business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Hong Kong
1 review
4 helpful votes
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My husband love the jacket
December 7, 2015

Jacket was received yesterday and my husband couldn't wait to wear them. I was surprised that the pattern and design are even better than the picture. My husband love it so much. I want to buy antoher for my son, and I believe he will love it so much.

Date of experience: December 7, 2015
Hong Kong
1 review
5 helpful votes
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Everything is fine
December 7, 2015

The seller was great at answering all my questions. Shipping was much faster than anticipated. I was worried about this dress being too see through and small, but it was neither! It looked great and I do recommend it.

Date of experience: December 7, 2015
Pennsylvania
1 review
2 helpful votes
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Yes, the products look really nice, and despite all the bed reviews I still ordered. I did get my product unlike others, and all the correct pieces-however the quality is Terrible! And the sizing is truly out of whack. I ordered a large in everything-and half the clothes I'd be lucky if they fit a 10 year old. I'm 5'7", 160 lbs. a large should fit right, or be a little loose. Half the products I couldn't even try on they were so small. The quality of the material is awful-I would be scared to wash them to shrink even more. Now when I'm trying to return, they just keep asking to send pictures. I simply don't want the product and want to return-near impossible. Don't get played by this scam of a company!

Date of experience: December 7, 2015
Rotita R. Rotita Rep
over a year old

Hi Jennifer,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Delaware
1 review
3 helpful votes
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TOTALLY UNSATISFIED
December 7, 2015

ROTITA THE SITE IS FALSE! THE CLOTHING IS IN POOR TASTE! THE PICTURES ARE NOT SHOWING THE QUALITY OF THE CLOTHING! IT TOOK 33 DAYS FOR THE ITEMS TO ARRIVE! NO RECEIPTS! NO RETURN LABEL! ABSOLUTELY THE WORST THE ROTITA SITE IS VERY MISLEADING! I NEED TO KNOW HOW DO I RETURN THESE POORLY PUT TOGETHER CLOTHING!

Date of experience: December 7, 2015
Rotita R. Rotita Rep
over a year old

Hi Monica,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Georgia
1 review
0 helpful votes
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Where is my stuff?
December 7, 2015

I have not received my order and have no idea when it will arrive

Date of experience: December 7, 2015
Rotita R. Rotita Rep
over a year old

Hi Charnita,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We ship the order yesterday by sf express and we have sent all info to your e-mail.

Our customer service will resolve this ASAP and we are expecting a earlier reply.
Best Regards,
Rotita Customer Service

Georgia
1 review
4 helpful votes
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Biggest Scam ever.
December 7, 2015

I thought I was purchasing a oversized sweater with a boat neck. The picture made it look so large and comfy with the neck dropping off the shoulders. Instead I got a T-shirt material shirt with 3/4 length sleeves. I just can't believe they can advertise one thing and send something totally different. The only thing the same was the color. I tried several times to get in contact with the company. Please take my advice and stay away. This company is a scam. I should have threw away 25 dollars. The end result was the same.

Date of experience: December 7, 2015
Rotita R. Rotita Rep
over a year old

Hi Jennier,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Our customer service will send the return address to your ASAP and we are expecting for a earlier reply.
Best Regards,
Rotita Customer Service

GB
1 review
1 helpful vote
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DONT BUY FROM HERE
December 7, 2015

After weeks and weeks of nothing turning up I got in contact with paypal only then did rotita respond. I finally then got a parcel of my items however they are nothing like what you see on the website! Cheap poorly made clothes that I wouldn't even wear if they were free the don't fit how they should the material was different and even some of the colours were different I don't know how they are getting away with selling such poor clothing. I am now in dispute about a full refund via paypal as they make it pretty impossible to be able to return the clothes I cant find any info anywhere and because they took so long to arrive im sure im past the date I would be able to... sneaky.

Date of experience: December 7, 2015
Rotita R. Rotita Rep
over a year old

Hi melissa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.

Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Delaware
1 review
1 helpful vote
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Good material and style
December 7, 2015

I was very pleased to receive my package, so soon after placing my order on thurs my package arrived today... the dress fit perfectly "true to size"... very form-fitting, comfortable and sexy... I'm '5"3 179lbs I ordered a size xlarge because I'm very top heavy, so I am pleased with fit... the price is right!'

