Rover

There isn't enough of a service provided for my situation to rationalize the extra costs. I am better meeting folks one on one and communicating with them directly. But if you need it be prepared to give money to a corporation rather than your hard working care givers.

We hired a cat sitter who did a great job with caring for the cats. However she didn't make it for the whole hour to the first meeting because she thought it was just half an hour. When we couldn't work out a refund I tried to contact Rover.com at the beginning of today. Still no response. So I don't see that there's any real support. I would be really concerned about a severe problem since they have not responded to this one. I would be hesitant to use them again.

The reviews on here are absolutely insane, and not in a good way. 95% of Rover sitters are wonderful humans who care deeply about your pets. The reviews on here are clearly sabotage and paid for by other platforms. I will say that Rover as a platform is awful as they take 20% from sitters. Owners, if your sitter is comfortable, please pay them in cash. This will save you and them fees, plus Rover rarely actually intervenes when something goes wrong.

Anyone who would leave their pet with a total stranger without meeting them, seeing the place they will be hosting from, and checking for multiple reviews as well as repeat clients is taking a terrible risk. A sitter who would take a dog without meeting the dog and owners can't be trusted because they clearly don't care about the dog or if it will fit into their lifestyle or with the other pets they might be caring for. So, Rover is only as good as your search and interview skills.

I know a lot of people are having terrible experiences and most likely don't trust rover anymore but you really have to review the employee, maybe even ask them if you can talk on the phone with them and ask them question and if they like take forever to answer or sound like they don't know what their talking about then they most likely don't have experience or even care about this job. This week I am applying to rover and I have many years of experience and not just with dogs, with many other types of animals. My name is Arianna.

I am in need of a dog sitter for 1 day, Labor Day weekend. Every sitter I wrote that even says Confirmed Availability: Labor Day is not available. Four sitters I wrote with 3 saying confirmed availability and all available. Hmm...

I'm thankful for Rover to have given me the opportunity to let me do what I love anywhere I go, I've been a sitter for a couple years with them and have an amazing clientele, the only thing that I don't like is that if they are charging customers a Rover fee why do they also charge 20% commission, I feel like is a lot of money they discount when I do all the work, I know they are there to support but I have never even used their customer/emergency line, apart from that I think they are fair in how they do the search for sitters and really helpful in setting up your account! Never had any issue with payout, just know if you make an account in an area that already has established sitters, you might not be able to get any bookings for a while, and a lot of people sign up and message you and then never respond or book and that's not rovers that's mostly just people being inconsiderate.

I've used a few different sitters for dog boarding services. There are some sitters who do go above and beyond but the issue is that the majority are not going to give much care for your pet and therefore your pet's safety and health is being gambled on. I've had dog sitters return my dog with injuries from bites and scratches. Also I will provide clear details and nevertheless my instructions are ignored.

If you reach out to rover support then you might get a trivial credit amount so that you have to continue using their service and paying them money. I'd recommend befriending some neighbors and communicating with close friends to help watch your dog since you will at least know that they have empathy and compassion. Rover is just a greedy and heartless service.

I've been using Rover for daily drop-in visits for my puppy for the past 9 months. In that time, I've had 5 different sitters, all who have eventually flaked out for various reasons. Most failed to follow basic instructions, left doors open and unlocked, and/or filled my garbage can with fast food wrappers daily.

Countless other sitters who show up as "available" when I search tell me they are not, in fact, available for the type of visit I searched for.

People who sign up to work through Rover typically can't hold any other type of job, so don't expect quality or reliability.

Let me start off by saying I've had a couple of excellent sitters through Rover, and I'd use them again (if they were still in the area). However, my most recent sitter was horrible and Rover takes no accountability for their sitters. This person never checked in via the app, was only in my house about 5 of the required 30 minutes (per the alarm system), took no photos, did not try to engage with my cat at all, and was 2-5 hours late for each visit. I brought this up to Rover and they basically told me it was out of their hands and I should contact the sitter directly. Apparently, they're happy to take my money, but not interested in any accountability. They simply don't care if the actual services were provided or not. Cool customer service.

My dog got both eye and ear infections from a well-reviewed male sitter's place in this $#*!ty website. We didn't notice the sitter's home is so filthy until he sent us photos! Poor reviews are blocked out! Worst thing is Rover themselves tried to evade responsibility and even educated the sitter how to get away from this! My dog suffered for days and I paid a huge bill! Don't send your family member to those despicable person through this scam website!

We were uncomfortable with our sitter and called into customer support to explore other options. We were put on hold thinking our service rep was finding alternative solutions or talking to her supervisor. When she came back, she informed us that she had cancelled our reservation, without our knowledge, but won't be able to give a full refund as that's "up to the sitter." We were kept in the dark and the service rep did not obtain our approval to just toss our money away. Now we're out a couple hundred and they claim that "there's nothing they can do" even though this is complete inadequacy and poor customer service by every standard on the part of Rover's customer support team. The team needs serious communication lessons. Beware, they will just take your money and run.

The rate in my area is $25.00 to $30.00 minutes per visit, normally families here have more than 2 pets.
Rover might be good for someone who have 1 dog. But if you have more, found someone who will change you accordingly.
This is a second time we'll trying to used them and price was unacceptable ( in my area)
Also this fee is just to let them out on the backyard and feed them once. Three times a day, 5 days. All seniors pups. No medication o anything extra requires.

Good luck getting a hold of anyone for anything. There is no customer service #, only an emergency #. I tried to report my sitter and no one has gotten back to me. Rover does not care about its customers or sitters

Update: Rover did reach out to us to resolve the issue. Issue has been resolved. We would use Rover again

I hired a cat sitter to feed, water, play with and empty my cats litter.

The slotted time was 30 minutes and she was there TWO minutes.

I reached out to Rover and initially they were responsive asking for details. Once provided they have completely ghosted me. I've emailed twice in response asking for what they're going to do to correct the situation and I created an entirely new case a week ago. No response to any of them. They could obviously care less about their customers.

I used rover for four years till something terrible happens, I drop off my dog on Friday and the following Sunday the sitter called me to say my dog could not walk. Then she said she did not know what happen that night but she only realized she ate something plastic and a dog toy. The thing is that my dog got even worse, started la vomiting what she ate and following got a surgery because the problem was in her neck. I never knew if she receive an impact or what was that. But when I made the claim, they wash their hands saying that it was something that usually happens to the breed of my dog. So, the insurance does not work and they do not know if dogs or cats are in safe places or reaching objects that they are not supposed to have access.

Not recommend this app at all. Not safe, not reliable

BEWARE! Even the sweet five star home care little old lady rover sitter has a dirty secret and that is where she keeps your dog. Disgusted. Guilty. My poor shih tzu.

When trying to find and book a dog sitter on Rover, I am frustrated by all the teens pretending to be dog experts. Beyond that, when I do make a booking request, about 1/3 of the time I get a reply that says "Sorry, I just booked another client for those dates" -- but... their calendar remains open? So it's code for "I don't wanna." Cool, but Rover should allow users to rate the flakes on their site so other users won't bother trying to contact them.

I have not had any issues with the service I have received from Rover.com. Of course I am particular of who takes care of my boy. So I do a meet and greet with them, one to see what they are like and two to see how he reacts to them. I have only met one that I did not feel comfortable with. I now have an amazing young lady whom my dog, Zacchaeus is in love with. She is absolutely the best one Rover could hire.
Rover.com has always charged what was expected and if a cancellation was done they immediately refunded money back to my card.