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RotitaReviews 10,464

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,465
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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We monitor reviews for authenticity

Texas
2 reviews
6 helpful votes
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I've purchased a black and white maxi dress three weeks ago and haven't received it. I've attempted to reach the company but have been unsuccessful. Resolution... I'll contact PayPal and my bank if not received by this weekend...

Date of experience: March 26, 2015
Florida
1 review
11 helpful votes
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After waiting for a MONTH to get my items, I finally got them today. I was excited to see the cute dresses I had purchased, only to find out that they're NOTHING like the pictures. A NAVY BLUE dress turned out to be BRIGHT PURPLE, and my lace white dress was COMPLETELY see-through, and looks NOTHING like the picture. Im asking for my money back IMMEDIATELY!

Date of experience: March 25, 2015
Texas
1 review
7 helpful votes
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This company is TRUE SCAM. I purchased an item/beautiful dress. This company apparently put pictures of beautiful items on their so called website to wheel you in to make a purchase. But you're paying for something that doesn't exist. This company is suppose to be in China, which is another country. They could care less about deceiving you as a consumer. And to the American people, it's China... we can't do anything about it and whom ever has built this bogus website knows it. I'm so glad I spent less than $30 on my purchase, which want make me or break me. I'll feed their hungry $#*! for a day or two with that lil money they got out of me. And I made the purchase with a throw away walmart money card. Do not use your bank card, ever. They just may still your hard earned money ss well. DO NOT GET PLAYED BY THIS BOGUS WEBSITE. IT DOES NOT EXIST.

Date of experience: March 25, 2015
Massachusetts
1 review
2 helpful votes
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Liars
March 24, 2015

Rotatable is a scam. They sent me a tracking number that was wrong. I hate rotita.com

Date of experience: March 24, 2015
GB
1 review
3 helpful votes
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Total rubbish
March 24, 2015

I waited six weeks for my items to be delivered and was very disappointed when they arrived they may fit my 6year old granddaughter and these items are suppose to fit a size twelve never again! And not worth trying to return them you get duped either way

Date of experience: March 24, 2015
New York
1 review
7 helpful votes
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SHIPPING NIGHTMARE
March 24, 2015

I have been in constant contact with them and have not received any of the products still! If i don't receive my products soon I will be contacting my bank and letting them know the services have not been rendered and contact PayPal (customer rights). I have all my proof. I frequently do business in China and have received many other products from different companies and still was not this bad. I am further annoyed because the products i ordered stated it will be shipped in 24 hours. Granted the Chinese golden week was when i ordered it but March 3 it should have been shipped and i was supposed to receive it by now. Shipping does not go by business days so saying that is pure bull. Keep in mind i spent over $100 people and this was my first order that i didn't even use the coupon on.

***UPDATE*** I just received my order March 27

Date of experience: March 24, 2015
Texas
1 review
5 helpful votes
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Ridiculous!
March 23, 2015

I ordered on Feb 28th and here it is a full month later and still no items. I have tried to contact them several ways yet no one has responded. I wish I would have seen the reviews first. $#*! this place! Terrible customer service, fake advertising etc etc. BEWARE

Date of experience: March 23, 2015
Rotita R. Rotita Rep
over a year old

Dear customer,
We have 3 shipping methods with different deliver time.
Can you please contact with us and offer your order number?
We will offer more information with it.
Contacting link is: http://www.rotita.com/support.php

Pennsylvania
1 review
7 helpful votes
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One star is too much
March 23, 2015

I have experienced the exact same song and dance as every other review. I'm half tempted to report them for stealing - which is basically what the do. Pathetic. DO NOT ORDER FROM THESE PEOPLE!

Date of experience: March 23, 2015
Illinois
1 review
6 helpful votes
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Erin. H
March 23, 2015

I placed an order with these mfkas feb24 and just today mar23 I'm just now receiving it not to mentione I ordered 3 outerwear jackets and received 3 sweaters that looked nothing like I ordered the were just the same color. I ordered 3 larges and they all fit like smalls they playing pic a boo with the emails acting like they dnt see the sh** and Its my money and I need it back now

Date of experience: March 23, 2015
Ohio
1 review
6 helpful votes
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False advertising
March 23, 2015

I ordered two tops from rotita they were nothing like the display shown! Terrible quality I normally wear a size small and the medium could fit a small child! I never would consider ordering anything from them again

Date of experience: March 23, 2015
California
1 review
6 helpful votes
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Scam..
March 23, 2015

Order my clothes on the 27th of March. Still hasn't shipped, but they were fast to take my money. I had contacted them several times, we had emailed back and forth, but they have me the runaround. They kept saying in 4-5 days then again another few days.it's been almost a month and yet still hasn't been shipped. Asked for a refund, they said they would charge me for a refund, for something that they never sent out. So I took it upon myself and contacted my bank. I got my refund and now I know to never order from these people again.

