From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
The item I received was not like the picture, it is very poor quality! Nothing like the photo wotsever! Very dissappointed, I wanted to return it to find out it is preety much impossible too! They don't provide you with an order number so it wont let u go any further on their website so no way of returning, also if u finally managed to get an order number u dont even receive a full refund only 60% back, if ur lucky! Very poor service, poor products, will not shop here again or recommend to anyone!
Customer Support is also great. They answered all my questions and concerns quickly and politely. I was satisfied with all my purchases.
My experience is similar to several on this page. I ordered two tops - both in larger sizes than I usually wear. The second top was actually two sizes larger and fit even smaller than the first. I am a petite, thin woman and I could barely fit my arm into the medium size top. Their site clearly states they except returns within 30 days. I requested to return the items and was also told to resell them on Ebay or another site and they would give me a coupon to buy other items. I politely declined three times but their response was always the same - telling me to resell them as the cost to ship back would be too expensive (though never told me what that cost would be). I am appalled at the audacity to suggest that I pawn their substandard items off on someone else. I agree with other posts that this company is a scam filled with con-artists. NOT A REPUTABLE COMPANY! DO NOT BUY FROM Rotita!
Hi Nancie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
And we would like to send a full refund after we receive it.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
You hypocrites, stop writing false positive reviews about this company who you know are defrauding people out of their hard earned money. Where is the tangible proof of your super dope experience with Rotita, we want photos and not just shots of the clothes, we would like to see these garments on your person. You are some evil little mother $#*!ers telling lies so this company can rob another unsuspecting individual based on your lies. God don't like ugly an d you shall surely get yours. PEOPLE THE CLOTHES ARNT GOOD AND THESE REVIEWS ARE BOGUS, BE WARNED. DONT LOOSE 300 USD LIKE I DID. ASK FOR PROOF, DONT PURCHASE FROM THIS SCAM STORE!
I bought a coat, a earing and a dress with them. The colour of the coat doesn't match the PIC and they said it's normal! It is not normal for me. I won't wear it. Please send postal address for return to get my refund as the package it came the writting isn't in English. Had a terrible experience with the quality of your products. The earings I bought is already loosing its colour after one use. The dress is no way knee high and not a good material. I can badly sit comfortably in it as it's so short. I'm done shopping with Rotita.
They lie about shipping for one say ships in 1 day I paid for 2-5 day shipping for an outfit I needed for Xmas and still haven't received it its been over 2 weeks I wouldn't recommend shopping again or referr to a friend
I ordered a dress for New Years way before Christmas and it came after new year even though the shipping said 2 business days!
Ordered a jumpsuit from here the material is cheap and the jumpsuit is not like the picture on the site. When delivered there is no returns options in the bag and no address to return the item would not recommend buying anything from this site.
Order came late, never received any customer help no matter how many attempts I made, when it did arrive, ( the design is cute), however material, quality, and over all look is extremely poor. It was sent from Shaghai, China,,,,,,,, I will not be returning these two shawls... because the hassle would be too over-whelming! Run... Run... Run!
Please don't trust this site's positive rating for Rotita.com. If you look closely, all of these 5-star reviews are seemingly about the same "sexy dress." They are clearly spamming SiteJabber with positive reviews of their terrible products.
I am in the process of requesting a full refund for my recent purchase, which was clearly a Chinese knockoff of the pictured product.
DO NOT BUY FROM ROTITA.COM UNDER ANY CIRCUMSTANCES.
All positive reviews on this site are spam from Rotita affiliates.
Hi Craig,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.
All reviews are written by customers, who came from various countries. We really doubt this review is written by fraud competitors. We really despise it.
Best Regards,
Rotita Customer Service
The clothes are dreadful. Customer services rarely reply. After hundreds of emails they eventually agreed to refund in full when I returned the clothes at my expense.
But I did not get a refund because Rotita claimed my parcel never arrived.
Hi Sarah,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. And we will issue a full refund.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I buy stylish woolen trapper hat for man, very good quality, good fit, warm. Delivery was very fast, from ordering to delivery is only 10 days, well packed. I would like to recommend buying from Rotita because I am very satisfied with shopping at this site.
I bought a dress for Halloween from this shop and loved it. It was affordable and soft, just a little thin. The dress was perfect and I was happy with my purchase and will buy again.
The quality was actually much better than I expected for the price, I'd read mixed reviews but decided to take a risk. The shipping takes a little while but customer service communicates well and you can track everything very easily. The shipping didn't take too long though and I got everything in a timely manner.
I was a little worried this would be tight on me, but it fits perfect! Most comfortable sweater I have ever owned! Love that you can dress it up or down!
I lived in this cardigan this fall. It's pretty neutral, so you get a lot of mileage out of it. One thing to keep in mind is that the model is probably very petite. It's not going to look as slouchy and long if you're not as little. But it's still a good buy.
I'm very excited. Cant wait to try this on. I love the way it looks in the photo! Hopefully ill be wearing it soon and uploading a photo!
This is the only that i received and really like it. It fits very well on me. I would give it five stars but the company is behind on my other items.
Dress is true to size and nice! Thought it would be a heavier material but it is still nice. Will need to wear a slip under it. Will buy one more next time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. Or tell me your e-mail address.
Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service