I hired a cat sitter to feed, water, play with and empty my cats litter.
The slotted time was 30 minutes and she was there TWO minutes.
I reached out to Rover and initially they were responsive asking for details. Once provided they have completely ghosted me. I've emailed twice in response asking for what they're going to do to correct the situation and I created an entirely new case a week ago. No response to any of them. They could obviously care less about their customers.