Rover has a consumer rating of 1.51 stars from 233 reviews indicating that most consumers are generally dissatisfied with their purchases. Rover also ranks 160th among Dogs sites. The most common issues with Rover are around customer service, which is not as good as expected by some customers.
The Rover platform works as a host to people who work as pet sitters. They are not a hiring company, and the sitters on the platform do not work for Rover. However, I know of plenty mishaps with sitters, but it should be known that those mishaps are few and far between. Overall, it is up to the user's discretion who they choose, and it's always recommended to meet sitters beforehand to guarantee expectations are met.See positive reviews
Rover is absolutely not safe and I have all the proof. The sitter responsible for permanently paralyzing my dog is still available and recommended for hire on Rover's website. Users have no idea if any sitter has a prior record of complaints, incidents or accidents, because Rover won't disclose this and they won't remove them. If you're interested you can read the full story here: https://www.babysavers.com/is-rover-safeSee critical reviews
Tip for consumers: Interview your sitters. Some appear to do this as more of a hobby and others treat as their full time job. I prefer the latter. I intentionally interview them because it's my money & my hire.
888-727-1140 is the main numbe to call. Hang out until you talk to the right person.
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