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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Ohio
1 review
0 helpful votes
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It does fit me
November 6, 2015

Overall I like the sweater; I would have really liked it if it were baggy and loose fitting like the picture. It would be better if a variety of sizes were made for this item. For a one size item I would recommend much smaller people purchasing it. It does fit me, but I'm hoping it will stretch out over time.

Date of experience: November 5, 2015
Ohio
1 review
0 helpful votes
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So Glad I Ordered This.
November 6, 2015

Love this sweater! I get so many compliments on it. I wear it for both business and casual wear. So glad I ordered this.

Date of experience: November 5, 2015
California
1 review
0 helpful votes
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Amazing Price
November 6, 2015

I bought this for my daughter and she loves it. She says it's so comfy and it looks great with everything she wears. Great quality and amazing price

Date of experience: November 5, 2015
Hong Kong
1 review
4 helpful votes
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Very Good Quality
November 5, 2015

Super soft, comfortable, true to size. Only thing is that the fur collar came symmetrical instead of to the side, but it was still really cute! Mom loved it and I'm buying one for myself too!

Date of experience: November 5, 2015
Hong Kong
1 review
0 helpful votes
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Very Cute Highly Recommended
November 5, 2015

This fits beautifully! The fur on the collar is a little thicker than expected. This is really a great top!

Date of experience: November 5, 2015
Illinois
1 review
6 helpful votes
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Where are my clothes?
November 5, 2015

I am literally on a Live chat with aRep that won't answer me!

W**************- order#

This is ridiculous, I do a lot of online shopping, it's been a week

Date of experience: November 5, 2015
Rotita R. Rotita Rep
over a year old

Hi Nakia,
First of all, sorry for any inconvenience that it may bring.
We don't receive any notice about payment of your order W1510311015417829. So please submit a ticket and send us the payment information if you have done it.

Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Canada
1 review
7 helpful votes
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Poor quality knock-off
November 5, 2015

What you see is certainly not what you get. The company's website entices you with pictures of the nice clothing, but when you receive the item(s) you ordered, it clearly does not match in any way what was advertised in the picture and/or the description. My experience was a dress that I ordered. The colour is supposed to be "watermelon red"; the dress I received is construction pylon orange. It is supposed to "knee-length"; I am only 5.4 and this dress barely goes past my bum (Ive attached the actual photo from the site and a pic of what I received). The material in the picture and in the description is a thick looking fabric that is supposed be a "cotton blend"; the actual material is a very thin polyester which is almost see-through and has a plastic smell to it. Ive communicated with Rotita over 9 separate emails. Their initial stance was to tell me I looked "charming" in the dress and I should keep it, and avoided giving me their mailing address until the 9th communication. They will only refund 60% of the price and insist on tracking insurance for the package. By the time all this is said and done, it does not make financial sense to return merchandise you are unhappy with. Its not feasible to the consumer to do so. Save your money. This company is misrepresenting and selling super cheap knock-offs.

Date of experience: November 5, 2015
Rotita R. Rotita Rep
over a year old

Hi Mary,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, a 100% refund will be issued.

Our customer service will always reply in 1 working day if you need any help.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Hong Kong
1 review
1 helpful vote
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Floral beauty
November 5, 2015

I was a bit skeptical about this dress but i love it. The material is a bit different than what I expected as it has a but more spandex to it but it is truly lovely. The length is perfect and it is very comfortable. Shipping was fast.

Date of experience: November 4, 2015
Hong Kong
1 review
1 helpful vote
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Fabulous dress
November 5, 2015

I'm usually a size 10 and ordered an x-large because I read all reviews. It fits perfect around the chest and hips but wish it was a little tighter around the waist. Overall, the dress fits and looks beautiful. I received a lot of compliments and I can dress it up or down and it is always comfortable.

Date of experience: November 4, 2015
Hong Kong
1 review
2 helpful votes
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Super cute
November 5, 2015

I got this dress in white floral in a size XXL just to be sure it would fit properly, and it fits really well! I could have gone down a size, but it definitely is true to size. The material is slightly thicker and sturdier than T-shirt material, while still be super comfy like a tee. Would definitely buy in more colors, totally cute.

