business logo of Rotita

RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Arizona
1 review
7 helpful votes
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I ordered a dress based on the size chart on their website and it did not fit... it seemed almost two sizes too small PLUS, when I received the dress, it had the letters "XL" written in white pencil on the dress itself in 4" letters. What am I supposed to do with that? Bad form. I contacted them to send it back and they gave me the run around, offering me a 15% credit toward a future order on their site in lieu of a refund. I refused and they then tried to off 30% refund and said that was the best they could do. I still refused. They then finally said that I would have to pay the shipping costs back to them (in China?) and they would only give me 60% refund to cover their costs of the initial shipping (even though I already paid a shipping cost when I placed the order). TERRIBLE CUSTOMER SERVICE, TERRIBLE RETURN POLICY. I am out the money and I did nothing wrong except order from their website! Buyer beware!

Date of experience: February 16, 2016
New Jersey
1 review
5 helpful votes
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Terrible
February 16, 2016

1st off it took forever to come the clothes are of course small on top of that the merchandise does not look like the website pictures I wouldn't recommend them to anyone

Date of experience: February 16, 2016
Michigan
1 review
4 helpful votes
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Do NOT waste your money. They sent me a dress with blood stains! Very cheap quality! Fought to get my money back through PayPal and they refused to refund my money too! BIG SCAM! WORST ONLINE PURCHASE EVER! DONT WITH PAYPAL ALSO. THEY BACK UP THESE TERRIBLE FAKE COMPANIES!

Date of experience: February 16, 2016
New York
1 review
5 helpful votes
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Terrible
February 16, 2016

Rotita is terrible, it is a deception, not buy, they just take your money! Terrible!

Date of experience: February 16, 2016
Florida
1 review
10 helpful votes
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I didn't think to read reviews of the site before I purchased a bathing suit on the website. My payment cleared on February 4th and I was told I would receive a payment receipt email within 1 - 4 days, did not happen. Then they said it would be shipped within 1 - 5 'working' days (that's 'business' days) and I would receive an email. It is February 15th and it has been 7 'working' days since my PAYMENT cleared not since I placed my order, and I still have yet to receive any email updates. I have submitted a ticket to cancel my order for a FULL refund, with all these reviews, I'm not looking forward to the battle of getting my money back but believe me, I will. This site is terrible. STAY AWAY!

Date of experience: February 15, 2016
New York
1 review
3 helpful votes
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I ORDER A DRESS AND I RECEIVED A CHEAP QUALITY SWEATSUITS AND THE COMPANY IS GIVING ME A HARD TIME ABOUT GETTING A FULL REFUND WHEN ITS THEIR FAULT FOR SENDING THE WRONG ITEM. THE QUALITY OF THE CLOTHING IS CHEAP AND DON'T LOOK NOTHING LIKE THE PICTURES OF ITEMS BEING ADVERTISED. THIS COMPANY HAS BAD QUALITY CLOTHING DO NOT BUY UNLESS YOU LIKE CHEAP LOOKING CLOTHES

Date of experience: February 15, 2016
Pennsylvania
1 review
5 helpful votes
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This place will rock your world with disappointment. It you want to be held hostage because they took your money - this place makes it a Zen thing! If you do indulge - make it less than $20 - that way you can at least get a giggle with the next couple Starbuck purchases you were trying to save money for. You will just buy heart ache.

Date of experience: February 14, 2016
Illinois
1 review
4 helpful votes
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WOW
February 14, 2016

I'm glad I looked at the reviews first. I was wondering what the outfits was so cheap. SMH I won't be ordering from this company

Date of experience: February 14, 2016
New York
1 review
5 helpful votes
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Bs
February 12, 2016

Lies lies ScAm! Very poor quality. Couldn't have cost more then $3.00 to make. TOTALLY different Jumpsuit. They steal pics, post them and try to make a duplicate..

Date of experience: February 12, 2016
GB
1 review
5 helpful votes
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Angry
February 11, 2016

I made an other since the 3rd of January and its 11/02/16 and nothing has been done about it even though I have notified rotita, they clearly know the items are not with me yet would not refund so I asked them to keep the money since they refuse to help nor reply my emails. Worse service ever and soo unprofessional

Date of experience: February 11, 2016
Virginia
1 review
7 helpful votes
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RIP OFF
February 11, 2016

DO NOT ORDER FROM THIS COMPANY!
I ordered the Pocket Design sleeveless camouflage ankle length jumpsuit in a size large. When it came it was too small. I then ordered the Round neck striped coral maxi dress in a size XL, when the dress came it was in a size 3XL bag and the dress looked to be a size XS. I believe they just throw things in a bag and send it out, knowing that the average person will not pay the headache to return it. The company makes you pay to ship the item back to them and then charges you again to ship the corrected item back to yourself. This is too much sugar for a nickle. The clothing they advertise are on plump shapely women, but the clothing they send you appears to be waaaay smaller than what you ordered. Their sizing chart is completely wrong. And when I wrote a honest, negative, polite review about their clothing on THEIR website, they didn't approve it to be viewed. This company got me twice for my money, they won't get me again. DON'T BUY FROM THEM UNLESS YOU HAVE MONEY TO BLOW...