Date of experience: March 23, 2015
Georgia
1 review
5 helpful votes
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Horrible
March 22, 2015

I ordered in February. Order still hasn't shipped. Company responded on March 4th saying it would ship in 1-4 days. Then 2 weeks later they are blaming it on Chinese new year. Yet someone was at work to respond during the period you claimed to be closed. To cancel they then began saying they had already transferred it to be shipped. So they would charge me $3 per piece. That was 8 days ago. Still it hasn't shipped. Still no refund

Date of experience: March 22, 2015
GB
1 review
6 helpful votes
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I ordered a dress and a jumper, both products were rubbish, they took ages to arrive and smelt really bad, the returns policy is terrible. I cut my losses and threw away them away. Never again! I only wish I had read the reviews before I ordered.

Date of experience: March 21, 2015
Rotita R. Rotita Rep
over a year old

Hello,
We are terribly sorry for what happened,
If there is problem with the item, you can contact with us directly, offer the pictures of the items received and we will check and offer solution as soon as possible
Contacting link is: http://www.rotita.com/support.php

District of Columbia
1 review
4 helpful votes
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Awful
March 20, 2015

Like everyone said, I wished I would have read this before ordering a dress. They charged me right away, the site says 24hr shipping. Its been weeks and I have written to them several times telling them how upset I am. I also told them about all the bad reviews. They said my dress shipped and to check the tracking #. When I click on the # nothing happens... HELP! How do I get my money back?

Date of experience: March 20, 2015
Virginia
1 review
6 helpful votes
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I $#*!ING HATE ROTITA
March 20, 2015

IM STILL WAITING ON MY ORDER FROM MARCH 8 YALL MOTHAF@#%! TOOK MY MONEY AND KEEP WANTING PEOPLE TO PUT IN HELP TICKETS LIKE THATS GOING TO SOLVE THE ISSUE. I WILL NEVER USE THIS SITE AGAIN $#*!ING FRAUD $#*! PEOPLE

Date of experience: March 20, 2015
Australia
1 review
6 helpful votes
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I placed an order on February 26th - they promptly charged my card, but I have never received confirmation of my order or any shipping advice, and obviously I have never seen my item either. I have tried to contact them now three times and get no response. Criminal!

Date of experience: March 19, 2015
Florida
1 review
4 helpful votes
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Disguisting
March 19, 2015

I am so disappointed in this site. I ordered my stuff that cost me $165 nd they took my money nd up until now I haven't received anything. This us unacceptable nd I need my money bck. I could use that money to go get my hair nd nails done. Nd I have sent so many emails nd call that non working number nd it's no help... I think these ppl are fraud. They are terrible... I suggest u do not order n e thing from them... they don't even have the decency to sent me a reply on what's going on. $#*!ing disguisting.

Date of experience: March 19, 2015
Washington
1 review
3 helpful votes
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Horrible
March 19, 2015

I'm so mad I didn't read these review first I have been waiting for my shipment for a month it was a birthday present and unfortunately the birthday past already and thanks to rotita.com I ended up looking dumb cause that was the birthday person outfit now I'm trying to get my money back but no resolution. I didn't even realize they don't have a number to call I submitted seven tickets already and no response.

Date of experience: March 19, 2015
GB
1 review
5 helpful votes
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Very Poor!
March 19, 2015

Ordered what i thought was a lovely black and white dress. It is nothing like the picture! Poor quality fabric terrible and its tiny i ordered a large thinking for a size 12 lady id have plenty of room!... Wrong! I also ordered a shirt and jumper\jacket for my husband. All of this was supposed to arrive before we went on honeymoon as i paid for express delivery. Only arrive today came back of honeymoon over a week ago. The shirt is tiny dispite being an xxl and so is the jumper\jacket. Really upset over this and i dont see how i can return it other than at my own cost! Ridiculous! Poor customer service!

Date of experience: March 19, 2015
New Jersey
2 reviews
4 helpful votes
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This place is a fraud but i have to get my money back, i had ordered a jumpsuit over a month ago, every time i checked still unshiped, i keep putting different tickets still nothing is being done, who are these people?,, dont every one knows they are fraud and should be report caught, i just need my money back, thank you

Date of experience: March 18, 2015