I've used a few different sitters for dog boarding services. There are some sitters who do go above and beyond but the issue is that the majority are not going to give much care for your pet and therefore your pet's safety and health is being gambled on. I've had dog sitters return my dog with injuries from bites and scratches. Also I will provide clear details and nevertheless my instructions are ignored.
If you reach out to rover support then you might get a trivial credit amount so that you have to continue using their service and paying them money. I'd recommend befriending some neighbors and communicating with close friends to help watch your dog since you will at least know that they have empathy and compassion. Rover is just a greedy and heartless service.