Date of experience: February 11, 2016
Australia
1 review
7 helpful votes
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Don't even bother
February 11, 2016

Just rubbish poorly made and nothing like the pictures

Date of experience: February 11, 2016
Michigan
1 review
6 helpful votes
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HORRIBLE
February 10, 2016

Worst online website ever! DO NOT ORDER FROM THIS WEBSITE. I ordered the quick shipping paid the extra money and when it didn't arrive within the amount of time it should have I asked for a refund. They told me it HAD NOT even shipped yet! WORST COSTUMER SERVICE EVER! I still haven't received m money back I honesty would advise everyone to not waste your time! You will get scammed

Date of experience: February 10, 2016
GB
1 review
6 helpful votes
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Scam! Do not buy
February 10, 2016

I luckily paid throu PayPal so they are investigating into this company to get my £ back. They do not come back to you when you are chasing your item
DO NOT USE ROTITA

Date of experience: February 10, 2016
North Carolina
1 review
6 helpful votes
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I order 2 dresses from. Him back in December 2015... They just arrived LAST NIGHT February 8th 2016! One dress has NO TAGS OR EVEN A LABEL INSIDE IT LOOKS LIKE IT WAS MADE IN A SWEAT SHOP! I am a large I ordered 2 sizes up 2 xlarge because I thought it would run small... THIS DRESS IS TIGHT AS HECK IT HAS 2 BE A SIZE EXTRA SMALL! It's clearly POLYESTER not what the description says. The 2nd dress is HUGE and it's a large! It is made from the same exact material as the other POLYESTER! THE DESCRIPTION says CHIFFON!
IF YOU VALUE YOUR MONEY OR QUALITY DON'T BUY FROM THIS PLACE IT IS DEFINITELY A SCAM! NONEXISTENT CUSTOMER SERVICE... NO PHONE NUMBER! THANK GOODNESS I ONLY LOST $42.00.

Date of experience: February 9, 2016
Illinois
1 review
6 helpful votes
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If I could give them a zero I would. Wish I found this site prior to ordering. They steal pictures from other sites to give you a quality picture and when you finally get your items, it looks nothing like it. It's cheap material that look like a child sewed it together in home economics class. Oh, the sizes are no where what the website says. They say it ships in 2 days, but it actually takes weeks to get. When you try to return, they give you the run around to avoid giving you your money and honoring their return policy. They will not give you a return authorization or an address to return too. They are a complete fraud with poor business practices and need to be put out of business.

Date of experience: February 9, 2016
Delaware
1 review
3 helpful votes
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I ordered a dress for $25. The dress I received was not the dress I ordered, not even close! I ordered a creme-colored dress with an open back and got a gold dress with silver straps. I also ordered a small and received a large. The quality of the dress is so miserable I can't describe it. It looks like a kid's costume. I have been arguing back and forth with the company and the best they have offered me was %15 discount on my next oder.

Date of experience: February 8, 2016
District of Columbia
1 review
3 helpful votes
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Worst place to order from. Cheap materials and different sizes from what u order clothes run extra small. Again very cheap materials. Took them 2 months before i got my order after severally trying to contact them

Date of experience: February 8, 2016
GB
1 review
10 helpful votes
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Hideous Dress
February 8, 2016

So you have a function coming up and you order a dress. However what arrived and what you ordered... Well... They are 2 different things entirely. The advertised dress was perfect - what I received - looked like the fabrics used to make a cheap fancy dress/dressing up/Halloween costume. It is awful. The colour of what I received is so far out - ok there's some differences to be expected between monitor to monitor, but not a major difference. It wasn't dispatched within the time stated, but as it is free shipping, I cant really complain. It's simply ghastly. There is no way I can wear this dress to the function I ordered it for. The 1 star is for the fact it turned up. So disappointed.

+1
Date of experience: February 8, 2016
GB
1 review
5 helpful votes
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Don't buy from them
February 8, 2016

I have ordered few items from them in Dec and I have been chasing and chasing no one can tell me when I will receive the order yet the charge my card straight away. I want my money back when I said I don't want the order they said I can't cancel it. I can return it when I received it. Horrible people

Date of experience: February 8, 2016