RueLaLaReviews 477

I love Rue La La! I've never had problems! I've been a frequent customer for years.

I used to be a loyal customer. Goodbye rue la la! I ordered an item on December 27. They take your payment immediately then forget about you. I was told I would receive my order ion 5 days and it didn't ship until 3 days later. It is now in fed ex never land. Twice it has been in facilities within 5 miles of my house, but it is currently in a warehouse in Wisconsin. I ordered boots 4 days ago and was now told they should arrive by the 12th. I can send items regular mail to family in Alaska and it gets there faster. I will share this experience on Facebook. This site has gone way downhill and has lost a once loyal customer.

Absolutely horrible and disappointing Service. I have ordered couple of items that were supposed to be delivered by Christmas just to find out after the holidays that those never shipped as they were not in stock.

I have shopped the Rue La La site occasionally over the last few years and have been satisfied with them. Recently, I purchased two shirts that were marked final sale. I had no problem with that as I knew the brand and my size. The shirts I received were different from the photos on the site as well as the description of the items. I contacted customer service and after investigating they said nothing could be done since the SKU's matched my order. That may be so, but neither the photos nor descriptions did! As with most of their items this "shop" is now closed so I have no way to go back to the original photos/descriptions. I am very careful when purchasing final sale items on line so it's doubtful I would have made a mistake on two items. Au revoir, Rue La La
Update: after the exchange of several strong emails, Rue la la agreed to let me return the items. Will be sending them back today. As for my future purchases, after I use up the credit, we shall see...

Ordered product 12/3 was told I would have no later than 12/16 which is quite a long time, but now I'm being told they are not sure if I'll get it at all! How do you sell something you do not have?

I placed an order last week (12/7). I recieved my items within 5 days. However, after I placed my order for an electric kettle I found the same model at Home depot for $10 less. I wrote them (I had not received the shipping confirmation yet) to cancel my order. I never heard back from them and recived the shipping tracking number 2 days later. Once i received the order I called for my return label just to find out that this was a final sale. There is absolutly no note of final sale on my order confirmation. Not sur why I would order there again if the same item can be found at any other store for less money with a very flexible return policy. They really need to do something about the return policy, price matching and customer service.

I needed my orders by 12/15 for special reason. Two order placed on 12/2/2014 and as of 12/11/2014, shipping status says the orders have not been shipped.

USPS Priority Mail charges flat rate small box for $5.95 and guarantee shipping time of 2-3 days max. RLL charges me $9.99 for shipping and takes longer to ship. No sure how can anyone justify their expensive and slow shipping.

12/12 afternoon I finally got email confirmations regards that my items has been shipped but estimate delivery has been delay to 12/22! If they knew the promised shipping date is 12/15, they could ship the package next day or 2 day shipping. This has turn into a complete nightmare shopping experience. If I knew the items will take 20+ days to ship I would definitely buy something else. For special reason I need these by 12/15. If I get it after 12/15, I'll have to ship the items out and my family won't get them until after the New Years.

I'll never and ever shop at Rue again and I advice anyone to stay away from them.

Horrible! I was supposed to have my order on or before 12/11. There site even says granted delivery. Well... they told me they can not tell me if or when the item will be shipped. Whhaaatt? I'll be cancelling my order through paypal after reading this is normal for them. Unvelivble.

Item ordered on 11/28/14, received email on same day confirming order and stating delivery to be "on or before" 12/11/14 and I'd receive a confirmation when "it leaves their hands". Called their 888 number today and they do not know when or if the product ordered will be shipped. They quoted some problem with their supplier. I have requested an email stating what our phone conversation was about, but have not received one as yet. Since I used PayPal for this purchase, I'll wait another few days and if nothing arrives, I'll contact PayPal for a refund.

UPDATE: 12/17/2014 Finally arrived - 6 days late! - 26 days since order placed. I wish I had reviewed this company first. I don't think they actually have inventory, they obtain what's requested and then ship it via slow boat.

HORRIBLE WAY TO DO BUSINESS. I ordered a cape 10 days ago, then I received an email that it was 'no longer available'. They need to check their inventory before they sell things. I will never use them again.

Great service. All items were as described and even better than expected. Timely shipping. I am definitely going to order again. Just wish there was more makeup sales and free shipping when you order a certain amount like 75 or 100 dollars would be nice. However overall would recommend.

So disappointed. Tried to make a purchase online, but the website locked up in Firefox. While I was on hold with customer service the item I wanted sold out even though I had it in my bag and was trying to buy it. Big ticket item, too.

I bought shoes. Which they couldn't delver and the only reason I bought a shirt is to reduce shipping cost. They delivered the shirt but not the shoes. They wanted to charge the shipping cost. I wanted them to reduce the shipping cost. The only reason I bought the shirt was the shoes. They kept referring to 10 dollars on next order. I wanted my shipping reduced now. Do not use these guys. Same ole same ole. Bad customer service

Buyers beware, I have purchased a dress from RueLaLa and since the dress was over $ 100 dollars I made sure before I made the purchase the item is returnable, but when I went to return the dress I was told that I could not return the dress. So disappointed with this company.

Never again. I bought a vintage Chanel bag. They shipped via some absurd arangement where FedEx picks the package up from them but hands it off to the US Post office to be delivered. I'm in downtown Chicago and we get several fedEx and UPS deliveries a day, so there was no reason for this FedEx-USPS handoff. I used the same address I always use which FedEx and UPS never have any trouble finding, but USPS could not deliver the package. I went to the post office to try to find the package, but they looked for it and said they did not have it. (Really bizarre to think that the "convenience" of on-line shopping involves having to walk to the post offie.) I emailed RLL who said I had to wait 10 days. On day 11, I emailed RLL and was told I had to wait 15 days. No one who answers my emails ever knows what's happened in the past. They keep telling me that they'll refund my payment but it hasn't happened yet, and anyway I wanted the bag. One of their reps told me that a high value item such as this should never have been shipped via the stupid FedEx-USPS arrangement. She was right. I will NEVER shop RLL again.

Subsequent note: I received a total refund of my payment from RLL. It doesn't make me want to shop there again, but it seems only fair to acknowledge that I did receive a full refund.

I'm a regular customer for years. I've spent many thousands of dollars and have generally been very satisfied. However, my last purchase, a $600 rug bears little resemblance to the color of the rug displayed on the site. So far they've refused to allow a return on this "final sale" item, sending an explanation that "colors vary" from time to time. Bull. I thought I ordered a burgundy rug and I get one that's violet. I couldn't possibly use it. Perhaps they'll come through and preserve this once-great customer.

They sell COUNTERFIET Designer Bags... Buyers Beware! I bought a Louis Vuitton Damier Neverfull... They guaranteed that it was authentic however it was not... I have called, emailed and sent them pictures. They are not giving me a refund and continue to say it is 100% authentic? I have filed a consumer complaint against them via BBB and the FBI internet fraud dept. I am disputing with my bank as well. SHAME ON RUE LA LA! I wish there was a way to rate them with a NEGATIVE star~