From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
Do not buy from here the dress I ordered looked nothing like what arrived. So much so that it was actually quite funny. The style, quality, all rubbish. When I emailed to say I wanted my money back I was told ' items vary slightly and this is reflected in the price' and 'there is nothing wrong with the dress' j wish I could upload a picture so you could see how trash this website is, but sadly I can't DO NOT BUY FROM HERE - you have been warned
This website is soooooo sloooowwww.It literally took me 1.5 hours just to buy one shirt I'd already picked out. Almost clawed my eyes out.
Hi haley,
First of all, sorry for any inconvenience that it may bring.
Secondly, the system maybe updating when you purchased. Sorry again for all trouble.
Best Regards,
Rotita Customer Service
I purchased a sweater dress from this site on Nov. 21 2015. I received my order on Dec. 5 2015 when I opened the package to look at my purchase there was a Big hole right in the sleeve!... I tried calling customer service an the number was not a working number. I am very disappointed I will never order anything else from this site... An I suggest that no one else order anything from them either
Hi teresa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct, although it’s quite similar to our number.
In fact, there are many bad reviews are written by competitors, we really despise this.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I made two orders the same night it's already been 2weeks and I haven't gotten my orders and I still haven't gotten my money back!
Hi Ruby,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Awful customer service, items are nothing like the photos and sizing is way off. Still waiting for a refund.
Hi Hannah,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
The overall quality is great for such a cheap price, and the material is just as it looks in the pictures. It is a bit thinner than I thought it would be, but it keeps you a lot warmer than you'd expect!
My new favorite jacket! Dont dry after it has been washed. Wish it was a size iption when ordering. Fits perfectly! Can wait to buy more things from u guys.
I just love this coat, It's warm and so pretty! Loved it! Although it is much Larger than I expected, super warm, love this and it will be perfect in winter!
I bought a romper in size Large and it may as well be an Extra small. There was no room at all for your torso and shoulders... It went from legs to arms with no space for your body. Waited ages for delivery and I'm really disappointed what I got when it arrived. I tried to sign back in the refund it too and It is saying my Email doesn't exist?! The whole thing is a con definitely do not order from Rotita!
Hi Lucy,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I placed my order and have yet to recieve it and it's been a little over two weeks
Hi Kyesha,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out yesterday. So it’s in the transit, we sent by USPS, which is not in charge of us. We tracked and found that it will deliver in 1-2 weeks.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Unfortunately, I ordered before reviewing the reviews and was hoping not to have a bad experience. I was wrong. I ordered on 11/27/15, got email notification informing me they received my payment, but I have yet to receive anything about my order. Their site states orders will go out within 24rs. It's been a week and nothing. Nervous about the negative reviews, I attempted the only contact via email, sent four emails with no response at all. This is such a turn off, because I liked items ordered for my daughter, but based on this bad experience, called Paypal and registered a complaint for a refund to my acct. They put the dispute through and said if I don't hear from them about my refund in 10 business days, they will credit my American Express card. It's sad that I ordered items from two other stores after I placed order with Rotita, and already received my emailed shipping confirmation that I will get my order in a couple of days. Still, nothing from Rotita.
Hi Teresa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We have sent your order today by expedited shipping you choose, by sf express, track number is 902105485326, link, http://www.sf-express.com/us/en/dynamic_functions/waybill/#search/bill-number/. Please wait for a delivery in 3-5 days. Your support is highly appreciated.
Our customer service will resolve this ASAP and we are expecting an earlier reply.
Best Regards,
Rotita Customer Service
I received a jacket in the mail. It was cheaply made and not what I paid for. It did not fit correctly so I asked to return the item. After 7 messages they continued to ignore my request and told me to give it as a gift. I have never ever come across such manipulation in a business before. I have still not gotten any information from them that allows me to return my item. If you buy from them, you will not be allowed to return your item.
Hi Emily,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Ordered 2 items and paid for 5-7 business day shipping... 12 business days later and nothing! Not happy!
Hi Emma,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Nov 24th. But it’s delayed in the transit, we sent by USPS, which is not in charge of us. We tracked and found that it will deliver in 1 week. We would like to refund shipping fee, to save your loss.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
Ideal summer dress looks good on and is very comfortable all the sizes are mainly for very small waisted girls which is a shame because not everybody has the tiny waists like these are designed for, my daughter loved it.
I love this dress. It's so beautiful. You nearly can't feel it on your skin, so it is perfect for hot days. Additionally, it forms a great figure.
My friend recommended the online shop to me, and I bought a jumpsuit at this site, the shipping took about 2 weeks, and jumpsuit fits me well, sexy and comfortable. Overall, nice shop.
This oversized tee is a favorite! I love the way it hangs off the shoulder, and is baggy enough to be completely cute with leggings or jeans. Fabric is soft & comfy. Fit is nicely baggy -- not too much. Love it!
My girlfriend loooooove the dress I bought to her. And l enjoy the way she looks when she was on that dress. Perfect buy.
I paid for express shipping a week ago and never recieved anything. Will file a dispute with paypal..
Hi Dana,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Generally we ship order within 4 working days, but since the items you purchased are custom made, it takes few days longer. And we will ship it in 2 days.
Regards,
Rotita Customer Service
My sister wanted something petite so I ordered this and she loves it... it is comfortable and fits snug! Fits SOMEONE who normally wears a small perfect. Sleeves nice and long for tall people.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi movies,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service