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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Minnesota
1 review
1 helpful vote
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Horrible
November 22, 2015

The jackets run very small. The shipping took almost three weeks when i paid for 3 to 5 day that was the first order and the second order never came and i paid 3 to 5 days. I had to call my bank to get my money back and could not contact anyone on the site so be careful.

Date of experience: November 22, 2015
Rotita R. Rotita Rep
over a year old

Hi Michelle,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Georgia
1 review
1 helpful vote
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Absolutely horrible
November 21, 2015

I received dress after about 2 weeks of placing order and it was nothing like the picture it was home made like a freshman in fashion school did not fit to size and it was very cheap material like a pillow case SO HORRIBLE BUYERS BEWARE!

Date of experience: November 21, 2015
Rotita R. Rotita Rep
over a year old

Hi Megan,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.

We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition that it's in original package. We will refund 100% when we get the order.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

New York
2 reviews
4 helpful votes
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CUSTOMER SERVICE SCAM!
November 20, 2015

I couldn't fully update my 'PREVIOUS" review due to space limitations. But I wanted to tell customers that Rotita's Customer Service is TOTALLY HORRIFIC! YOU CANNOT REACH THEM BY PHONE OR LIVE CHAT! THEY ONLY RESPOND IN WRITING WITH THE SAME RESPONSE to EVERY CUSTOMER... ABOUT THE EXPECTATION AND SIZE... REALLY?!? I BELIEVE EVERYONE "EXPECTS" TO RECEIVE THE CLOTHING THAT THEY ORDERED PERIOD! AND THEN YOU CAN'T EVEN "UPLOAD" A PICTURE (WHICH YOU SHOULDN'T HAVE TO IF THEY KNOW IT'S NOT THE SAME PRODUCT THAT YOU EXPECT) IN ORDER TO RECEIVE A REFUND!?!? AND THEN, YOU CAN'T REACH THEM TO GET THE "SO-CALLED" AUTHORIZATION AND CORRECT ADDRESS IN ORDER TO RETURN THE ITEM(S). THEY DO THIS ON PURPOSE SO YOU CAN'T GET YOUR MONEY BACK, BECAUSE MY 30 DAYS IS ALMOST UP NOW... AND I HAVE BEEN DEALING WITH THIS FOR OVER A WEEK AT THIS TIME!?!?!?!?!? AT THIS POINT, I'M SO GLAD THAT I ONLY ORDERED ONE DRESS FROM THEM... BECAUSE IF THEY ARE SO DESPERATE FOR MONEY THAT THEY WON'T REFUND AN ITEM THAT COSTS UNDER $30.00... I WOULD HATE TO HAVE ORDERED SEVERAL DRESSES LIKE I STARTED TO IN THE BEGINNING! I JUST WISHED THAT I HAD SAW THIS SITE BEFORE I PLACED AN ORDER... SO I WOULDN'T BE STUCK WITH HAVING TO KEEP A POOR QUALITY DRESS THAT DOESN'T EVEN FIT PROPERLY BECAUSE THEY WON'T GIVE ME THEIR RETURN ADDRESS!

Date of experience: November 20, 2015
Rotita R. Rotita Rep
over a year old

Hi Deidre,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
The size of this item is based on Asian size and generally it runs small. And we suggest a size up, which you may ignore in the website. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition that it's in original package. We will refund 100% when we get the order.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

KR
1 review
0 helpful votes
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GORGEOUS DRESS!
November 20, 2015

I absolutely love this dress. I got so many compliments on it. Take the time to read the Comments to be sure you order the correct size. The dress definitely has some stretch to it. Of course it was wrinkled when it arrived, but the fabric irons up beautifully. The dress is great by itself, but it is spectacular with the petticoat. This is an excellent buy for an absolutely marvelous dress!

Date of experience: November 20, 2015
KR
1 review
0 helpful votes
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Pretty dress, super stretch
November 20, 2015

Beautiful vintage inspired dress, flattering on triangle and pear shaped figures and I love how stretchy it is.The dress fits great and I think the quality is pretty good. Will buy from this seller again!

Date of experience: November 20, 2015
KR
1 review
2 helpful votes
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Flattering Dress for Curvy Girls
November 20, 2015

Super cute dress especially for the price. Also I love the material. It's very thick with some stretch which is flattering. Very comfortable!

Date of experience: November 20, 2015
KR
1 review
1 helpful vote
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Try more
November 20, 2015

Love this dress. Comfy and good quality. I was skeptical about this dress at first because I rarely order clothes online but I'm so glad I did! It is perfect! I am 5'9 and 140pds. I ordered a size small. It is still plenty stretchy and roomy on me so I wouldn't recommend getting a medium if you are around the same size. I absolutely love it and will be ordering more colors soon!

Date of experience: November 20, 2015
KR
1 review
2 helpful votes
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Nice
November 20, 2015

I have to say I love this dress.The material is a little thick, and I feel like it's just very flattering, also if you have a bit of a stomach its covered quite well Bc of the wrap and it won't show all of your bumps on your bum;-) I really wish they had it in more colors and for the price you just can't beat it. I feel like I could dress it up or down!

