Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
Use pay pal to get ur money back they don't even have an actual customers services number this so call rotita website need to be shutdown.
Ordered item on Feb 5, still waiting, wrote twice and was told twice they are celebrating Chinese holiday. Do they celebrate for a whole month? And does businesses just shut down?
Just saying!
I really don't know what sizing method they use, but I'm pretty sure it's for very shirt people. I tried to contract someone to return the item but that didn't work. So I guess I'm stuck with an item I will never be able to wear. Good luck if you decide to order. Never again!
I just got my order today. It was nothing like the picture on the website. Very poor quality and the zipper was not attached properly on the jumpsuit. I should have read the reviews before ordering these items. They still have a credit for me which I will not use. I will not return the items because it took a long time for me to get them in the first place. I will not waste my time. I am so upset that I am totally done with them. I will just throw the clothing away as it's not worth giving it to anyone else. Please do not waste your money like I did.
I placed my order and just got it today. I am a 10 in U.S. sizes but I knew it was a Chinese company so I ordered an XL just to be safe. It's still tight and tge damn zipper on the jumpsuit seems to be upside down and has a huge dangling zipper silver attachment than hangs in front of your vaginal like LOOK AT ME. This was not in the pic also the bottom of the zipper doesn't close all the way so there is a peep hole. SIGH
THIS WEBSITE IS $#*!! I ordered a bathing suit online and first for all it took so long to get here. Second it did fit at all even thought I looked a the measurement chart and order according to my size. Lastly it looked nothing like the thing I order. So if you plan on shopping at this website I would strongly suggest not to. Plus the returning policy is $#*! as well
My cousin ordered a dress on this site 2 weeks ago and it never come through what a descrase of a company she best get her money back or i will get you taken to court
I ordered a dress. Paid extra to have it shipped faster. They took my money and I didnt get my dress. Two months and counting and I just want my money back at this point. Still havent gotten it. Put in ten complaints with them. No one has ever called me back. I will NEVER order from anything oversees again. If I cound vite lower than one I would. I gavem.my number and asked for a number to call them and I keep getting these automated responses to my issues. Im so upset about this. I will bad mouth them to everyone I know. Do not order from these people.
I ordered several items on February 2. According to their website a holiday was being observed in China. To make a long story short I haven't received my items. The site also said 15 percent off site wide that was a joke only 8.00 off of 200.00 worth of products. This is by far the worst online store ever. Please to anyone reading this DO NOT ORDER ANYTHING FROM THIS SITE. TOTAL SCAM. So I contacted PayPal to intervene they sent out emails to this company. On the very last hour of this company responding they gave PayPal a tracking number. LOL THE TRACKING NUMBER WAS FOR MERCHANDISE THAT WENT TO NEW ORLEANS. I LIVE IN GEORGIA. What a way to pull a Hail Mary. Again plz do not order anything from this company. YOU WONT GET YOUR MERCHANDISE. THEY MAY GET THEIR MONEY TO TAKE ANOTHER VACATION OR AN EXTENDED HOLIDAY. Also don't be fooled by the fact that every day or to start their reviews it's always positive in the beginning someone working for them or a relative is putting up positive reviews DONT BE SCAMMED PLZ
I ordered 2 sweatshirts. Paid a reasonable price for items, IF they were good quality. What I received was the worst articles of clothes imaginable. Items were garbage! I repeated submitted tkts but was never authorized for items return. Total scam. Materials used for garments (and i use term loosely)were cheap, ugly, and not as described. Never use this company!
This place is horrible I ordered something a month ago and it still hasn't arrived. There is never anyone to talk to and they never respond to the tickets you submit. No star from me! All I want is a refund. One item should never take this long.
Having placed an order with this business it soon dawned on me that I had been Scammed, they go under several different names on FB and never respond to tickets submitted requesting updates of my order status. I dont believe they have the clothes ready and available at all but are taking money and dispatching as and when they come into stock, from what I have read when people do receive goods they are shocking quality anyway.
I dont understand how they are still trading when there are so many complaints about them right across the web, I wish I had checked this first but as I didnt I just hope all my messages on their posts on FB are getting to prospective buyers.
Total disgrace on so many levels.
After waiting and chasing for two and a half months for my items, when they arrived I was very disappointed and returned most of the items due to poor quality or far too small.
I would have give a no star if I could.
However they did offer a compensation for the delay in delivery.
As many others found site through Facebook. Ordered dress and paid via PayPal. Few days later get email saying I havnt completed the order and please confirm and pay so dress can be shipped out. I checked PayPal and money had gone to them. I emailed back explaining and got a very short response saying item unpaid for confirm pls. I will continue to work on a refund, and will report to Facebook. Start well clear!
SCAAAAAAAAAM! Run and hide ZERO rating no one to talk to NO contact they just take your money and that's it. I wish I had looked at reviews before spending my money!
I did the same mistake as many others here, i found the site on facebook and the dresses seemed very nice so i bought 2 dresses... i payed extra 13 $ for fast shipping, i was supposed to get them in 3-4 working days... made the order on 5th of february and i got them on 19 th of february after sending them 3 emails and opened a case with paypal. Guess what... when i got the dresses was nothing like i expected or like in the pictures shown on the site... the quality of the materials was very bad and they were made very bad also... i have never bought something worse than this in my life... i spent 64$ for 2 hortible dresses when i could buy one from a store with this money but a good quality. Right now i asked thru paypal for a refund and i said i will send the dresses back... they answered me saying they will refund me 20$ but i can keep the dresses... $#*! no... i dont need that dresses not even for free... id rather burn them... i want my money back. Do not buy from this site!
This online store is not what you hope. It's likely Chinese in origin but using Western pictures of models. I feel that it's the old "bait and switch" because the items in the pictures are NOT CLOSE to what you receive. I ordered 5 items and 4 of the 5 came back made from inferior quality materials. The one that was a decent quality had the hanging string coming out of the armpit. From the outside!
They seem to have a decent return policy (return before 30 days) but when contacting them they beat around the bush. I started my initial return almost immediately, upon receipt of the items. They responded with, "Please consider the low price of the items. And sometimes customers have quite high expectation. We have been trying best to offer the best quality at this price. Hope you understand that." After 4 contacts from me (3 from them) they concluded with, "Sorry, we can apply the 20%compensation and you keep the item, if you want to return, you need to pay the more and it will take a long time to ship, it is not worth, right?"
They're right, it's not worth it. And I suggest to all of you that it's not worth it, either. Save your money, your time, etc.
I ordered approximately 8 items, when they arrived they were broken, terrible quality and very small.
I emailed Rotita and told them the situation they sent numerous messages to me one told me to sell the items on eBay, another said they could only refund me 50% etc... I have not heard from them since demanding a full refund.
Please do not spend your money with these fraudsters.
Thanks to your reviews Im stopping my self from shopping from this company cos Last year I had the worst experience with another company I lost lots of money do now I'm more carefull st least we should read read the reviews cos they are true experiences! And I don't believe the 5* reviews I think they are gaven from their own people to fish us! We must be very carefull!
I had ordered some dresses from rotita for my wife.
They are the worst products described as a dress that I have ever seen the quality can only be described as rags.
Do not buy anything from this company and as far as refund is concerned forget it
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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