From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
DO NOT BUY from this company.
The send you faulty items, run you round in circles with emails asking the same question. I have ended up losing money for a dress that is of no use to anyone. PLEASE DO NOT WASTE YOUR MONEY BUYING FROM THEM.
I recently ordered from Rotita and as I was waiting for my items to arrive, I started looking at reviews on the Internet. They were terrible (packages taking over a month to arrive and the poor quality of the clothing). I've since received my clothing, it only took 5 days (I paid for express shipping) and the clothing is TERRIBLE. It looks nothing like what I ordered online, and it is ill fitting. I even ordered larger sizes than I normally wear and it still is made for Oompa Loompas.
Save your time and money and DO NOT order from this site.
Hi Lisa,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
I think they filter the reviews that appear on their website, i just regret not reading all of these reviews. Do not go through the pain i went through please, so i will recommend you do not shop from Rotita.com. Worst Company ever!
Hi Ibanda,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
The clothes are absolute trash. And if you try to return anything customer service fights you for a month. When you pay shipping to return it basically eats up your whole refund.
Hi Abby,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Horrible experience with customer service and the pictures online are Fake the close are very badly made; ( I wanted to return clothes and they suggested I give them to charity I told I wouldn't give those clothes to anyone that is how bad they are made.
Hi Elizabeth,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
The dress fits but the top straps are cut very close to the neck. The dress is very comfortable so I'll keep it and wear a shrug top over it. Also, it is not a maxi but I like the length. I would not buy it if it was not on sale
Great jacket. Very warm. I am 5'3", 112 pounds, broad shoulders. The small fit my shoulders but was a little loose everywhere else. I am not sure if I would have liked the xs better. But I definitely have room for layers with the small and it still looks good.
This jacket is great quality. My daughter loves it and wants to wear it everyday, even when it's too warm, because it's so comfy.
I ordered from here at the beginning of February. I didn't receive my package until March 7th and the product was of the poorest quality possible. Save your time and money this place is a scam.
Hi Shaka,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
I ordered a blazer 2/21/16 and here it is 3/7 and still nothing
Hi angela,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I ordered a dress and never received it! Had to call my bank and open a case. This company is fake and bogus! Do not order from them. I'm surprised no one has shut them down! No, it wasn't pricey, it's the principle!
Hi Kim,
Your order was sent out already; please have a look at the shipment notice by e-mail. Or log in on our website and you will find order status and shipping information in user account.
I ordered my stuff since 2/25/16 & did not receive nothing from them after 12 days. I have been trying to contact them for days and I am getting no where with them. Please be advice to always read reviews of these so call sellers' websites before purchasing. I contacted PayPal and the rep said they have no idea of how to reach this company. Please be aware not to purchase from websites that use Paypal account for their transaction.
Hi Remy,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
Yes its been a month that i ordered my $#*!. An i have not yet got my stuff. Am $#*!ing $#*!ing pissed right now. Am going to sue this $#*!ibg company if i don't get my stuff. I work toooo tooo $#*!ing hard for this $#*! to happen. Your going the $#*! down. Andrea Robbins said so.
Hi Andrea,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out until today. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
This company is a complete scam! Debited my account the wrong price compared to invoice. Ordered dress 04/02 and still no sign of it being shipped! Shocking contact process- you have to submit a ticket which I have done twice now. They either don't reply or when they do they say they will ship it 'soon'. I have no hope in ever receiving this dress or my money back. Do not buy from them!
Hi Rachel,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
This company is a scam they took a different amount of money out of my account than the purchase I ordered and then recharged my card for money
Hi Kim,
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
We will not overcharge, it's not allowed, but the price of our products changes due to discount.
Very disappointing experience. I was warned that my clothes would not look exactly like what was pictured. The material was cheap and strings were hanging out of the outfit. I was almost in tears and not to mention how long I had to wait for the merchandise. This is a rip off and I will not be buying anything from this fraud shop along with other advertisment such as these... HORRIBLE.
Hi Tia,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I have never given a company a bad review, but this is just ridiculous!
It has been over a month since my order and the item has still not shipped. I reached out to the seller 4 times and each time they say it will ship within 1-4 business days. BUYER BEWARE!
Hi Laura,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
This company is horrible I place an order with this company and has not received my order they immediately debt my account and gave my this boggas $#*! tracking number which don't give enough information about where your order is and also when I tried calling them I only went to a voice mail this fake company need to be stop.
Hi Christine,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out until today. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
I saw an ADORABLE dress on their website and was cracking up when I opened the package... It seriously looks like I got it out of a gumball machine. It is NOT the same material... it is so stupid and cheap looking. They will not return it because it is not damaged. You are going to think this next part is a joke, but I swear, they said the reason it looks cheaper than in the picture is because that's how they keep the cost down! This website is a JOKE do not waste your money... looks like a cheap holloween costume
Hi lauri,
Sorry to hear that you are not satisfied with our products. You are free to return them if you wish. Please visit our website; we have customer service help you with this. http://www.rotita.com/ticket-support.html
Is there anyway that all of us as consumers/victims of this company can file a lawsuit against rotita... something has to be done... something is going to be done.
Hi Angela,
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi tracey,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,