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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Delaware
1 review
2 helpful votes
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L Love the Quality
November 9, 2015

A few weeks later I received my package! The shirts I bought were everything they were described as online and were long enough to wear with leggings. I decided to go back on the site this past week and bought a bunch more stuff. I am super excited to get the clothes

Date of experience: November 9, 2015
Delaware
1 review
2 helpful votes
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Happy shopping!
November 9, 2015

The first pair I received wasn’t the fitted size, but Rotita worked with me and sent me the right size. I love them, super cute, great fit and great price. I wish I could buy more of these!

Date of experience: November 9, 2015
Japan
1 review
4 helpful votes
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I love this dress
November 9, 2015

I have a thick body frame and always go with an extra large for the hips to fit. This dress was elastic enough to accommodate my structure. Did not have to unzip the dress to put it on. Been getting rave remarks to everyone I show it to as my dress for an occasion upcoming. Am planning to try other dresses as well. Love it.

Date of experience: November 8, 2015
Japan
1 review
5 helpful votes
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Fits just right
November 9, 2015

I'm curvy and wear around a size 8 due to hips/butt and this fits like a glove. Looks very sophisticated on and is well-lined and thick enough so the fabric is not see through. I'm a fan!

Date of experience: November 8, 2015
Japan
1 review
4 helpful votes
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Beautiful color and fit.
November 9, 2015

Wore this to a gospel concert last night on my anniversary. Walked into room and husband said "whoa"! It fits very well on bottom, but bosom was LOOSE & LOW. Otherwise, I adored this outfit. A classmate in the stands noticed us on the floor.

Date of experience: November 8, 2015
Japan
1 review
5 helpful votes
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I love the dress
November 9, 2015

I bought this one in large instead of medium. Medium fits but large still gives the same affect but little extra room to move. I love the dress. It does run small so I would definitely go a size up. The peplum dress is form-fitting but still gives a classy look. This is my 2nd purchase the first one I bought in medium.

Date of experience: November 8, 2015
Japan
1 review
5 helpful votes
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Love this peplum dress.
November 9, 2015

Love the styling on the peplum dress, and it shipped quickly. I traditonally wear a medium, but since some of the clothes I've been purchasing that are shipped from overseas have been running small, I bought a large. It fit in most places but the hips and bust were a tad too loose. I gave the dress to a friend and bought the medium. However, the medium was way too snug for me.

Date of experience: November 8, 2015
GB
1 review
2 helpful votes
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Terrible
November 8, 2015

Took about 7 weeks to arrive and once it did i found that it was terrible quality, like a thin sheet of plastic(i bought a bomber jacket) which looked tacky and horrible. Not only this, they didn't even send me the right colour! I thought it would be okay as i could just send it back, however despite the fact that they were the ones that posted me the wrong item, they told me that if i wanted to exchange it, i would have to pay to post it to them and for them to post it back to me. They gave me no option for a refund. Very disappointed.

Date of experience: November 8, 2015
Rotita R. Rotita Rep
over a year old

Hi Mohammad,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

New Jersey
1 review
9 helpful votes
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This sight is a complete rip off. My clothes have scissor cuts in the neck of it like a child was cutting and snitching. MoSt ridiculous thing ever! I will be contacting a lawyer and reporting your site.

Date of experience: November 7, 2015
Rotita R. Rotita Rep
over a year old

Hi Musiq,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. And if there is any faulty, we will take responsibility and send a refund.

Please contact us by a website ticket.Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

California
1 review
4 helpful votes
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So Comforatble
November 7, 2015

Hi! I bought some clothes and are nice and comfortable. I really like my new white jacket, it´s my favorite. The shipping is fast, the service is good, and I didn't have any problem whit my shop. I will shop again, that´s a promise. I recommend it :)

Date of experience: November 7, 2015
TW
1 review
4 helpful votes
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Cheap Price
November 7, 2015

Their items are super good and cheap with speedy delivery. All my orders are being treated in a VIP way and I love them so much. I highly recommend rotita.com for everyone!.

Date of experience: November 7, 2015
KR
1 review
4 helpful votes
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Complete Parcel
November 7, 2015

I´m so happy with my second order from Rotita.com: A black jacket super cute, comfy, very soft, lovely and fashionable. It has a nice quality and a great price. Really, I love it!

Date of experience: November 7, 2015
KR
1 review
5 helpful votes
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Responded very quickly
November 7, 2015

Some days back I ordered a Red round neck Sleeveless dress for my Girlfriend through this website. After submitting the order they responded very quickly and prepared for shipping the product to my address and also I received my desired product within the assign time frame. In addition just I want to add their tremendous customer service in this regards.

Date of experience: November 7, 2015
New York
1 review
22 helpful votes
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Disappointed
November 7, 2015

I been waiting for literally five days when I paid shipping 2-5 business days I haven't received anything either a email all I see is UNSHIPPED. Is this website legit? HELP

Date of experience: November 7, 2015
Rotita R. Rotita Rep
over a year old

Hi Vivianna,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your order and found that it's ready for shipment, but we may not deliver by the day you want, so we hold on the shipment.

Please continue to communicate with us on the ticket.
Best Regards,
Rotita Customer Service

Illinois
1 review
0 helpful votes
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Me and my roommate ordered the same jacket, within the same hour and mine never got delivered. I even paid for 6-7 business day delivery and it never came. I proceeded to contact them via email and they were 1.) very unprofessional with spelling errors and no correct grammar 2.) Told me to hold off for a few days because its "coming" and 3.) Were not compliant. I will never order from this website ever again

Date of experience: November 6, 2015
Rotita R. Rotita Rep
over a year old

Hi Jackie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out within 4 working days after you made the payment, during the period we promised. We sent by USPS, which is not in charge of us. We have contacted them and will get a newest reply.

Please keep in touch with us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Malaysia
1 review
1 helpful vote
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Great Buy
November 6, 2015

True to fit. I got a large thinking this dress runs small but i was wrong. I bought the black one. Very very nice. The fabric is thick not to thick and not to thin to where somebody can see through. Hits right at knee or a little bit below knee so definatly long enough. Classy and nice cut neckline. I will be buying more colors. Ladies the fabric of this dress is good not cheap looking. I would reccomnd.

Date of experience: November 6, 2015
Japan
1 review
4 helpful votes
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Classy dress
November 6, 2015

This dress fits as it looks! Classy, length is perfect for a more mature look. The color matches as seen. Would recommend for dressy events also.

Date of experience: November 6, 2015
Hong Kong
1 review
2 helpful votes
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Perfect for girls with curves!
November 6, 2015

I bought this dress for my rehearsal dinner next month, and it SURPASSED my expectations! I am 5'7" 185 lbs; 45" bust 35" waist 46" hip. This dress hugs every wanted curve and conceals all the unwanted ones. The material is thick, yet comfortable and has perfect amount of stretch. Overall, I completely recommend this product!

Date of experience: November 5, 2015
Hong Kong
1 review
4 helpful votes
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Great Buy
November 6, 2015

This dress felt and looked incredible on me. I wear a size 10/12 and ordered a size Large. Many compliments in this dress. I'm ordering in every color.

Date of experience: November 5, 2015
Hong Kong
1 review
4 helpful votes
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Accentuates the positive
November 6, 2015

It fit perfectly hugging the right curves and the print detracts from any bumps you don't want to accentuate. This is the second Tom's Ware dress I've bought so I must be a fan! I see a few more in my near future

Date of experience: November 5, 2015