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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
GB
1 review
8 helpful votes
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Rubbish
January 7, 2016

Ordered from them in November still waiting for my jacket and they refuse to answer my emails stay well away from this company

Date of experience: January 7, 2016
Rotita R. Rotita Rep
over a year old

Hi Nicola,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We sent by USPS, who is not in charge of us, and it will be delivered finally.
I tracked online and found it’s arrived in UK at beginning of January.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Italy
1 review
7 helpful votes
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Total rubbish!
January 7, 2016

Bought a dress. Material was so thin you could read through it. Totally appalling standard. They will not let me return it for a refund!

Date of experience: January 7, 2016
Rotita R. Rotita Rep
over a year old

Hi Gaynor,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. The order number you mentioned is not correct.

Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Japan
1 review
8 helpful votes
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My daughter this coat
January 7, 2016

I purchased this for my daughter who attends college in a cold / snowy region. She LOVES this coat! She is 5'4", size 6-8 and the medium hits her about mid-thigh. She has received MANY compliments on this gorgeous coat.

Date of experience: January 6, 2016
Japan
1 review
7 helpful votes
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The xsmall fit me perfectly!
January 7, 2016

I ordered online and was very happy with the purchase. Nicely made coat, very warm, looks great. I'm 5'8 and rather slender. The xsmall fit me perfectly!

Date of experience: January 6, 2016
Texas
1 review
14 helpful votes
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Awful
January 6, 2016

First, it took me almost 3 weeks to receive the 2 items I ordered when I emailed them, their response was "Wait more patiently ". What kind of response is this?... secondly, I received the items finally and they were absolutely HIDEOUS!... the quality was poor not even worth $20 they were nothing like the picture. You really get what you pay for, I will NEVER order from this site again. I would have liked to known that my items were not going to be originals, someone is making these horrible items... please don't order from here!

Date of experience: January 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Kenzie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. We sent by USPS, who is not in charge of us, and it’s delivered finally.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Rhode Island
1 review
17 helpful votes
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NEVER AGAIN!
January 6, 2016

I finally received my items yesterday (1-19-16). I was extremely anxious due to the fact that my order was placed on 1/1/16 with paying an additional cost to receive my items with 6-7 days (which clearly did not take place). All to be Extremely Disappointed. SMH.

The dress is cheaply made & absolutely not the same/ fit/ look as the picture portrayed. It is made out of a Cheap shiny polyester/ spandex material. I would have been satisfied with my jumpsuit if it weren't for the fact that it is toooo small. Looks like a child's outfit. LOL. It is supposed to be pants & when I put 1 leg thru it came to my mid calf! I am only 5'2 so definitely not true to size!

I Always like to try things for myself thinking perhaps I may be a lucky one to have a desirable experience even after seeing the reviews; however, I was WRONG.

I truly believe Rotita.com is a Scam! You can honestly tell that the items were made right when the order was placed. Thread was hanging form everywhere on each item the dress did not even have a tag! That right there speaks for itself. As well, I am sure this is a big factor of why it takes so long to receive the items b/c they are being made once you place your order. There is no warehouse or an inventory for this company other the rolls of material everywhere for them to attempt to imitate the image you choose!

The clothing received is nothing like what is being displayed on the site. Not to mention poorly packaged. Looks like they are received in a sealed garbage bag. I am not too picky and willing to settle in some areas, but I am extremely disappointed.

I will NEVER order from them again, and recommend that others do NOT as well. Definitely your choice b/c I was hard head & now wish I had listened or donated my $50 to a charity versus sending it to China for Fraud/ Imitated clothing! So unfortunate b/c the pics they provide are truly fashionable/ stylish clothing. **Pictures Coming!**

Date of experience: January 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Porshia,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
We need a processing time of 1-4 working days after order placed. Your order was sent out on Jan 8th, during the period we promised.We sent by USPS, who will deliver your order in 1-2 weeks.

Our customer service will always reply in 1 working day if you have inquiry.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

California
1 review
6 helpful votes
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Great products! Quick delivery!
January 6, 2016

I love ROTITA.COM and the entire steals network. They have good products and always been quick to deliver the products that I order. The products are always in new condition. I highly recommend ROTITA.COM. Great deals! Great products! Quick delivery!

Date of experience: January 5, 2016
California
1 review
5 helpful votes
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Very highly recommended!
January 6, 2016

The ROTITA.COM website is easy to navigate and they have tons of products choices. I had a white sleeveless vintage print dress sent to me and I am very happy with the purchase. It fits me great and looks to be very well made. The material is gorgeous and I've gotten tons of compliments already. One of the best things is the amazing price I paid and everything was well packaged and shipped properly. I look forward to many future purchases, very highly recommended!

Date of experience: January 5, 2016
California
1 review
9 helpful votes
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I will definitely order here again!
January 6, 2016

My wife bought the Bodycon Dress and it is stunning. She loves it and it fit just perfectly. She has ordered a couple dresses. Their sizing to me is very consistent. They deliver it to me within 3 days. I am too much pleased with their service & the quality of the product with price. Measured YOURSELF before ordering, so the dress fit perfectly. I will definitely order here again!

