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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
California
1 review
0 helpful votes
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Very nice dress... looks well tailored!
November 19, 2015

Simple yet elegant dress. Very flattering to your figure. This is a great dress, looks like a well tailored piece of cloth. As suggested by other buyers I bought one size bigger than my usual (I am normally 12 and I got 14). It fit beautifully, I am very glad that I got it.

Date of experience: November 19, 2015
Maryland
1 review
4 helpful votes
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If you need you items by a certain date do NOT bother shopping with this company. I placed an order on Wednesday, November 11 and paid for express shipping. Not only has the time frame passed for the shipping I paid for but also I am going to miss the event I made the purchase for and the package still won't arrive for another 5 days. And the tracking system they provide is not up to date. My order is currently listed as still in Shanghai but after much detective work, I have tracked my package to a sorting facility in NY.

This company also has poor customer service. They are easily reached before you spend your money. But once you make your purchase there isn't anyone to talk to. You are told to submit a ticket. I attempted to submit a ticket 3 times all of which conveniently resulted in an error message. And the phone number provided is only for speakers of the Chinese Mandarin language.

Date of experience: November 19, 2015
Rotita R. Rotita Rep
over a year old

Hi Stefanie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out late, so we would like to send a big bonus to save your loss. We sent by USPS, which will deliver in 3-5 days later, you are free to track online and expect it soon.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Florida
1 review
6 helpful votes
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COMPLETE SCAM
November 19, 2015

I ordered a dress on November 1st and still haven't received it or an update... even after requesting one! The item was supposed to ship in 1-4 business days... it is 19 days later, and NOTHING! They happily took my money right away though! DO NOT ORDER FROM THIS COMPANY!

Date of experience: November 19, 2015
Rotita R. Rotita Rep
over a year old

Hi K M.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out late due to the item restocking, so we would like to send a big bonus to save your loss. We sent by USPS, which will deliver in 3-5 days later, you are free to track online and expect it soon.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Arizona
1 review
0 helpful votes
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Perfect dress..
November 19, 2015

I never write reviews. But this dress... wow. I am typically wear a size 2 or 4 in dresses, and this fit PERFECT. So happy if they had more in other colors I'd buy them ALL. Shipping was very fast I am very pleased with this purchase. I am so impressed with this dress and I received it sooner than expected (less than a week from ordering it!). All in all, for this price it's a great buy!

Date of experience: November 18, 2015
California
1 review
0 helpful votes
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Gorgeous Dress!
November 19, 2015

I wore this dress at a wedding and felt absolutely beautiful in it! It's soft and comfortable and does not wrinkle. I am 5'2" and ordered a small. You will not be disappointed with this dress, and the price is just as amazing! This dress will make you feel elegant, classy and sophisticated. Everyone said I looked stunning in my dress... I felt absolutely gorgeous! Can't wait til I can wear it again..

Date of experience: November 18, 2015
California
1 review
0 helpful votes
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I just need to lose weight
November 19, 2015

Somewhat tight but everything I get from this website seems small, so maybe I just need to lose weight.

Date of experience: November 18, 2015
California
1 review
0 helpful votes
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Rotita.com is the best deals ever
November 19, 2015

Rotita.com is the best deals ever, I ordered a Asymmetrical Dress and it looked absolutely stunning if I do say so myself. This dress is a real head turner; I cannot wait until the summer time. The item shipped way faster than other clothing websites I have previously ordered from in the past. The quality of the item was really good as well. Really love it.

Date of experience: November 18, 2015
California
1 review
0 helpful votes
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It is an excellent site.
November 19, 2015

It is an excellent site. I love it. They're a very good place to look for alternative and unique fashion. Shipping is not terribly bad, though it can take a little while. If you have questions the customer service representatives are friendly and willing to take the time to answer everything. I really love their selection of dresses and skirts, but they have awesome accessories too! It is highly recommended.

Date of experience: November 18, 2015
California
1 review
0 helpful votes
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Bought a jumpsuit from here. This jumpsuit is just breathtaking. Everything is perfect. Nor only shape, but also the printing which is on it. I love flowers. This jumpsuit is beautiful and true to size. I love it so much! Love this! Could easily be dressed up or down!

Date of experience: November 18, 2015
Georgia
1 review
5 helpful votes
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I ordered my clothes on a Friday evening. I paid for express shipping and yet they did not even ship my order from China until thursday a week later. I called DHL they said I would have it in a week once they received my package. That is a total of two weeks from my ordering date! On top of that. The company is out of China so it is no way you can call! I am still awaiting my package and I would like my money back for my express shipping!

Date of experience: November 18, 2015
Rotita R. Rotita Rep
over a year old

Hi Chery,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent on 18th Nov, within 3 working days after you made the payment, during the period we promised. We sent by DHL, which will deliver in 3-5 days as we stated on the website. But as far as I know, DHL don’t deliver on weekends.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Texas
1 review
7 helpful votes
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DO NOT ORDERRRR. All the good reviews are not even in good english you can clearly tell they are left by people associated with ROTITA. The dress I recieved was nothing like the picture, the sewing was not done correctly and there were ripped areas. I could have delt with cheap fabric but the quality isn't even worth the $16 I paid. I better get a refund and paid postal shipping back to CHINA

Date of experience: November 18, 2015
Rotita R. Rotita Rep
over a year old

Hi Harmony,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.

