Rover

Their pet sitter lost the keys to our apartment on Christmas eve with us out of the country. Spent all day trying to get a locksmith to make keys so we could get our pets food and water. Rover was useless and used the tactic of having every correspondence sent by different people so you could not really follow what was being said or done. They then claimed that they are a "no fault" company and we were responsible for their pet sitter losing our keys. If the claim was over $250 - then they wanted a PayPal account or visa # from us before they would review the claim. WHY, when they are responsible for this entire mess. Totally corrupt organization in my opinion.

Used this platform a few times. All three sitters were nice enough but not really willing in the end to care for our dogs the way we would.
And I don't know if this is common, but all three houses were not clean. Never made us feel like the people watching our dogs really had their own lives together.
The last straw for us was when we left two perfectly healthy pets with a sitter for four days and they both came back sick. One with an upper respiratory that took weeks to heal.
Not impressed with this company at all.

After my two dogs passed away due to an old age I was ready to help other dogs's owners. Set up my profile, and nothing… contacted Rover several times since my friends could not find me on Rover. Rover staff wrote back that they put dog sitters in clusters and can't do anything about it. If my neighbor would like to use my help and look for me on Rover he will not be able to find me but will get dog sitters miles away from our location. Absolutely disappointing…Don't recommend Rover at all, poor customer service and manipulative search engine.

I requested three different sitters because that is what Rover suggested and they all had open availability on their calendars but they each had an excuse. Michael and Sidney were gonna be out of town even though their calendar was empty. Crystal said her big dog doesn't like other big dogs but she said on her page she was comfortable with all breeds and her hosting preferences go up to an 100 pound dog. My dogs are 50 and 59 pounds. This has been a horrible experience and a complete waste of my time. Thanks for nothing!

I found a sitter through Rover. We used her for over a year. In November, she left our dogs unsupervised and free to roam with her dogs. Emma was horrifically mauled and left to die in the E. R. We were 500 miles away when it happened. We found out after this she had a history of neglecting dogs. Rover failed to tell us that they pulled her off the platform after the police were contacted by her neighbors when her own dog died from heat stroke after being left outside on a hot July day with no water. Rover does NOT screen their sitters adequately, and shrugs their shoulders when a preventable tragedy like mine happens. II would give a -10 stars if I could.

I'm not sure why I thought Rover could provide the service I needed. I have contacted three sitters who claimed to be available for the dates I needed. One by one, I found out there was more to their stories and they simply could not be trusted. Then I looked up reviews and I read about pets that were lost and even killed. Honestly, you just don't know who you are dealing with. There might be a small percentage of legitimate sitters on the site, but good luck finding the gem. I don't think Rover does anything to protect your pet. It's just a broker. Look elsewhere, I am done!

I am very dissatisfied with my Rover experience! My pet was injured by another boarded dog who aggressively attacked my dog. My dog required medical attention and nearly 7 weeks of recovery and 2 veterinary visits. The Rover "guarantee" completely failed and I am left with a large vet bill.

Rover did not encourage pre-screening of pets to determine temperament nor did they require any vaccination records. You will have no idea if your pet is being boarded with unscreened, unvaccinated viscous animals.

I will never use Rover again and I recommend that you stay away too.

I wasn't quite as unlucky as other people from whom I've read stories, but my sitter brought a dog into my house without asking, scared one of my cats who was a semi-feral and is still extremely skittish, and he now will not come home, although I've seen him hanging around the house. And I was one of the lucky ones! I guess it would be ok to use as a starting point, but it's incredibly important to request personal references and not go with ANY inexperienced people. Your pets are too important for that!

What happened to Rover.com? We messaged 14 different potential pet sitters. Most never responded. Some responded that they did not have availability despite their schedule showing otherwise and some stated they were available but never showed up for the meet.

This is an awful company, especially as an organization that markets themselves as having a high regard for customer safety and satisfaction, and yet if there's an issue Rover states that each dog walker and sitter is an individual business and must be held responsible separately. We had our dog sitter steal our house keys and dis-activate her account and Rover's Support Team told us they cannot be held liable for her theft, but we'd have to pursue her privately via local law enforcement. This is an exceptionally odd and irresponsible response when Rover markets themselves as covering you if anything goes wrong. If in need of a dog sitter, definitely look elsewhere.

