business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
California
1 review
1 helpful vote
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Satisfied Customer
November 10, 2015

I received a email wanting to know how I liked the merchandise I ordered, and I hadn't received it, Rotita’s staff got right back to me and the merchandise was delivered. Great response!

Date of experience: November 10, 2015
California
1 review
7 helpful votes
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Love Rotita
November 10, 2015

I love shopping on this site. Just every once in a while something gets messed up but that is very understandable. Timely shipping & quality products, Will keep shopping here.

Date of experience: November 10, 2015
California
1 review
5 helpful votes
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Happy buyer
November 10, 2015

My experience with Rotita since I started shipping online with them has been the best, my packages arrive on time and i get what i see, i have never been disappointed, whenever i have a problem with an order, they solve it immediately, i would recommend Rotita to anybody without any doubt, thank you Rotita and keep it up.

Date of experience: November 10, 2015
California
1 review
8 helpful votes
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Enjoy shopping from Rotita
November 10, 2015

For the most part my experience has been great, but some of the products are not the best quality. I assume that is the reason for the low pricing. I really enjoy Rotita. They have great items and good prices. Items usually arrive with in a couple of weeks.

Date of experience: November 10, 2015
California
1 review
4 helpful votes
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Excellent company
November 10, 2015

Easy shopping experience from start to finish. Shipped quickly and carefully! Everything I have purchased has been great. I will keep buying their product. I recommend it to everyone. Efficient and prompt delivery of correct items. Pricing was reasonable and quality above average.

Date of experience: November 10, 2015
California
1 review
6 helpful votes
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Rate Rotita
November 10, 2015

Rotita is one of the best places I've every shopped online. Thank you for your great items to choose from with bargain prices. Very pleasant experience.

Date of experience: November 10, 2015
California
1 review
5 helpful votes
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Ordered many
November 10, 2015

Everything I've ordered has been excellent. Service, when needed, is equally good. I've purchased too many items from them to narrow it down to just one.

Date of experience: November 10, 2015
GB
1 review
0 helpful votes
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Don't make a purchase!
November 10, 2015

I recently purchased a jacket which looked like a heavy winter jacket with a hood. It arrived a couple of weeks later but the jacket was very poorly made. Not only is it very thin, it's very baggy around the waist, the arms are too short and the belt is too high and ties around my ribs instead of my waist. This jacket is very poorly made to the extent that it is actually unwearable. Unfortunately I am currently arguing with the company to get my money back. They did offer me to keep the item with a 20% discount refunded which would be fine if it just looked unflattering but given the measurements of the jacket I am unable to wear it at all and really just want my money back which is becoming increasingly difficult. Totally unimpressed with this company and they are not at all professional! I am so disappointed that they would sell faulty products and not refund the money for this!

Date of experience: November 10, 2015
Rotita R. Rotita Rep
over a year old

Hi Miss S.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a full refund after you return.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Malaysia
1 review
0 helpful votes
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Comfortable
November 10, 2015

Hi! I bought some clothes and they are nice and comfortable. I really like my new jacket, it´s my favorite. The shipping is fast, the service is good, and I didn't have any problem whit my shop. I will shop again, that´s a promise. I recomend it :).

Date of experience: November 10, 2015
Malaysia
1 review
0 helpful votes
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The Lower Price
November 10, 2015

It arrived a little more quickly than I expected. The prices are amazing for the quality! The photos are representative of the products. This is the wonderful experience on Rotita.com.

Date of experience: November 10, 2015
Japan
1 review
0 helpful votes
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Efficient Service
November 10, 2015

Very fast customer service, they responded well to all my questions. The products are always top quality and arrive in time! Thaanks for the customer service, i will came back soon.

Date of experience: November 10, 2015
Japan
1 review
0 helpful votes
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Perfect Suit
November 10, 2015

The bathing suit looks like the photo, is very pretty, and fits well.The quality is fine. The most important is thst the color is the same as the photo, so beautful to wear..

Date of experience: November 10, 2015
Japan
1 review
0 helpful votes
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Satisfied Customer
November 10, 2015

The cardigan is a different material than what is pictured. I am still happy with what I received. I ordered a sized XL and it allowed me to have extra baggage... I can dress this Item up or down. The material is not as thin as I expected.

Date of experience: November 10, 2015
Japan
1 review
0 helpful votes
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Very Soft, Very Nice
November 10, 2015

This cardigan is really nice and really soft. It's warm, too. I was right between a medium and a large for the sizing and I went with the large just to be safe. The sleeves are long on me (they go past my wrists and to my knuckles), which I actually like. It is a bit big on me everywhere else though, so I probably should have gone for the medium.

Date of experience: November 10, 2015
Illinois
1 review
4 helpful votes
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Rip off
November 9, 2015

I have order my things in October for my birthday an never got anything. I even paid for fast shipping and handling. I'm beyond piss. I need my things or I will have you guys shut down...

Date of experience: November 9, 2015
Rotita R. Rotita Rep
over a year old

Hi Ahmad,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, your order was already packed and ready for shipment but we received a message from you so that the shipment is on hold. We will ship the order immediately and it will deliver within 3-5 days.
Besides, we are also offering a big bonus for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

California
1 review
3 helpful votes
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Everthing is Great
November 9, 2015

I ordered few items and everything was ok they ship the items on time, i received on time, the items were how they have described, overall very good site, i didn't have any problems so far.
Thank you

Date of experience: November 9, 2015
Australia
1 review
4 helpful votes
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Terrible
November 9, 2015

I have purchased a dress 4x weeks ago and still have not heard about my order or seen it in the post, I have contacted Rotita numerous times and they have not returned my emails, calls nothing! They charged my credit card for a purchase that I have not even received. Trying to get someone to contact me regarding my order is nearly impossible as they don't reply back it feels like this site is a scam!

Date of experience: November 9, 2015
Rotita R. Rotita Rep
over a year old

Hi Emily,
May I know have you ever purchased on Rotita? The order number you mentioned is not correct. It really looks like our order number, but not exist at all.
Besides, there are many bad reviews not written by real customers, but fraud competitors. We really despise it and doubt this review is written by them.

Best Regards,
Rotita Customer Service

GB
1 review
2 helpful votes
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SHOCKING!
November 9, 2015

I ordered a very nice warm winter jacket. Once it was ordered i realised it was the wrong size so i called up rotita and arranged for size to be changed. They explained it was fine because i had only just ordered it. I then received my order within a week and i was very happy with that and surprised as it came from china. My order came and was the incorrect size, i asked for exchange and they explained it would cost me and offered me 10% compensation, I first of all did not accept-how is that any help to me!? Then they offered me 20% i accepted. Since then i have had one more email offering me 30% compensation and the item i ordered to be sent in the correct size with me agreeing to return the wrong one. They then ignore every message to arrange for this payment. I am disgusted i even trusted your site. I will NEVER order again and not recommend to anyone even though the product was decent itself.

Date of experience: November 9, 2015
Rotita R. Rotita Rep
over a year old

Hi naomi,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a full refund if you return.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

California
1 review
5 helpful votes
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Easy to Place an Order
November 9, 2015

I purchased a few items off the website and was so pleased with the easy of transactions, payment and post. The items arrived safely and were as described. Highly recommend this site. Thanks rotita.com

Date of experience: November 9, 2015
Delaware
1 review
4 helpful votes
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Good Experience
November 9, 2015

I love the dress i got from Rotita.com. Not only was it easy to order, but the price was fantastic. I thought it would take forever to have my order arrive, but it only took 2 weeks with flat rate shipping.

Date of experience: November 9, 2015