Date of experience: November 4, 2015
Hong Kong
1 review
2 helpful votes
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Cute Dress
November 5, 2015

Such a cute dress, fits me perfect, hugs in all the right places, super comfortable. Only problem is when your walking around a lot the skirt does start to ride up. I think from now on i will wear panty hose with it.

Date of experience: November 4, 2015
Hong Kong
1 review
2 helpful votes
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Perfect
November 5, 2015

I love it. I'm normally a size 14 and i ordered the xl and it fits perfect. The color is exactly as pictured and the quality of the material is great for the price.

Date of experience: November 4, 2015
KR
1 review
4 helpful votes
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Refund
November 5, 2015

Rotita is refunding me my money back after all that I went through thanks so much Rotita your awesome.

Date of experience: November 4, 2015
TW
1 review
3 helpful votes
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Great Experience with Rotita
November 5, 2015

I'm happy to say that my experience with Rotita was a pleasant one. I placed my order and it arrived to me within 3-5 days via UPS. The prices were so affordable that I expected the clothing to look not so nice however I was very impressed. The dresses were cute and I receive compliments daily. I have placed 3 orders within the last month and was excited about them all. I did have an instance where the item was no longer available and for this you will need to submit a ticket. The customer service rep worked very diligently to ship my replacement to me expeditiously. I'm definitely a repeat customer!

Date of experience: November 4, 2015
TW
1 review
3 helpful votes
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Favorite Store!
November 5, 2015

I love shopping at rotita. Their customer service is excellent, and whenever I send them a ticket or a question, they usually respond within 24 hours. I have made several orders from them already of jewelry and dresses, and I always get compliments on them when I wear them because the pieces are very unique. I always receive my orders within the estimated 7-25 days they list on their website at checkout, and the products are always in excellent condition. Rotita is great for my closet. I am a very happy returning customer!

Date of experience: November 4, 2015
TW
1 review
3 helpful votes
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Love this website!
November 5, 2015

I have had a wonderful experience with Rotita. The clothes and accessories are amazing, pretty, and well-priced. I always get compliments when I wear what I purchased from Rotita. Will totally use this website again!

Date of experience: November 4, 2015
TW
1 review
4 helpful votes
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Word of thank
November 5, 2015

Thank you Rotita for the items, i have brought and the support i got when i need information on tracking and shipping and other matters thank you Rotita.

Date of experience: November 4, 2015
GB
1 review
8 helpful votes
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Dont even bother
November 4, 2015

I ordered a dress about three weeks ago and have not received any communication whatsoever not even a confirmation of order email. Have sent several emails to customer service but still have heard nothing. Will be opening a dispute via PayPal and demanding my money back!

Just an update: Dress finally arrived and it looks nothing like the photo its made in the most cheapest material you can imagine - I am actually impressed on how good you made it look in the photos - hats off to the photographer!

Date of experience: November 4, 2015
Rotita R. Rotita Rep
over a year old

Hi Becky,
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.

Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
1 helpful vote
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Pink blouse
November 4, 2015

Have not received my parcel been 2 weeks now ordered 2 weeks tomorrow will not be using this site again! Luckily I only spent 10 pounds! Disgrace this site needs to be taken down!

Date of experience: November 4, 2015
Rotita R. Rotita Rep
over a year old

Hi Debs,
Dear Samantha,

Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Thank you very much for your cooperation.

Best Regards
Rotita Customer Service

Louisiana
1 review
1 helpful vote
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TERRRRRRRRRRIBLE IM AN 8 the size chart says US 8 36 blah blah blah they don't fit in trying to return them I BASICALLY CANT! So I guess I'm screwed! They took a month to get here! This WEBSITE SUCKS DONT USE IT EVER FOR ANYTHING EVER! Size chart is like 4 sizes off!

Date of experience: November 4, 2015
Rotita R. Rotita Rep
over a year old

Hi Ashlee,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out within 4 working days after you made the payment, during the period we promised. We sent by USPS, which is not in charge of us. We tracked and found that it’s delivered in 10 days, not beyond the deadline, what’s more, you choose flat rate shipping.

You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service