Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
Overall I like the sweater; I would have really liked it if it were baggy and loose fitting like the picture. It would be better if a variety of sizes were made for this item. For a one size item I would recommend much smaller people purchasing it. It does fit me, but I'm hoping it will stretch out over time.
Love this sweater! I get so many compliments on it. I wear it for both business and casual wear. So glad I ordered this.
I bought this for my daughter and she loves it. She says it's so comfy and it looks great with everything she wears. Great quality and amazing price
Super soft, comfortable, true to size. Only thing is that the fur collar came symmetrical instead of to the side, but it was still really cute! Mom loved it and I'm buying one for myself too!
This fits beautifully! The fur on the collar is a little thicker than expected. This is really a great top!
I am literally on a Live chat with aRep that won't answer me!
W**************- order#
This is ridiculous, I do a lot of online shopping, it's been a week
What you see is certainly not what you get. The company's website entices you with pictures of the nice clothing, but when you receive the item(s) you ordered, it clearly does not match in any way what was advertised in the picture and/or the description. My experience was a dress that I ordered. The colour is supposed to be "watermelon red"; the dress I received is construction pylon orange. It is supposed to "knee-length"; I am only 5.4 and this dress barely goes past my bum (Ive attached the actual photo from the site and a pic of what I received). The material in the picture and in the description is a thick looking fabric that is supposed be a "cotton blend"; the actual material is a very thin polyester which is almost see-through and has a plastic smell to it. Ive communicated with Rotita over 9 separate emails. Their initial stance was to tell me I looked "charming" in the dress and I should keep it, and avoided giving me their mailing address until the 9th communication. They will only refund 60% of the price and insist on tracking insurance for the package. By the time all this is said and done, it does not make financial sense to return merchandise you are unhappy with. Its not feasible to the consumer to do so. Save your money. This company is misrepresenting and selling super cheap knock-offs.
Hi Mary,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, a 100% refund will be issued.
Our customer service will always reply in 1 working day if you need any help.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I was a bit skeptical about this dress but i love it. The material is a bit different than what I expected as it has a but more spandex to it but it is truly lovely. The length is perfect and it is very comfortable. Shipping was fast.
I'm usually a size 10 and ordered an x-large because I read all reviews. It fits perfect around the chest and hips but wish it was a little tighter around the waist. Overall, the dress fits and looks beautiful. I received a lot of compliments and I can dress it up or down and it is always comfortable.
I got this dress in white floral in a size XXL just to be sure it would fit properly, and it fits really well! I could have gone down a size, but it definitely is true to size. The material is slightly thicker and sturdier than T-shirt material, while still be super comfy like a tee. Would definitely buy in more colors, totally cute.
Such a cute dress, fits me perfect, hugs in all the right places, super comfortable. Only problem is when your walking around a lot the skirt does start to ride up. I think from now on i will wear panty hose with it.
I love it. I'm normally a size 14 and i ordered the xl and it fits perfect. The color is exactly as pictured and the quality of the material is great for the price.
I'm happy to say that my experience with Rotita was a pleasant one. I placed my order and it arrived to me within 3-5 days via UPS. The prices were so affordable that I expected the clothing to look not so nice however I was very impressed. The dresses were cute and I receive compliments daily. I have placed 3 orders within the last month and was excited about them all. I did have an instance where the item was no longer available and for this you will need to submit a ticket. The customer service rep worked very diligently to ship my replacement to me expeditiously. I'm definitely a repeat customer!
I love shopping at rotita. Their customer service is excellent, and whenever I send them a ticket or a question, they usually respond within 24 hours. I have made several orders from them already of jewelry and dresses, and I always get compliments on them when I wear them because the pieces are very unique. I always receive my orders within the estimated 7-25 days they list on their website at checkout, and the products are always in excellent condition. Rotita is great for my closet. I am a very happy returning customer!
I have had a wonderful experience with Rotita. The clothes and accessories are amazing, pretty, and well-priced. I always get compliments when I wear what I purchased from Rotita. Will totally use this website again!
Thank you Rotita for the items, i have brought and the support i got when i need information on tracking and shipping and other matters thank you Rotita.
I ordered a dress about three weeks ago and have not received any communication whatsoever not even a confirmation of order email. Have sent several emails to customer service but still have heard nothing. Will be opening a dispute via PayPal and demanding my money back!
Just an update: Dress finally arrived and it looks nothing like the photo its made in the most cheapest material you can imagine - I am actually impressed on how good you made it look in the photos - hats off to the photographer!
Hi Becky,
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Have not received my parcel been 2 weeks now ordered 2 weeks tomorrow will not be using this site again! Luckily I only spent 10 pounds! Disgrace this site needs to be taken down!
Hi Debs,
Dear Samantha,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Thank you very much for your cooperation.
Best Regards
Rotita Customer Service
TERRRRRRRRRRIBLE IM AN 8 the size chart says US 8 36 blah blah blah they don't fit in trying to return them I BASICALLY CANT! So I guess I'm screwed! They took a month to get here! This WEBSITE SUCKS DONT USE IT EVER FOR ANYTHING EVER! Size chart is like 4 sizes off!
Hi Ashlee,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out within 4 working days after you made the payment, during the period we promised. We sent by USPS, which is not in charge of us. We tracked and found that it’s delivered in 10 days, not beyond the deadline, what’s more, you choose flat rate shipping.
You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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Hi Nakia,
First of all, sorry for any inconvenience that it may bring.
We don't receive any notice about payment of your order W1510311015417829. So please submit a ticket and send us the payment information if you have done it.
Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service