Date of experience: December 6, 2015
Delaware
1 review
1 helpful vote
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Great Dress
December 7, 2015

I am so happy with this dress. You can easily make the neckline modest by wearing something under it. It makes me feel beautiful and the colors are exact. I have the purple, royal blue and light blue. I recommend this to everyone. I enjoyed wearing it several times already and will for a long time.

Date of experience: December 6, 2015
Delaware
1 review
2 helpful votes
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Fit Perfectly
December 7, 2015

This is the most beautiful dress I have ever bought. It came a very small package and I was afraid it would be too small and skimpy. Not the case. This dress slips on and settles onto the body just beautifully. It is stunning. I bought the black. No need for a slip. The fabric is of good quality and is not too see through. My search for the perfect dress is over. Now I just have to find shoes and bag for it!

Date of experience: December 6, 2015
California
1 review
2 helpful votes
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Exactly what I needed
December 7, 2015

It's a special occasion dress, due to the material it's not a casual dress. I purchased it for a wedding I was a hostess. The purple was rich. It was very flattering. I received many compliments...! Material was thick not cheap and transparent. It came below the knees... neckline is low. I used a pin... I was very pleased..

Date of experience: December 6, 2015
California
1 review
2 helpful votes
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Great Quality
December 7, 2015

The quality is much much better than I expect. Really good fabric, though a bit thin but the color and the cut is excellent! I already become a fan of Rotita! Hope the site can have more cute dresses in the future!

Date of experience: December 6, 2015
GB
1 review
2 helpful votes
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Nice shirt
December 6, 2015

This is a very nice and soft feeling shirt and I really like how it feels on. I was also very pleased with the quality of this product especially at this price. This top was very true to picture, The color was exactly what I was expecting. Overall I really personally like this shirt and how it feels and fits.

Date of experience: December 6, 2015
Ohio
1 review
3 helpful votes
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Lovely black dress
December 6, 2015

Overall this is a lovely black dress made of great material. The cotton was very soft. It will be be wearing regularly.The dress can also wear to work. Definitely nothing that would keep me from wearing it.

Date of experience: December 6, 2015
Ohio
1 review
3 helpful votes
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Love my sweats
December 6, 2015

I got my sweats several days ago. The color is exactly as pictured. The material is nice and thick, not cheap feeling! I could not be happier with my purchase and will be buying more colors! Absolutely love the sweats.

Date of experience: December 6, 2015
Ohio
1 review
3 helpful votes
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Great material
December 6, 2015

It is made of ribbed cotton blend fabric. I would say that this material is better for someone who doesn't want to worry about wearing slips underneath. I got multiple comments and felt wonderful.

Date of experience: December 6, 2015
Ohio
1 review
5 helpful votes
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I really like about the hoodie
December 6, 2015

I really like about the hoodie is that the zipper is a shiny plastic rather than a metal, which means a smoother zip and less chance of it ruining the shirt under. Love it very much.

Date of experience: December 6, 2015
Ohio
1 review
4 helpful votes
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So glad I found this site.
December 6, 2015

Love this! Nice and beautiful shirt, looks cute with leggings and jeans! So glad I found this site. I am small and have a hard time finding cute clothes that fit me..

Date of experience: December 6, 2015
Ohio
1 review
5 helpful votes
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Exactly what I was waiting for
December 6, 2015

I bought it for my daughter. I just received this jacket and I'm very satisfied with it. Exactly what I was waiting for, warm and comfortable. Looking great too.

Date of experience: December 6, 2015
Ohio
1 review
0 helpful votes
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Shipping shenanigans
December 6, 2015

They say shipping would happen 1 to 5 days after placing order this is not true! It's been 10 days since I placed my order and I have not got a confirmation email that has even shipped so I contact them and they tell me that the item is in high demand and this is why I will never order from them again they should honor their disclaimer

Date of experience: December 6, 2015
Rotita R. Rotita Rep
over a year old

Hi Aye,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Generally we ship order in 1-4 working days after payment. May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.

We would like to offer a partial refund to save your loss.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service