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RotitaReviews 10,400

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
Washington
1 review
12 helpful votes
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Definitely a scam
February 28, 2016

Use pay pal to get ur money back they don't even have an actual customers services number this so call rotita website need to be shutdown.

Date of experience: February 28, 2016
Wisconsin
1 review
13 helpful votes
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Ordered item on Feb 5, still waiting, wrote twice and was told twice they are celebrating Chinese holiday. Do they celebrate for a whole month? And does businesses just shut down?
Just saying!

Date of experience: February 26, 2016
Illinois
1 review
6 helpful votes
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Just received my order
February 26, 2016

I really don't know what sizing method they use, but I'm pretty sure it's for very shirt people. I tried to contract someone to return the item but that didn't work. So I guess I'm stuck with an item I will never be able to wear. Good luck if you decide to order. Never again!

Date of experience: February 26, 2016
Texas
1 review
7 helpful votes
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Very Disappointed
February 25, 2016

I just got my order today. It was nothing like the picture on the website. Very poor quality and the zipper was not attached properly on the jumpsuit. I should have read the reviews before ordering these items. They still have a credit for me which I will not use. I will not return the items because it took a long time for me to get them in the first place. I will not waste my time. I am so upset that I am totally done with them. I will just throw the clothing away as it's not worth giving it to anyone else. Please do not waste your money like I did.

Date of experience: February 25, 2016
Florida
1 review
8 helpful votes
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Poor quality
February 25, 2016

I placed my order and just got it today. I am a 10 in U.S. sizes but I knew it was a Chinese company so I ordered an XL just to be safe. It's still tight and tge damn zipper on the jumpsuit seems to be upside down and has a huge dangling zipper silver attachment than hangs in front of your vaginal like LOOK AT ME. This was not in the pic also the bottom of the zipper doesn't close all the way so there is a peep hole. SIGH

Date of experience: February 25, 2016
Arkansas
1 review
11 helpful votes
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EVERY THING HERE IS $#*!
February 24, 2016

THIS WEBSITE IS $#*!! I ordered a bathing suit online and first for all it took so long to get here. Second it did fit at all even thought I looked a the measurement chart and order according to my size. Lastly it looked nothing like the thing I order. So if you plan on shopping at this website I would strongly suggest not to. Plus the returning policy is $#*! as well

Date of experience: February 24, 2016
GB
1 review
11 helpful votes
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Scam
February 24, 2016

My cousin ordered a dress on this site 2 weeks ago and it never come through what a descrase of a company she best get her money back or i will get you taken to court

Date of experience: February 24, 2016
Florida
2 reviews
10 helpful votes
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SAY NO TO ROTITA!
February 24, 2016

I ordered a dress. Paid extra to have it shipped faster. They took my money and I didnt get my dress. Two months and counting and I just want my money back at this point. Still havent gotten it. Put in ten complaints with them. No one has ever called me back. I will NEVER order from anything oversees again. If I cound vite lower than one I would. I gavem.my number and asked for a number to call them and I keep getting these automated responses to my issues. Im so upset about this. I will bad mouth them to everyone I know. Do not order from these people.

Date of experience: February 24, 2016
AE
1 review
10 helpful votes
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Stay Away
February 24, 2016

I ordered several items on February 2. According to their website a holiday was being observed in China. To make a long story short I haven't received my items. The site also said 15 percent off site wide that was a joke only 8.00 off of 200.00 worth of products. This is by far the worst online store ever. Please to anyone reading this DO NOT ORDER ANYTHING FROM THIS SITE. TOTAL SCAM. So I contacted PayPal to intervene they sent out emails to this company. On the very last hour of this company responding they gave PayPal a tracking number. LOL THE TRACKING NUMBER WAS FOR MERCHANDISE THAT WENT TO NEW ORLEANS. I LIVE IN GEORGIA. What a way to pull a Hail Mary. Again plz do not order anything from this company. YOU WONT GET YOUR MERCHANDISE. THEY MAY GET THEIR MONEY TO TAKE ANOTHER VACATION OR AN EXTENDED HOLIDAY. Also don't be fooled by the fact that every day or to start their reviews it's always positive in the beginning someone working for them or a relative is putting up positive reviews DONT BE SCAMMED PLZ

Date of experience: February 24, 2016
New York
1 review
4 helpful votes
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I ordered 2 sweatshirts. Paid a reasonable price for items, IF they were good quality. What I received was the worst articles of clothes imaginable. Items were garbage! I repeated submitted tkts but was never authorized for items return. Total scam. Materials used for garments (and i use term loosely)were cheap, ugly, and not as described. Never use this company!

