From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
The fabric was heavier than I had imagined, and fit large. But I had it tailored and work fine now. This looks like a designer brand coat, nice and long, light weight coat.
This coat fit my friend perfectly. We are very happy with this purchase. Usually things do fit. And this coat was perfect. Thank you so much. At least this time I did not lose money. YAY
I loved it. It's so perfect me and my sister fight over it all the time. It goes good with anything! <3
This coat is so soft and so warm and i will never want to take it off, the most important is that it looks very slim on me. Perfect.
The product was nothing like the picture. I asked for a return and it's taken three weeks to get an RMA. This is after back-and-forth emails, totaling 19 in all. I asked several questions several times, and never once got an answer. You cannot call the customer service number since the only phone number they have is in China. Unless you want a severe headache, I would avoid this company for all purchases.
Rotita.com
Service is useless... DO NOT BUY ANYTHING THERE... I have orderd a dress on 30th of September today is 24th of November already and I still have not recieved my item.
I have sent them an email explaining everything but they do not care. I have asked for my money back but they said that i have to wait another month for my item to arrive. THIS IS A JOKE! Specially when on the website it says 7-15 days delivery... NOW i CAN SEE THAT THIS IA LIE! Now they are telling me to wait almost 3 months. 3 MOTHS? What normal website takes that long to deliver a dress PLUS THEY DO NOT WANT TO GIVE ME MY MONEY BACK!
DO NOT BUY ANYTHING FROM THIS WEBSITE BECAUSE IT WILL NEVER ARRIVE AND THEY WILL NOT CARE AND WONT GIVE YOU YOUR MONEY BACK!
Hi Kalina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out within 4 working days after you made the payment, during the period we promised. We tracked and found it’s delivered already. If you don’t get it finally, we would like to resend or refund.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
This body con dress is great! It is flattering and form fitting while being modest enough to wear to work. I added a black cardigan and belt for a great daytime office look
This dress is beautiful! Very flattering fit and great quality. I was very happy with this dress. I've dressed it up with heels or down with booties. I also wore it with a blazer to work. Very versatile. In love!
The dress I ordered was a bright red, off the shoulder formfitting dress. What I received was a bright orange rusty looking baggy dress's that was shaped like a potato sack... Not okay
Hi Shannon,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
What a best experience for me. I ordered a dress last week from Rotita but i wondered with their quick response and fast delivery. I really impressed with their customer support. Thanks Rotita for your great service.
I took a chance and ordered quite a few items from Rotita.com, I was worried that due to the very cheap prices of the clothes, I would receive some very cheaply made items. However I was proven wrong! The clothes all came at once, and arrived within 2 weeks from ordering (to Canada). The clothes are all true to size and made with very comfortable fabrics. The blouse I ordered came in a typical linen fabric, etc. The clothes that I ordered with prints on them came with clean accurate and well throughtout prints. Overall I am very pleased with my experience. The only thing I didn't like was the buttons on one of the 3 dresses I ordered were slightly misaligned, this was the only blemish in any of the clothes I ordered. I will definitely be shopping here again!
The ordering process was simple and hassle free and the shipping was quick... a lot quicker than I thought it would be actually. Overall a pleasant shopping experience! I'll definitely buy again!
I ordered a black dress, and it arrived even faster than expected. It was easy to place an order and the dress was exactly what the pictures looked like. The product packaging was nicely done. Thanks lot Rotita for giving me great service.
I was very impressed with the selection at Rotita, especially all the stylish dresses., which were a great deal at less than $30. The ordering was easy, shipping was fast, and the item arrived neatly packaged. I'm very happy with my new dresses and the overall experience was perfect.
I've been a Rotita customer since 2014 and I have never been disappointed with any of their business practices. I am more impressed with their awesome customer service. They have replaced stolen or missing items without question and I usually receive my items that very week, if not the next day.
I have just experienced the worst buy online. Their website shows amazing photos of products and very cheap! Oh my goodness, what a delivery of rubbish I have received. Nothing to the description, or what photos show. Obviously they have someone sitting there and quickly sewing things together that hems are just over locked, material is so thin that you can see everything from under. Long maxi dresses come in 2 pieces and 3/4. Holes in garments. Requested a refund but they won't do so. Tney are asking me to return them registered post with a tracking number and than they will refund me. So therefore I have to pay $50 for postage from Australia to wherever they are. They have sent me an address in China. I keep getting different offers. First it was $35 refund, than $40, than $55 and now it's back to $40 for a payment of $119 I have paid.
Basically what you see is NOTHING to what you receive and you have no chance of getting your money back for things that are actually rubbish as they will are obviously not acknowledging what they are doing. I have never experienced business dealings as such before.
It's amazing they are still allowed to operate this business when they are sending things to people that cannot be worn.
PayPal is who I am communicating with now and as I am registered for return postage for dealings that you're not happy with, hopefully they can assist me.
Hi Helen,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Nothing on this is site is good quality, or comes as pictured! They use polyester or spandex material on just about everything except their jewelry, which they use plastic for that! Shipping takes forever to reach its destination. And when you complain about an order you received, their customer service does nothing to try and resolve a problem. STAY AWAY FROM THIS SITE!
Hi Danielle,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? I can’t find any order with your e-mail. Would you please help me and tell me the order number?
There are different materials for different items. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Rotita began the entire online shopping and shipping experience; I use them over and over for everything from vitamins to clothing and electronics. It's a metalevel umbrella for pretty much anything I could wish for. The capitalist materialist in me is beckoned by it.
She loves it! It fits her perfectly and she likes how she can wear it with leggings because it is a longer sweater! Not to mention the material is very soft and good quality! Great purchase
But it is a little tighter at the bottom than I expected. I ordered a large expecting it to be a tad bigger, but I feel like I should have went up two sizes instead.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi T P.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service