Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
I received a email wanting to know how I liked the merchandise I ordered, and I hadn't received it, Rotita’s staff got right back to me and the merchandise was delivered. Great response!
I love shopping on this site. Just every once in a while something gets messed up but that is very understandable. Timely shipping & quality products, Will keep shopping here.
My experience with Rotita since I started shipping online with them has been the best, my packages arrive on time and i get what i see, i have never been disappointed, whenever i have a problem with an order, they solve it immediately, i would recommend Rotita to anybody without any doubt, thank you Rotita and keep it up.
For the most part my experience has been great, but some of the products are not the best quality. I assume that is the reason for the low pricing. I really enjoy Rotita. They have great items and good prices. Items usually arrive with in a couple of weeks.
Easy shopping experience from start to finish. Shipped quickly and carefully! Everything I have purchased has been great. I will keep buying their product. I recommend it to everyone. Efficient and prompt delivery of correct items. Pricing was reasonable and quality above average.
Rotita is one of the best places I've every shopped online. Thank you for your great items to choose from with bargain prices. Very pleasant experience.
Everything I've ordered has been excellent. Service, when needed, is equally good. I've purchased too many items from them to narrow it down to just one.
I recently purchased a jacket which looked like a heavy winter jacket with a hood. It arrived a couple of weeks later but the jacket was very poorly made. Not only is it very thin, it's very baggy around the waist, the arms are too short and the belt is too high and ties around my ribs instead of my waist. This jacket is very poorly made to the extent that it is actually unwearable. Unfortunately I am currently arguing with the company to get my money back. They did offer me to keep the item with a 20% discount refunded which would be fine if it just looked unflattering but given the measurements of the jacket I am unable to wear it at all and really just want my money back which is becoming increasingly difficult. Totally unimpressed with this company and they are not at all professional! I am so disappointed that they would sell faulty products and not refund the money for this!
Hi! I bought some clothes and they are nice and comfortable. I really like my new jacket, it´s my favorite. The shipping is fast, the service is good, and I didn't have any problem whit my shop. I will shop again, that´s a promise. I recomend it :).
It arrived a little more quickly than I expected. The prices are amazing for the quality! The photos are representative of the products. This is the wonderful experience on Rotita.com.
Very fast customer service, they responded well to all my questions. The products are always top quality and arrive in time! Thaanks for the customer service, i will came back soon.
The bathing suit looks like the photo, is very pretty, and fits well.The quality is fine. The most important is thst the color is the same as the photo, so beautful to wear..
The cardigan is a different material than what is pictured. I am still happy with what I received. I ordered a sized XL and it allowed me to have extra baggage... I can dress this Item up or down. The material is not as thin as I expected.
This cardigan is really nice and really soft. It's warm, too. I was right between a medium and a large for the sizing and I went with the large just to be safe. The sleeves are long on me (they go past my wrists and to my knuckles), which I actually like. It is a bit big on me everywhere else though, so I probably should have gone for the medium.
I have order my things in October for my birthday an never got anything. I even paid for fast shipping and handling. I'm beyond piss. I need my things or I will have you guys shut down...
Hi Ahmad,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, your order was already packed and ready for shipment but we received a message from you so that the shipment is on hold. We will ship the order immediately and it will deliver within 3-5 days.
Besides, we are also offering a big bonus for your suffering or loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I ordered few items and everything was ok they ship the items on time, i received on time, the items were how they have described, overall very good site, i didn't have any problems so far.
Thank you
I have purchased a dress 4x weeks ago and still have not heard about my order or seen it in the post, I have contacted Rotita numerous times and they have not returned my emails, calls nothing! They charged my credit card for a purchase that I have not even received. Trying to get someone to contact me regarding my order is nearly impossible as they don't reply back it feels like this site is a scam!
Hi Emily,
May I know have you ever purchased on Rotita? The order number you mentioned is not correct. It really looks like our order number, but not exist at all.
Besides, there are many bad reviews not written by real customers, but fraud competitors. We really despise it and doubt this review is written by them.
Best Regards,
Rotita Customer Service
I ordered a very nice warm winter jacket. Once it was ordered i realised it was the wrong size so i called up rotita and arranged for size to be changed. They explained it was fine because i had only just ordered it. I then received my order within a week and i was very happy with that and surprised as it came from china. My order came and was the incorrect size, i asked for exchange and they explained it would cost me and offered me 10% compensation, I first of all did not accept-how is that any help to me!? Then they offered me 20% i accepted. Since then i have had one more email offering me 30% compensation and the item i ordered to be sent in the correct size with me agreeing to return the wrong one. They then ignore every message to arrange for this payment. I am disgusted i even trusted your site. I will NEVER order again and not recommend to anyone even though the product was decent itself.
Hi naomi,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a full refund if you return.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I purchased a few items off the website and was so pleased with the easy of transactions, payment and post. The items arrived safely and were as described. Highly recommend this site. Thanks rotita.com
I love the dress i got from Rotita.com. Not only was it easy to order, but the price was fantastic. I thought it would take forever to have my order arrive, but it only took 2 weeks with flat rate shipping.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
Loading...
Hi Miss S.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a full refund after you return.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service