Date of experience: February 23, 2016
Minnesota
1 review
4 helpful votes
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This place is horrible I ordered something a month ago and it still hasn't arrived. There is never anyone to talk to and they never respond to the tickets you submit. No star from me! All I want is a refund. One item should never take this long.

Date of experience: February 23, 2016
GB
1 review
19 helpful votes
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Having placed an order with this business it soon dawned on me that I had been Scammed, they go under several different names on FB and never respond to tickets submitted requesting updates of my order status. I dont believe they have the clothes ready and available at all but are taking money and dispatching as and when they come into stock, from what I have read when people do receive goods they are shocking quality anyway.
I dont understand how they are still trading when there are so many complaints about them right across the web, I wish I had checked this first but as I didnt I just hope all my messages on their posts on FB are getting to prospective buyers.
Total disgrace on so many levels.

Date of experience: February 23, 2016
GB
1 review
12 helpful votes
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After waiting and chasing for two and a half months for my items, when they arrived I was very disappointed and returned most of the items due to poor quality or far too small.

I would have give a no star if I could.

However they did offer a compensation for the delay in delivery.

Date of experience: February 23, 2016
GB
1 review
10 helpful votes
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As many others found site through Facebook. Ordered dress and paid via PayPal. Few days later get email saying I havnt completed the order and please confirm and pay so dress can be shipped out. I checked PayPal and money had gone to them. I emailed back explaining and got a very short response saying item unpaid for confirm pls. I will continue to work on a refund, and will report to Facebook. Start well clear!

Date of experience: February 23, 2016
Texas
1 review
8 helpful votes
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SCAM!
February 22, 2016

SCAAAAAAAAAM! Run and hide ZERO rating no one to talk to NO contact they just take your money and that's it. I wish I had looked at reviews before spending my money!

Date of experience: February 22, 2016
Italy
1 review
13 helpful votes
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I did the same mistake as many others here, i found the site on facebook and the dresses seemed very nice so i bought 2 dresses... i payed extra 13 $ for fast shipping, i was supposed to get them in 3-4 working days... made the order on 5th of february and i got them on 19 th of february after sending them 3 emails and opened a case with paypal. Guess what... when i got the dresses was nothing like i expected or like in the pictures shown on the site... the quality of the materials was very bad and they were made very bad also... i have never bought something worse than this in my life... i spent 64$ for 2 hortible dresses when i could buy one from a store with this money but a good quality. Right now i asked thru paypal for a refund and i said i will send the dresses back... they answered me saying they will refund me 20$ but i can keep the dresses... $#*! no... i dont need that dresses not even for free... id rather burn them... i want my money back. Do not buy from this site!

Date of experience: February 22, 2016
Texas
2 reviews
8 helpful votes
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DO NOT ORDER FROM ROTITA!
February 22, 2016

This online store is not what you hope. It's likely Chinese in origin but using Western pictures of models. I feel that it's the old "bait and switch" because the items in the pictures are NOT CLOSE to what you receive. I ordered 5 items and 4 of the 5 came back made from inferior quality materials. The one that was a decent quality had the hanging string coming out of the armpit. From the outside!

They seem to have a decent return policy (return before 30 days) but when contacting them they beat around the bush. I started my initial return almost immediately, upon receipt of the items. They responded with, "Please consider the low price of the items. And sometimes customers have quite high expectation. We have been trying best to offer the best quality at this price. Hope you understand that." After 4 contacts from me (3 from them) they concluded with, "Sorry, we can apply the 20%compensation and you keep the item, if you want to return, you need to pay the more and it will take a long time to ship, it is not worth, right?"

They're right, it's not worth it. And I suggest to all of you that it's not worth it, either. Save your money, your time, etc.

Date of experience: February 22, 2016
GB
1 review
6 helpful votes
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Do not buy!
February 22, 2016

I ordered approximately 8 items, when they arrived they were broken, terrible quality and very small.
I emailed Rotita and told them the situation they sent numerous messages to me one told me to sell the items on eBay, another said they could only refund me 50% etc... I have not heard from them since demanding a full refund.
Please do not spend your money with these fraudsters.

Date of experience: February 22, 2016
GB
2 reviews
16 helpful votes
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Thanks to your reviews Im stopping my self from shopping from this company cos Last year I had the worst experience with another company I lost lots of money do now I'm more carefull st least we should read read the reviews cos they are true experiences! And I don't believe the 5* reviews I think they are gaven from their own people to fish us! We must be very carefull!

Date of experience: February 21, 2016
GB
1 review
8 helpful votes
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I had ordered some dresses from rotita for my wife.
They are the worst products described as a dress that I have ever seen the quality can only be described as rags.
Do not buy anything from this company and as far as refund is concerned forget it

Date of experience: February 21, 2016