Roger W.

When trying to find and book a dog sitter on Rover, I am frustrated by all the teens pretending to be dog experts. Beyond that, when I do make a booking request, about 1/3 of the time I get a reply that says "Sorry, I just booked another client for those dates" -- but... their calendar remains open? So it's code for "I don't wanna." Cool, but Rover should allow users to rate the flakes on their site so other users won't bother trying to contact them.

Received free month of insurance when I adopted from Humane Soc. However, after calling in to register my pet, the login they sent (6 times in 24 hours) never worked. Impossible to login. Their CS rep keeps sending directions that don't apply to their updated website. And... even if I ever did log in... I wouldn't stick around past the free trial. Their quote on my pet was FOUR TIMES HIGHER than the next three competitors (not cheap companies -- the biggest, most popular ones).