Date of experience: November 20, 2015
KR
1 review
4 helpful votes
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Flattering fit
November 20, 2015

It is exactly as I expected. It does show all undergarment lines so requires the perfect slip underneath. Just wore this dress to work with leggings and feel very comfortable in it. It is a little short, but not wildly inappropriate or anything. The fabric is soft and stretchy with a flattering fit.

Date of experience: November 20, 2015
KR
1 review
5 helpful votes
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Beautiful dress!
November 20, 2015

The dress is adorable. I was very inspired to pick it up. I ordered a large though I usually wear a medium. I am 5'3" but it isn't too short or too figure hugging, just flattering. I love it. Will have to dress it up a bit.

Date of experience: November 20, 2015
KR
1 review
6 helpful votes
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Excellent dress for the price!
November 20, 2015

The dress fits as I expected. I ordered a size Large because of my chest size. I'd recommend ordering this dress one or two sizes up from what you normally wear. It's made out of a comfortable and soft material that isn't see through at all. The skirt is also very flowy. Since I ordered a large size, the dress fits loosely in all the right places but still fits well. I definitely suggest this item.

Date of experience: November 20, 2015
GB
1 review
0 helpful votes
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Absolutely Aweful
November 20, 2015

The size guide is complete rubbish and all of the things I ordered that arrived were far to big and bore no relation to the size that was advertised. Having said that at least those items did arrive two of the items didn't arrive and all I was offered as compensation was $4.5! For over £40 worth of clothes I had purchased from them that never materialised. Don't even think about using this site!

Date of experience: November 20, 2015
Rotita R. Rotita Rep
over a year old

Hi Amy,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
There is one item out of stock, so we have sent a store account, and if you don’t want it, we will refund immediately.
The size of this item is based on Asian size and generally it runs small. And we suggest a size up, which you may ignore in the website. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition that it's in original package.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Texas
1 review
0 helpful votes
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Looks fantastic!
November 19, 2015

I received this dress just in time for a affair I was attending, it fit perfectly, the length was great. Lovely material, but fits perfect. I received some many compliments, you think I was wearing a hundred dollar dress. I will be ordering other colors.

Date of experience: November 19, 2015
Washington
1 review
0 helpful votes
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Great buy!
November 19, 2015

I am 5ft and 127 lbs and the size medium fits perfect. The dress is definitely fitted and is what I was looking for, The material is more dense than I was expecting and seems that it will be warm for winter. I love these dresses. These feel very soft and look great on! They do hug your body but that's what I like about them. The length is perfect... I'm ordering more colors!

Date of experience: November 19, 2015
Texas
1 review
0 helpful votes
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Fits perfect
November 19, 2015

The product arrived sooner than I expected. I thought it was going to be thicker but despite this I like it because it fits perfect for me. The color is as shown. I want to buy another. Good product! Super stretchy, durable fabric. Delivery was quick and I'm so ready to order another this week. I love it!

Date of experience: November 19, 2015
Bulgaria
1 review
0 helpful votes
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Very Good Product
November 19, 2015

This is a wonderful product, soft elastic fabric, with exact amount of density for tunic-shirt with long sleeves. It's true to size and actually so flexible so no need to worry on that matter. The picture is very good and the price is great. The weight of the material is perfect for any season and the colors are very close to the pictures. Which looks great!

Date of experience: November 19, 2015
California
1 review
0 helpful votes
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Shows All Your Curves
November 19, 2015

I read all of the reviews beforehand so decided to order a size up, I was a little apprehensive about buying but I'm glad I did. I ordered a Large and it fits perfect. Snug but not skin tight. Looks great. The material of the dress is great quality and I will be getting more colors.

Date of experience: November 19, 2015
California
1 review
0 helpful votes
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Fits perfectly
November 19, 2015

This dress is great! It's very comfortable and flattering. It also arrived early than expected. I love this dress. For me. Very nice material, nicely cut. As seen in the picture. It was just the right length and the fabric was nice too. Looks amazing and perfect quality better than I expected. I'm very satisfied!

Date of experience: November 19, 2015
California
1 review
0 helpful votes
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Happy customer
November 19, 2015

This was dress was BEAUTIFUL! The material looks to be of good quality and the item was shipped quickly, and arrived on time. I am 115 lbs, 5 feet 4 inches tall and size small fit perfectly. The quality and fabric is amazing. Love it. I will buy from this seller again.

Date of experience: November 19, 2015
California
1 review
0 helpful votes
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I love this~!
November 19, 2015

This dress is amazing! It looks exactly like the picture, nice material with a little stretch. Very classy, The quality of this dress is awesome. They are great for the price, and whenever I wear this I get tonnes of compliments. You not regret this purchase. All in all, great buy!

Date of experience: November 19, 2015