RueLaLaReviews 477

I purchased two outdoor planters from a recent Rue La La blowout sale. I thought I was getting this incredible deal as the original price was listed for over $2,000 and I paid just over $100. Wouldn't anybody be excited about that? The planters came in a large box marked "Made in China". Right away, I was a little worried but decided not to make any assumptions based on that. When I opened the box however, I found two light-weight TIN planters with a few small dents here and there. What would one expect from tin? They were unsteady and very cheaply made. There is no way that something like this would ever cost over $2,000. Honestly, I would think twice before paying $40 for them. These planters are one of the best examples I've seen of false advertising/misrepresentation. I'm appalled at Rue La La.

Not so good as others - you can find services much much better
Ordered here, but didn`t like the support and terms of shipping
Could be better

I spent over 4,000.00 in 4 months, most merchandise had been worn, or should not have passed quality control. I returned these items. They required photos, in fact one item shipped with two left shoes. When I went on line to complain on Facebook an yelp, I was summarily blocked from buying anymore. Don't waste your time, what seems like a good deal can be found much cheaper somewhere else. I complained to BBB and Rue La La
Responded with form letter. Complain to BBB about Rue La La, hold the company responsible.

My daughter put several items in her shopping cart with the intention of weeding the items out later to purchase a few. Rue La La shipped out 22 items worth over 2 thousand dollars that she never finalized as a sale. My debit card was charged for this. They have been terrible in straightening out this situation. Over a month later I am still waiting for over $500. There is some fraud involved here as the sale was completed at a time that was impossible for us to have made a purchase. Does rue la la need sales and therefore are taking advantage of people with cc on file by charging items in their cart without authorization? I am furious at the lack of urgency in helping a customer. BEWARE OF THIS SITE!

This company has HORRIBLE customer service. I wrote to them two weeks ago to inform them the Cole Haan shoes I bought had a problem and were clearly defective. I asked if I could send them back or should I have them repaired. At first they suggested I have them repaired locally and they offered $20 towards the repair. I was quite honestly stunned! I guess I am used to Zappos who would have immediately shipped out a new pair and asked me to return the defective pair when I could. I questioned them and they then said they needed to "investigate" further (?). Subsequently I received a follow up, email approximately 4 days later requesting I send pictures of the defect. I did so immediately. I received a follow up email from someone in Customer Service explaining the person who had requested the pictures was away but they would be sure to get the pictures to him. It is now 4 days later again. Still no follow up. I've asked for the contact info of the person in charge of Customer Service. I do not anticipate anyone in his company doing the right thing but I do want to let them know I will do all I can to ensure people know how poorly they treat their customers. This is whi love Zappos. Their responsiveness to customers is unparalleled and doing business with a company like Rue LaLa reminds me of how good Zappos is, and how bad these others can be.

RueLaLa, I am very disappointed in your idea of customer service. I believe it is illegal for a company to falsely advertise their "100% authentic" goods on their website, and send their customers clearly fake items. Further, when said consumer writes to customer service and receives a reply saying the item cannot be returned with very questionable excuses, it makes you lose that customer and all her friends (and her friends' friends). I will not stand to be treated this way. You have disrespected the designer, the brand, and me. You should reimburse your customers when they have clear evidence against your "authenticity". I will be spreading the word about your website until I am heard.

I've shopped in Rue La La for more than 2 years, and to be honest I'm pretty satisfied with it. Their customer service is pretty responsive and good, an example would be there was one time I made an order, but soon found out the size is wrong, I tried to contact the customer service and cancel the order, and they replied within 5 minutes and helped cancel the order without charging my card! However I've never purchased any expensive items except for a Ferragamo bag for my mom. Super good quality. I'd say I'll try not to purchase "big" item from it just to be more cautious in the future, considering all the comments I've seen about it here.

I bought a Serena and Lily tray from Rulala and when it arrived it was enormous. I paid $139.99 for it and found it on the Serena and Lily website for $49.99. I tried to exchange it for the smaller size or just get a full refund so I could buy it from the original place it came from for 75% less. No dice. No working with you, no real customer service. Rulala is a total rip off.

RUELALA SOLD ME A FAKE VALENTINO BAG!

I PURCHASED THIS VALENTINO ROCKSTUD BAG AND TO MY SURPRISE WHEN I RECEIVED IT I QUESTIONED THE AUTHENTICITY BECAUSE IT HAVE TWO MANY ZIPPERS ON IT. I'M AN EXPERT ON THESE BAGS BUT I THOUGHT I WOULD CHECK WITH VALENTINE AND SURE ENOUGH THEY HAVE NEVER SEEN THIS BAG IN THERE ENTIRE COLLECTION IN LAST 5 YEARS... BUYER BEWARE

I have been a regular and loyal customer of Rue La La for many years and find their customer service to be top notch; they even took an expensive jacket back when it was not supposed to be returned as it was a close out item--I explained that it did not look at all to be consistent with the quality of this designer and therefore, I was terribly disappointed; they took it back. I routinely order work clothes (ie Tahari suits, Calvin Klein dresses etc) on line and when they are in the Final Closeout sales, they are less expensive than a great sale at Macys! Have also bought jeans, cosabella bras and cute laundry shelli segal dresses too and have been very happy with them

I ordered a dress from Rue La La and I wanted to return, because
It didn't fit. They would not take it back. I will never buy from a this company
Again.