Date of experience: January 5, 2016
California
1 review
15 helpful votes
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First of all, what was advertised was a beautiful light apricot dress with silver sequins. What I got was dollarstore costume quality. The package came in a black plastic bag and the dress was a hideous tan color with cold sequins that are falling off- I just opened the package five minutes ago. Horrible quality! Don't waste your money!

If you'd like to see the dress that was advertised- and what I received- email me at *******@aol.com.

Date of experience: January 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Noelani,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Arkansas
1 review
16 helpful votes
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I ordered 5 dresses I found online for Christmas presents but when I received them, they were not the actual dresses I ordered. They were a "cheap" replica that was similar but not the same and the sizes were way off. The extra large dress did not even fit my daughter who was a size medium.

The catch with these people is they are in China. They tell you they will refund you but you have to pay for the shipping. This is very expensive. With a UPS tracking number, the cost to return would have cost more than the dresses. You need a tracking number or you cannot prove that the items were returned especially to a third-world country. This is a total scam. Beware and stay away from Rotita.com.

Date of experience: January 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Monica,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Michigan
1 review
11 helpful votes
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I ORDERED A DRESS not only did IT TOOK 2 WEEKS TO SHIP. IT LOOKED NOTHING LIKE THE DRESS THEY ADVERTISED. I WAS TOLD THROUGH EMAIL TO SELL IT ONLINE TO SOMEONE AND IF I DID THAT THEY WOULD GIVE ME 20% COMPENSATION FOR A GOOD REVIEW. UMMMMM NO! THEY ARE CROOKED AND COULD CARE LESS OF CUSTOMERS. I HAVE BEEN WAITING ON MANAGEMENT TO CALL ME SINCE DECEMBER 28TH. 73 EMAILS BACK AND FOURTH TO ROTITA.COM AND NOTHING GETTING DONE. STAY CLEAR OF THIS HASSEL AND WORTHLESS COMPANY.

Date of experience: January 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Jess,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. Then we will send a full refund to you.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

California
1 review
5 helpful votes
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Very good expirience
January 5, 2016

I shopping at the website and I have very good experience. I buy stylish woolen trapper hat for man, very good quality, good fit, warm. Delivery was very fast, from ordering to delivery is only 10 days, well packed. I would like to recommended to buy from the website because I am very satisfied with shopping at this site.

Date of experience: January 5, 2016
District of Columbia
2 reviews
10 helpful votes
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Worth the Wait
January 5, 2016

I was dubious buying from the website but I decided to risk it and I'm glad I did. Everything was so cheap! I received my clothing in good time and am very pleased with my purchases. I really like that they let their reviews on the website have extra details like "true to size fit" because it helped me work out exactly which sizes to order.

Date of experience: January 5, 2016
California
1 review
6 helpful votes
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I had a slight defect with my dress but the customer service was so wonderful my problem was fixed right away. And the shipping was way sooner than expected. I am pleased with this purchase.

Date of experience: January 5, 2016
California
1 review
4 helpful votes
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I actually was a bit leary, as I've never purchased clothing from this seller, but this dress is very pretty and has a great shape. It definitely runs a size smaller than what I would expect, but isn't too snug for me to bother returning it. Definitely would recommend!

Date of experience: January 5, 2016
Utah
1 review
10 helpful votes
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Really like it and your service!
January 5, 2016

Exactly what you see in the photo, nice dress simple, perfect for fall season. Arrived on time. THANK YOU for your service and nice dress. I will be ordering more in the future from your store. THANK YOU~

Date of experience: January 5, 2016
Utah
1 review
8 helpful votes
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All them are at an affordable price.
January 5, 2016

Really great website with so many wonderful designs to choose from and all them are at an affordable price. Each and every dress is exclusive and wearing them will make you stand out. Delivery is also quick and the support from the site is really great.

Date of experience: January 5, 2016
Texas
1 review
11 helpful votes
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I understand that ordering any garment from a site that offers 80% off designer prices would be a gamble, but this was just laughable. Ill fitting, poorly sewn, cheap fabric with cheap details... they are just so bad it's funny. Reminded me of tacky flea market clothes. It was too good to be true, but I felt I had to try. Don't make the same mistake I did. Save your money for something better.

Date of experience: January 4, 2016
Rotita R. Rotita Rep
over a year old

Hi M R.
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service

Ohio
1 review
8 helpful votes
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Nightmare!
January 4, 2016

I ordered a dress for New Year's Eve. The picture had black trim along the neck, the cuffs and hem. The dress was way too small, the sleeves were quarter length and not long sleeve like the picture. It also had a large back seem down the back, which is not in the picture! Then I keep getting emails from customer service, with no phone call, no explanation, just sell the dress because it is too expensive to pay for postage to return. I am going to contact the BBB to see if I can file a report against the company!

Date of experience: January 4, 2016
Rotita R. Rotita Rep
over a year old

Hi Dee,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out. Or tell me your e-mail address.

Secondly, we have been devoting to offer good products with low price, but it maybe up to everyone’ expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive.
Besides, we are also offering a refund for your suffering or loss.

Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.

Best Regards,
Rotita Customer Service