Good reviews are written by real customers, who may come from different countries, because we sell worldwide.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Texas
1 review
2 helpful votes
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I ordered a dress for my 30th birthday party. I paid extra for expedited delivery so I could receive the dress on time because before when I ordered one it took almost a month to come. By the time I received it, the party was over even though the estimated shipping stated otherwise online. This time I received this dress in a decent time frame but it is completely see-through (except for the gold sequence in the front)! The picture DID NOT show this nor did the description say so. I contacted customer service and they asked for pictures; I provided them. Then they went on to tell me their items are "so cheap" it won't be good material. THAT DOESN'T HAVE ANYTHING TO DO WITH NOT BEING TOLD IT WAS SEE THROUGH! Then they told me to send it back registered mail to China. That'll probably be more than what I paid for the dress so I decided to just keep it and take this loss. I suggest shopping on Rosewe.com instead.

Date of experience: November 18, 2015
Rotita R. Rotita Rep
over a year old

Hi sherrika,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

GB
1 review
6 helpful votes
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I ordered two dresses and paid extra for delivery. I tried to track the order, but this is impossible as it doesn't allow you to do so on their website.
The items were delivered 4 weeks after being ordered. They were a joke! The maxi dress in XL that was described as cotton, was actually a static nylon fabric and I could not get the dress over my shoulders and I'm a size 12! The second dress was described and advertised as off the shoulder showing lots of spare fabric around the shoulders to wear off the shoulder, actually turned out to be a t shirt shape with one shoulder being three times the size as the other! Complete waste of money.
I've tried to go onto their website customer services to arrange a return and they ask you to submit a ticket - what ticket? There are no guidelines as to how to return items. I tried to go into live chat, but the message said unavailable at this time, try later!
So I went onto their questions page and selected wrong size as reason for return and their reply was to make sure you check size guide before ordereing! Well, I did actually! So then I entered that poor quality was reason for return and their reply was that they try to keep prices down and the quality reflects this. There was no other option, so end of discussion! Doesn't seem like a return and refund is likely.
COMPLETE SCAM, WILL NEVER USE THIS SITE AGAIN AND WILL GO OUT OF MY WAY TO MAKE SURE AS MANY PEOPLE AS POSSIBLE GET TO HEAR ABOUT THIS AS POSSIBLE.

Date of experience: November 18, 2015
Rotita R. Rotita Rep
over a year old

Hi Angela,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for a earlier reply.
Best Regards,
Rotita Customer Service

California
1 review
1 helpful vote
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Vibrant purple color!
November 18, 2015

These dresses are perfect for what I am looking for on stage. The material is not super thick, so it will breath and allow movement for my actresses. I went with the XL, because all of the girls are about a size 8-10. This will give them a little room and allow me to use the dresses in my costume closet later for other shows.

Date of experience: November 17, 2015
California
1 review
1 helpful vote
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Cute dress
November 18, 2015

Just got this dress and love it, it fits really well, ordered it using your sizing chart and it worked out perfectly. I am only 5 feet 4 inches but even the length is good, even with a relatively low heel. Absolutely love it and it fits great! I will recommend Ever Pretty to my friends and family who need to purchase formals.

Date of experience: November 17, 2015
California
1 review
3 helpful votes
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Casual jacket
November 18, 2015

Very nice. Not lined, but still has useable inside pockets. The touch of pink adds the perfect detail to this casual, comfortable jacket

Date of experience: November 17, 2015
California
1 review
1 helpful vote
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LOVE.
November 18, 2015

I love this dress. So cute & perfect! Exactly what I was looking for! It's very stretchy! I normally wear between a 16-18 dress, I ordered a 3x, probably could have got a 2x but it's fine for me. I love it. I will definitely be buying more in other colors!

Date of experience: November 17, 2015
California
1 review
3 helpful votes
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GREAT Buy!
November 18, 2015

"Love this dress! It was the 4th I'd ordered for a 1940's party and I'd almost given up. I usually wear size US10 but have put on a little weight so I ordered XL and it fit well other than the top being a little big for my 36C bust. The fabric is soft and has stretch to it, very nice. The skirt has a great flare and as the waist is higher it doesn't show off a tummy if you have one. Color is accurate, beautiful deep red.
Estimated delivery was after my party but I was desperate and took a chance - thank goodness I did as it arrived a few days sooner than expected which was perfect - it hit my doorstep 5pm the day of the party!
I would definitely by this dress again as the elegant style works anytime
"

Date of experience: November 17, 2015
Washington
1 review
3 helpful votes
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Feel good for body.
November 18, 2015

Love the color, and the fabric feel good for body. I was a little nervous that it wouldn't fit right because XL was the biggest size they have and I normally wear an XXL but it fits perfectly. This is a must have!

Date of experience: November 17, 2015
Washington
1 review
5 helpful votes
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Warm sweater for winter
November 18, 2015

I'm very happy with this sweater. The neckline isn't too open so with a scarf it'll easily be warm enough for cold weather. The open pattern on the arms is actually very flattering and I've gotten a lot of compliments on it.

Date of experience: November 17, 2015