Rugs USA

The rug is nice; however, it came folded rather than rolled and it's been a task to get the folds out. Additionally, it was lost in transit for a while and came slightly opened with edges folded as well.

The shopping was good but long. After I finally made a decision (which I never was able to before), plus the 75% sale, the purchasing experience was good.
Delivery was strange. The two rugs and mats came in three different deliveries. And when tracking, the route they took was strange. Was wondering why they started out east of MN yet went through CA and UT. Weird. Did get to know the FedX guy though.

Picked the rug, ordered it same day, and voilà 3 days later both the lining and the carpet were delivered! Exactly what I had ordered.
Thick enough for powerful vacuum to easily do its job without sucking in the edges.

Website was easy to use and the rug came on time. The rug looked as pictured online and is super pretty. As other reviewers noted, the rug is thin and it was a bit creased due to packing. But the creases can't be seen now that it has been sitting out for awhile. I actually prefer thin rugs because I don't trip on them as easily and it is a high traffic area. But you might want a padding underneath if that concerns you.

Easy to order. Great value. Love the texture of the rug. Was afraid it might be too rough under my bare feet, but it's not at all. I set it outside for a few hours after I received it to get the "natural" smell out (and sprayed it with Febreze). That helped, but smell lingered for about a week (I am sensitive to smells). That eventually went away. I really love it. Especially the fringe. Goes great with my beach bungalow style.

Don't except rugs to shipped without having issues. Amazon, Overstock, Wayfair shipped rugs with a carboard tubed so rugs are rolled when shipped. Rugs USA does not, I assume to save on shipping cost. I received a 8'x'10 folded rug wrapped in shrink wrap. I contacted Rugs USA & they said it will lay flat in 2 or 3 weeks. Or take the rug outside & leave in the sun for at least 2 hours. Brilliant! If the seagulls & birds use it for target practice or the rabbit's & squirrels chew on it it will be broken in. The attached photo only shows 25% of the rug. I didn't have enough energy after moving lots of furniture to weigh it down after I was on my hands & knees with a hair dryer for 75 minutes trying to flatten out the wrinkles.

Prices were reasonable and we were able to redo our entire first floor, when were originally prepared to just do one room at a time. The quality and colors are amazing. We've three felines and the carpets clean up with a vacuum and overall are holding up better than anticipated.

Friendly web site and streamlined ordering process.

However, order was delivered a few days later than the anticipated date offered at the time I placed the order. Normally, this might not be a problem but I ordered the rug to arrive during a window I had flown to a home we are preparing to move into and the delivery occurred after I had left. Fortunately, a friend nearby had my garage remote control and was able to put the package in my garage.

I had been rug shopping for quite some time and could never find one that I just loved. I was close to purchasing one from Pottery Barn, but wasn't sure I loved it enough to justify spending the money on it. I just happened to come across Rugs USA and found one I loved even more for a fraction of the cost! The rug shipped out super fast! My only complaint is it arrived FedEx and they are not the best at delivering packages on time. Other than that, it was a great experience!

My package finally arrived 5 days later while costumer service had no idea where it was. I was calling them everyday trying to figure out where it was. When they were going to finally send me a replacement it randomly showed up. It came folded which has led to many wrinkles and it's been extremely hard to flatten out.

I purchased a runner allegedly on sale for $100 from original price of $250. It arrived today and it is absolute garbage. I am returning the rug and see that I will be charged $25. The rug is not worth $25, let alone the $100 I paid. I would be embarrassed to have this rug seen in my house.

I received my beautiful rug, the quality is great and looks exactly as shown in the pictures.

I had an issue with their service though, I needed to fix my address and I talked to 3 different people throughout the week and their information differed making me insecure about if I would receive or not the rug in the right place.

The other reviews do not lie…this rug is SOO soft and you dont even need a rug pad! I got the runner size. At first i wasn't loving the multi colored white, grey, olive colors but it actually blends really well and gives it texture! I put it in a low traffic area so i have not seen any huge pulls in the rug. (i have a dog with long nails too). Highly recommend would love this rug in a larger size.

Rug runner was way too big for the rug, had to cut it and I'm 8 months pregnant so that was fun. Also the rug has to be vacuumed by itself as it takes up all the room in the dirt collection part. Otherwise we love it!

I received a rug and pad after the second order through customer service. They are great, but the first order never arrived, even though it said online that it had been delivered. It took several weeks (2 phone calls) to resolve the problem from my first order until the second order arrived.

There are some outdated/ not very cute rugs you have to filter out. But after that there are so many rugs that are perfect and it's hard to choose from. I always recommend rex USA to my friends family and coworkers because I think they're really good quality and a good price.

The rug is cute but there's a lot of hard pieces in it. I bought It so my baby didn't have to crawl and play on a hard floor. I ended up having to put it in a different room because the pieces kept hurting his knees. Some of them are sharp.

I'm an interior designer and these were not rugs! I've done washable rugs before - multiple times. These were basically heavy fabric with print. Sent back and awaiting getting part of my money back. Still waiting.

Overall, I am satisfied with the purchase. But this is the first rug I have purchased from Rugs USA where the color in real life was not consistent with the color online. Blues/greens were inconsistent and not what I was expecting.

Shipping process was very strange. Delivery estimate kept changing/being pushed back. Product left Rugs USA very quickly, but FedEx was very slow. The information available from the tracking site was inconsistent with my actual delivery experience.