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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Hong Kong
1 review
0 helpful votes
Follow Christian f.
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I bought a pair of Multi Leggings. They got to me very quickly. I love how soft they are, and the print. I will order from them again.

Date of experience: November 12, 2015
Hong Kong
1 review
0 helpful votes
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The only thing I did not like is that the neckline is much higher than it looks in the picture. I wish it'd been a "scoop" neckline like it looks, but I'm keeping it anyway.

Date of experience: November 12, 2015
Hong Kong
1 review
0 helpful votes
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This dress that i bought is very good.
November 12, 2015

It comes with tiny panties, which I didn't expect. :) However, the bottom of the dress is quite transparent, so I had to put stockings underneath so I would look decent. It fit me really well, and for its price this a very good deal!

Date of experience: November 12, 2015
Japan
1 review
0 helpful votes
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The material is very beautiful as usual.The style and design is very unique and amazing.The fitting was perfect. Customer service and delivery were spot on as always. I will continue to recommend friends and families to Rotita.

Date of experience: November 12, 2015
Japan
1 review
0 helpful votes
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Will order more
November 12, 2015

It was my first purchase in Rotita, I enjoyed the request came well packaged and came exactly what I ordered. I will buy more often, you have many product choice and I like that a lot.

Date of experience: November 12, 2015
California
1 review
0 helpful votes
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Sophisticated
November 12, 2015

Love this piece wore it for my birthday Monday and got many compliments comfy, cute for very reasonable price.The dress is really lovely and it fits me well.

Date of experience: November 11, 2015
California
1 review
0 helpful votes
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Love the fit!
November 12, 2015

Although I'm not as full as the models in the photos, I still admire the way the dress hugged my body! And it's versatile, from day to night, from work to happy hour!

Date of experience: November 11, 2015
California
1 review
2 helpful votes
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Good experience
November 12, 2015

I don't know why it has so many bad reviews? I had a good experience with rotita, maybe shipping is not the fastest (I got one of my items in 10 days and another one in 11 days) but otherwise it's a great way to save on good brands. I will also recommend my friends also. If you're afraid you're going to get a bad product I suggest you google it first before purchasing it.

Date of experience: November 11, 2015
California
1 review
0 helpful votes
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Have got the best here
November 12, 2015

I am happy to tell the people around the world that at www.rotita.com is a good place to shop. I order goods here with the item and they process it and ship it to my destination in good condition at the appointed time. Please keep the good work up

Date of experience: November 11, 2015
California
1 review
0 helpful votes
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Want to buy from here again
November 12, 2015

I loved the dress a lot. I ordered a dress to surprise my younger sister. I was elated as my sis loved the dress. The dress was quite adorable and fitting was perfect. The delivery of the order was in time and I am happy with the service. Thanks rotita for making her day :)

Date of experience: November 11, 2015
California
1 review
0 helpful votes
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GREAT
November 12, 2015

Amazing products and quality for really low price. People who work with answering questions are very kind and professional. Love this site will be ordering more stuff. Fast shipping. Thank you

Date of experience: November 11, 2015
California
1 review
1 helpful vote
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Excellent service. Highly recommanded
November 12, 2015

If you want to have the latest in fashion and get it with the best materials, then rotita is for you. I purchased some costume jewelry from rotita.com for mu girlfriend and I was really happy with the quality. My girlfriend loved it.

Date of experience: November 11, 2015
California
1 review
0 helpful votes
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Awesome... Great
November 12, 2015

I purchased a black long sleeve jacket from rotita.com. I love this jacket!. It's super warm, fairly light weight, and well made. It is stylish without being tacky, has lots of pockets, and the hood lining is like wrapping your head in a cloud. I'm impressed by the fact that it's 80% down filled and didn't cost a small fortune. And I had a great buying experience. It arrived on time, and I didn't have to pay extra for shipping. I'm glad I made this purchase and will definately order from this company again. My only complaint is that it doesn't come in more colors... I'd love to have a second one in charcoal grey!
So happy with my purchase and have been getting lots of compliments

Date of experience: November 11, 2015
KR
1 review
2 helpful votes
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Best Customer Service
November 11, 2015

They do everything they say and more. Best Customer Service EVER! Will all they do, all they sell, and all the orders, how do they have such wonderful workers. EVERYONE I have ever had to deal with is A+.

Date of experience: November 11, 2015
TW
1 review
4 helpful votes
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Love rotita
November 11, 2015

I have made numerous purchases on Rotita in 3 years. The problem was addressed quickly and fixed quickly with no hassle. You can find just about fabulous clothes you want on Rotita. You never have to go to a clothes store. You can even have gifts shipped directly to recipients! It is great.

Date of experience: November 11, 2015
Washington
1 review
0 helpful votes
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My order
November 10, 2015

When I receive my order one of my dresses did not have the belt and the other was supposed to be punk and pearl but it's pink and very cheap material. I will never order from this site again. I wasted money.

Date of experience: November 10, 2015
Rotita R. Rotita Rep
over a year old

Hi Valerie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The track number you mentioned is not correct.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

New York
1 review
0 helpful votes
Follow Lynia D.
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I ordered a jacket to wear to an outting with my friends. I paid for expedited service and I did not receive the item I ordered. I received another item and I would normally just settle for it considering I was going out and needed the jacket however I don't even like the item that was sent to me. So now I have to run out in the rain and cold tonight to find a store that will be open to spend MORE money to get a jacket that I like. Also, maybe I should have checked before I placed my order however what is the toll free number to contact some sort of customer service? SMH, I can't even speak to someone to settle my issue now. I am very disappointed.

After posting here and sending them a photo of what I received, I am horrified at the response I received and I am considering calling my bank and the Better Business Bureau. I am going to attach the comparison photo for what I ordered vs. What I received. Here is the response from Rotita "have send your photo to check, they told us that they ship the correct item, our price is so cheap, so it is not so perfect like some expensive item, pls undersanding

If you are not satisfied with it, we can apply some compensation for u, pls advise"

They better apply all of my money.

Date of experience: November 10, 2015
Rotita R. Rotita Rep
over a year old

Hi Lynia,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a full refund after you return.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

California
1 review
1 helpful vote
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Great customer service.
November 10, 2015

I have had a couple of experiences that required assistance from customer service in recent months. One required getting a refund and the other was a request for information. In both cases, they responded promptly and resolved my issues.

Date of experience: November 10, 2015
California
1 review
1 helpful vote
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Thanks Rotita
November 10, 2015

When Rotita carries an item I need, it's luck. The prices are good and the delivery is timely. It is generally worth a quick look at what's for sale in the mailings. My shopping experience has been awesome. Quality products, great price, and very fast delivery. Thanks again.

Date of experience: November 10, 2015
California
1 review
3 helpful votes
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Rotita Rocks
November 10, 2015

Your website is easy to navigate easy to follow instructions and if necessary the support team is excellent and always available. Have had excellent experience in quality of items & prompt shipping!

Date of experience: November 10, 2015