Rugs USA

Always come to Rugs USA as my first stop when I need a rug :) this is maybe my 3rd or 4th I've bought from here.

Edited after most recent order: received the wrong rug and was told it was due to color differences on "screen." That is absolutely false. The trim was cream on the rug I received and dark brown on the rug pictured on the site. Support still insisted that It was color difference. :( not a great experience bc of that. Sending back due to this. The support agent did help get a return ticket issued quickly, though, so I'm pleased with that.

Top notch customer service made this shopping experience A+++. The selection of rugs is great, prices are reasonable, and the customer service team is quick to resolve any questions, issues or concerns. Will definitely be a repeat customer and recommend to friends and family.

The customer service personnel inquired why I was returning rug, to help if I had a displeasure with rug. They were very understanding when I explained my concerns with walking on it and using a cane and Walker due to the deep shag pile.

I've been happy with all three of my purchases from Rugs USA and it will be my go-to rug place from now on. Such a wide selection, great prices and sales, and all have been great quality. Shipping has always been fast as well!

I received a runner and a large floor rug. I specifically ordered the same pattern for both rugs. I'm really disappointed because the runner has a beige hue to it that my large rectangular floor rug does not have. I only wanted a white and grey rug. What can I do? How can you help me?
Leigh Hoffman

First you never receive your order conformation in your e-mail after placing an order. That is why I duplicated my order. After realising this, I canceled it within 20 minutes and got immediate respond about it. Nevertheless I received 2 rugs and had to return one for my own cost. I returned one rug and did not hear anything back about receiving my rug and did not get any money back.
Very frustrating and negative experience.
Tatiana P.

This is my 5th rug to buy from Rugs USA! I love the option to pay with Affirm! But, I'm disappointed in this particular rug. The colors are definitely not what's pictured on the website. I thought I had finally found the perfect rug with green and NOT blue. The rug also looks very faded from most angles.

The rug we ordered was delivered in good condition but the pictures did not represent true color expected. The weaving of the rug was less than expected compared to other Jute rugs we received from other suppliers. Many lose ends sticking up and does not look like pictures indicated.

Came on time. Securely wrapped. It will be easier if you have two people to do the unrolling. Especially if you buy the pad I bought the braided rug it is very heavy and nicely made. I am having a little problem with getting it ti lie square. I have a little of the pad showing on both ends. Hopefully with time, it. Will stretch a bit

I was nervous to purchase a rug without having seen the quality in person, but I was not disappointed! We love our new rug. The shipping was quick and as we laid the rug out it didn't take long at all for it to lay completely flat. It is quite thin but that makes total sense for a washable rug. A rug pad is essential though.

I ordered 2 outdoor rugs and the pads to go with them as they say they are recommended. I received my order and could tell that the pads would not hold up to the outdoor elements. Upon further looking at their website it does say that the pads are not recommended for outdoor use despite them being sold alongside the rugs!
The return FEDEX, which is the only was they will accept returns, will cost close to $59.

Every one I spoke with, were very helpful and went out of their way to make sure I was satisfied. I bought rugs as a gift and I had to ship back after my friend wanted something different. It was so easy to return I will always use Rugs USA in the future

I purchased 4 rugs in November. They were not the color advertised. I went through the proper channels to return the rugs. They sent an email that they had received the rugs and would issue me a refund less the cost of shipping. They said they would refund it back to the card I used. I explained that that would be impossible as I no longer had the gift card. They said they would send me a check. Now, in January, 2 months later, I called to say I never received a check. They firmly said they refunded the card. Nothing more they could do. Thank you Rugs USA for throwing away over $80 on me. I will never buy from them again. Rugs Direct has good prices too.

Was thrilled to find an item I've wanted for ages at less than a third of the price it was selling for at another online retailer. It wasn't a rug, but there is also a wonderful selection of rugs, and the filters make finding what you're looking for easy. Excellent shopping here!

The ordering and shipping went well. I just don't like the rug. It is not as pictured on the website because it is an off-white color with a yellowish undertone. So it does not go with my decor. Also it is thicker and less neat than pictured. And it really sheds. Not the best quality. If I didn't have to go through the hassle of paying for shipping I would return it.

Your website submitted two orders when I only ordered once. You charged my card twice and now I have to wait for your customer service to redirect the second UNORDERED shipment back to your warehouse to get a refund for your websites mistake in the first place. The charge should be removed from my card and your company should sort it out with the shipping/warehouse on your own. Why you're holding me accountable in the meantime for your technical issues/mistake is outrageous.

Disappointing
I ordered 2 rugs one for my dining room and a runner for my kitchen. I wanted the same rug just different nent sizes, which is exactly what I ordered online. I was very disappointed when I received the 2 rugs and they don't match at all, although they have the same name and item number! I do like the rugs... but it is not at all what I ordered for the runner. I am disappointed. To make matters worse they did not allow me to post this review on the website as it "did not meet criteria" which makes me believe that there are a lot more negative reviews and they are not made public on the website.