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On the phone waiting for over 45 minutes. It was obvious they had no intention of ever responding to my call. Tried Chat on line, to no success either.
The quality of the item I order was terrible.
Just be aware!
Don't expect quality in whatever you order from this website. And if by any chance you have a problem with your order, be ready for the worst customer service I've seen. These people are in the business of getting your money, and not providing any customer support when their vendors do not comply with their requirements, And if if you need to return something be aware they'll charge you a hefty shipping fee for the return, to the point you might as well keep the item and donated it to charity. I am an internet buyer, and this is the first time I've encounter these issues.
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I was never able to set yp an account as it was too confusing. Other websites seem to be very...
I couldn't autofill or paste in my cc info while checking out on mobile. I'm using iOS and 1pass
Hi Xenia! We apologize for the difficulties with your recent order. It is not in our intentions to not provide satisfactory customer support. As for returns, customers will not be held accountable for shipping when making a return for an item that is damaged or otherwise not described. For other return reasons, the shipping and return shipping will be deducted. Regardless, we truly appreciate your feedback. Here is the link to our Return Policies for your records: https://www.opensky.com/customer-support?article=2492115