I used to work for Rover for 5 years. First, they do not care about the sitter at all. Not even one percent. If you have any trouble with a crazy customer, they will not help you. If a customer posts a fake review ( and it does happen sometimes), they do not investigate their claims even on the basic level. In fact, they will penalize you for reporting anything wrong.

Secondly, they take out 20 percent of your hard earned profit. You are better off making your own website and promoting yourself via Craigslist or advertisement. Rover is a JOKE

Most of the pet sitters advertising on Rover are either unreliable, fake, or unavailable even when their calendar indicates availability. Most of them have work schedules that clashes with the time you want them, so essentially it is a hit or miss to get one who is not working at that time. And when you do, they have another dog that your pet has to stay with while the sitter might be out. From 15 requests for sitters in my area, only one had some flex time to see my dog. All the others had one excuse or another. Don't believe, the ads they post. After you contact them, it's another story.

We had a sitter booked for over two weeks (Kara S. From Denver in Cherry Creek) and then she cancelled on us last minute because apparently her roommate decided she didn't want a big dog in the house. I contacted customer service to leave her a bad review and was informed that it wasn't possible to do so unless she actually watched the dog. Then I asked that she be banned from the site and they informed me that she would be "monitored." So, basically this girl has ZERO responsibility to follow through on her commitment. We will never use this service again. Our trip had to be cancelled.

I would rate negative stars but that's not an option. The day before our vacation the sitter, Terry, called to say there is a problem with one of the days. When we told her that was not acceptable she tried to charge us more. We said we could not afford that and she said then we should cancel. Because it is the day before rover won't refund the full amount unless she approves it. There site is set up for these people to extort money or leave you high and dry with your pets.

We took a small trip and dropped our dog off with a Rover pet sitter named Julie from Woburn, MA. She basically let her very young daughter care for our pet. They let our dog out into their nasty backyard and she came back to us loaded with ticks. Get someone you know and trust to watch your dogs. I can't speak for all the sitters but I wished I investigated more as you can't run a pet sitting service just because you like pets.

Dealing with Rovers Trust and safety team is neither of those things. My dog was injured because of the sitter's incompetence. She never apologized and actually said it's not her fault. Over 6 phone calls and both the sitter are refusing to help pay the vet bill they caused. Rover said since this is under $250 it's my responsibility unless the sitter decides to help. Please use a better option than this!also they are refusing to refund the actual visit which is even more frustrating.

I hate writing bad reviews and consider myself a level-headed person, but we had a sitter who destroyed and stole some of our property, took our dog from our home to stay at his house without asking (despite explicitly paying him to stay in our home), got incredibly aggressive to the point where we didn't feel safe having our dog in his care and had to hire someone else WHILE boarding a plane. Rover didn't refund us for property damage OR for what we paid for the service. Good luck if anything goes wrong! Absolutely awful service.

I had a customer Amberly ( be aware in Atlanta her pet name is "curry " golden doodle) who filed a complain to get compensated under rover care policy ( scam money from rover), rover ended up kicking me out due to amberly trying to get money through rover. I asked her several times please let me know what the issue is and I will compensate. She never replied, only wanted rover to compensate her. SCAM SCAM please watch out hardworking and pet loving sitters like me. I love doing this, always had 5 star reviews rover never cared. I had clients driving an hour for boarding they knew how much I cared and loved their pets. Missing them every pet was my love. They did not care to even look at our chat.

Caleb is agent handling case never cared to gave me or "scammer" amberly why he removed my account. Her actions led to this.

They are a nightmare to deal with. I boarded this demonic dog who had severe separation anxiety and would destroy anything it saw. Constant howling, whining and barking followed by destroying items. I called the owner and Rover support and had zero help. Rover basically told me to stick through the entire booking. Then later that night the owner decided to pick up the dog before discussing it with me. She then modify the booking 7 hours before its completion and got a refund. I looked after the dog and lost earning for that day. Rover says its policy so sitters take a loss. Bottom line is you are better off finding jobs on fb or craigslist. They don't take a cut and you don't have to go thru the bs