordered early anticipating delays and was surprised at how quickly we received the rug!

Date of experience: October 24, 2021
Colorado
2 reviews
0 helpful votes
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Perfect for the price
October 23, 2021

It isn't a designer rug, but keeps the footprints off of my dark wood floors.

Date of experience: October 23, 2021
Rugs USA C. Rugs USA Rep
over a year old

Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Arkansas
1 review
0 helpful votes
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Great experience!
October 23, 2021

Quick delivery and rug looked exactly like the photo!

Date of experience: October 23, 2021
Rugs USA C. Rugs USA Rep
over a year old

Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Utah
2 reviews
0 helpful votes
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Great
October 22, 2021

Great very happy and have bought other rugs before

Date of experience: October 22, 2021
Rugs USA C. Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

GB
1 review
0 helpful votes
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Rug purchase
October 18, 2021

Found what I was looking for. Good quality and fair price.

Date of experience: October 18, 2021
Isabella G. Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Florida
1 review
0 helpful votes
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I love my new rug
October 18, 2021

The rug came very quickly and in perfect condition.

Date of experience: October 18, 2021
Isabella G. Rugs USA Rep
over a year old

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Texas
1 review
0 helpful votes
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Great rug
March 17, 2022

Item shipped quickly and arrived well packaged. I am very satisfied with my product.

Date of experience: March 17, 2022
Illinois
2 reviews
0 helpful votes
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Awesome
September 6, 2023

I've ordered 3 rugs now! Love them all. Great selection.

Date of experience: September 6, 2023
Wisconsin
1 review
0 helpful votes
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Good
February 10, 2022

Order exchanged. Unfortunately the FedEx delivery was a debacle.

Date of experience: February 10, 2022
Michigan
1 review
0 helpful votes
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Love!
October 4, 2021

I absolutely love this rug, it's perfect for I'm my living room.

Date of experience: October 4, 2021
Rugs USA C. Rugs USA Rep
over a year old

Hi Claire,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you found the perfect rug for your living room!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Texas
1 review
0 helpful votes
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Rug order
August 31, 2021

Shipped fast and the rug was beautiful! Perfect fit for my living room.

Date of experience: August 31, 2021
Rugs USA C. Rugs USA Rep
over a year old

Hi Sarah,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm glad we were able to meet your expectations & that you are loving your new rug!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

North Carolina
1 review
0 helpful votes
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Easy, quick and reasonably priced. It definitely needs a pad, for cushioning.

Date of experience: October 4, 2021
Rugs USA C. Rugs USA Rep
over a year old

Hi Judith,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Florida
4 reviews
0 helpful votes
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Very complete selection and suggestion process
January 21, 2022

Easy to navigate the website. Rug I order received great reviews. Very excited

Date of experience: January 21, 2022
New Hampshire
2 reviews
0 helpful votes
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Front door rug
October 4, 2021

Filters helped me to find what size, colors & shape easily.

Date of experience: October 4, 2021
Rugs USA C. Rugs USA Rep
over a year old

Hi Janet,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Wow! Thank you for being a repeat customer! We are pleased you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Texas
1 review
0 helpful votes
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Beautiful Rug
October 4, 2021

Beautiful rug for my entry way! Shipping was fast and great service as always.

Date of experience: October 4, 2021
Rugs USA C. Rugs USA Rep
over a year old

Hi Nick,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you found the perfect rug for your entry way! The Natural Jute Decorative Circles Area Rug is a beautiful choice!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

California
1 review
0 helpful votes
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Did not get discount shown on spin feature. Yes, just got the response.

Date of experience: October 3, 2021
Rugs USA C. Rugs USA Rep
over a year old

Hi Joan,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We're so sorry to hear about the issue you had with your promo code. Please be on the lookout for a message from me so we can take care of this for you.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Illinois
1 review
0 helpful votes
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Done
November 28, 2021

The site does not let users apply more than one search filter at a time :(

Date of experience: November 28, 2021
Michigan
1 review
0 helpful votes
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Satisfied Customer
November 29, 2021

The website was great and easy. Sales fantastic. Expedient delivery.

Date of experience: November 29, 2021