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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
















The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
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I've purchased a black and white maxi dress three weeks ago and haven't received it. I've attempted to reach the company but have been unsuccessful. Resolution... I'll contact PayPal and my bank if not received by this weekend...
After waiting for a MONTH to get my items, I finally got them today. I was excited to see the cute dresses I had purchased, only to find out that they're NOTHING like the pictures. A NAVY BLUE dress turned out to be BRIGHT PURPLE, and my lace white dress was COMPLETELY see-through, and looks NOTHING like the picture. Im asking for my money back IMMEDIATELY!
This company is TRUE SCAM. I purchased an item/beautiful dress. This company apparently put pictures of beautiful items on their so called website to wheel you in to make a purchase. But you're paying for something that doesn't exist. This company is suppose to be in China, which is another country. They could care less about deceiving you as a consumer. And to the American people, it's China... we can't do anything about it and whom ever has built this bogus website knows it. I'm so glad I spent less than $30 on my purchase, which want make me or break me. I'll feed their hungry $#*! for a day or two with that lil money they got out of me. And I made the purchase with a throw away walmart money card. Do not use your bank card, ever. They just may still your hard earned money ss well. DO NOT GET PLAYED BY THIS BOGUS WEBSITE. IT DOES NOT EXIST.
I waited six weeks for my items to be delivered and was very disappointed when they arrived they may fit my 6year old granddaughter and these items are suppose to fit a size twelve never again! And not worth trying to return them you get duped either way
I have been in constant contact with them and have not received any of the products still! If i don't receive my products soon I will be contacting my bank and letting them know the services have not been rendered and contact PayPal (customer rights). I have all my proof. I frequently do business in China and have received many other products from different companies and still was not this bad. I am further annoyed because the products i ordered stated it will be shipped in 24 hours. Granted the Chinese golden week was when i ordered it but March 3 it should have been shipped and i was supposed to receive it by now. Shipping does not go by business days so saying that is pure bull. Keep in mind i spent over $100 people and this was my first order that i didn't even use the coupon on.
***UPDATE*** I just received my order March 27
I ordered on Feb 28th and here it is a full month later and still no items. I have tried to contact them several ways yet no one has responded. I wish I would have seen the reviews first. $#*! this place! Terrible customer service, fake advertising etc etc. BEWARE
I have experienced the exact same song and dance as every other review. I'm half tempted to report them for stealing - which is basically what the do. Pathetic. DO NOT ORDER FROM THESE PEOPLE!
I placed an order with these mfkas feb24 and just today mar23 I'm just now receiving it not to mentione I ordered 3 outerwear jackets and received 3 sweaters that looked nothing like I ordered the were just the same color. I ordered 3 larges and they all fit like smalls they playing pic a boo with the emails acting like they dnt see the sh** and Its my money and I need it back now
I ordered two tops from rotita they were nothing like the display shown! Terrible quality I normally wear a size small and the medium could fit a small child! I never would consider ordering anything from them again
Order my clothes on the 27th of March. Still hasn't shipped, but they were fast to take my money. I had contacted them several times, we had emailed back and forth, but they have me the runaround. They kept saying in 4-5 days then again another few days.it's been almost a month and yet still hasn't been shipped. Asked for a refund, they said they would charge me for a refund, for something that they never sent out. So I took it upon myself and contacted my bank. I got my refund and now I know to never order from these people again.
I ordered in February. Order still hasn't shipped. Company responded on March 4th saying it would ship in 1-4 days. Then 2 weeks later they are blaming it on Chinese new year. Yet someone was at work to respond during the period you claimed to be closed. To cancel they then began saying they had already transferred it to be shipped. So they would charge me $3 per piece. That was 8 days ago. Still it hasn't shipped. Still no refund
I ordered a dress and a jumper, both products were rubbish, they took ages to arrive and smelt really bad, the returns policy is terrible. I cut my losses and threw away them away. Never again! I only wish I had read the reviews before I ordered.
Hello,
We are terribly sorry for what happened,
If there is problem with the item, you can contact with us directly, offer the pictures of the items received and we will check and offer solution as soon as possible
Contacting link is: http://www.rotita.com/support.php
Like everyone said, I wished I would have read this before ordering a dress. They charged me right away, the site says 24hr shipping. Its been weeks and I have written to them several times telling them how upset I am. I also told them about all the bad reviews. They said my dress shipped and to check the tracking #. When I click on the # nothing happens... HELP! How do I get my money back?
IM STILL WAITING ON MY ORDER FROM MARCH 8 YALL MOTHAF@#%! TOOK MY MONEY AND KEEP WANTING PEOPLE TO PUT IN HELP TICKETS LIKE THATS GOING TO SOLVE THE ISSUE. I WILL NEVER USE THIS SITE AGAIN $#*!ING FRAUD $#*! PEOPLE
I placed an order on February 26th - they promptly charged my card, but I have never received confirmation of my order or any shipping advice, and obviously I have never seen my item either. I have tried to contact them now three times and get no response. Criminal!
I am so disappointed in this site. I ordered my stuff that cost me $165 nd they took my money nd up until now I haven't received anything. This us unacceptable nd I need my money bck. I could use that money to go get my hair nd nails done. Nd I have sent so many emails nd call that non working number nd it's no help... I think these ppl are fraud. They are terrible... I suggest u do not order n e thing from them... they don't even have the decency to sent me a reply on what's going on. $#*!ing disguisting.
I'm so mad I didn't read these review first I have been waiting for my shipment for a month it was a birthday present and unfortunately the birthday past already and thanks to rotita.com I ended up looking dumb cause that was the birthday person outfit now I'm trying to get my money back but no resolution. I didn't even realize they don't have a number to call I submitted seven tickets already and no response.
Ordered what i thought was a lovely black and white dress. It is nothing like the picture! Poor quality fabric terrible and its tiny i ordered a large thinking for a size 12 lady id have plenty of room!... Wrong! I also ordered a shirt and jumper\jacket for my husband. All of this was supposed to arrive before we went on honeymoon as i paid for express delivery. Only arrive today came back of honeymoon over a week ago. The shirt is tiny dispite being an xxl and so is the jumper\jacket. Really upset over this and i dont see how i can return it other than at my own cost! Ridiculous! Poor customer service!
This place is a fraud but i have to get my money back, i had ordered a jumpsuit over a month ago, every time i checked still unshiped, i keep putting different tickets still nothing is being done, who are these people?,, dont every one knows they are fraud and should be report caught, i just need my money back, thank you
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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Dear customer,
We have 3 shipping methods with different deliver time.
Can you please contact with us and offer your order number?
We will offer more information with it.
Contacting link is: http://www.rotita.com/support.php