From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
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Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
Items arrived after 4 weeks however very poor quality. Have sent over 20 messages and no reply. DO NOT ORDER FROM THEM. They take your money. Will be contacting bank to get money back.
I ordered from them THREE weeks ago. When I placed the order it said 24 hour shipping. I gave it a few days, still nothing. I went back to the website for a customer service number to find that they don't have one! Me and the "administrator" has literally been going back and forth for a week now because they won't refund me. If I don't receive my money by Monday I'm reporting them!
Hi Jaylin,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
I agree with the same thing that Belle put. No item received, no answer on phone, no response email. How do I get my money back!
Hi nessa,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Avoid the seller! The customer service is horrible. I've ordered item from them in the middle of January which I still haven't received, when I've contacted customer service they were asking me to wait and they've refused refund my money. I was lucky to pay through PayPal which had to get the refund for me. I've been batling with Rotita for nearly 3 months until my money were refunded thanks to PayPal and the item still didn't arrived. Avoid the seller!
Hi Justyna,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
If you ask us to cancel the order, we have cancelled the order, not ship the order.
I ordered two dresses from this website. Typically, a company will notify you of shipping within a few days. I didn't get that email from Rotita for a week. Then, three days ago, I was told the dresses shipped... but the tracking number Rotita gave me is worthless. My shipment is "not found." This was my first and LAST time ordering through Rotita.
Hi Kristi,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
There is tracking info after order was just sent out, please understand and your support is appreciated.
I ordered a dress in freaking jan, it is now March! They claimed they would look into it or give me a refund! Nothing yet!
Hi Ashley,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Ordered next day shipping never received my purchase. Really wish I would have looked at the reviews first!
Hi Alexa,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
I ordered February 10th I just revived my tracking number March 6 this site is horrible I will never order nothing else from them then I contacted them and no response I really believe they are scamming lot of people need to report the website for anyone looking to buy anything off this site so not shop with lovely wholesale they have the same exact clothing as rotita
Hi Quintrella,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Hope you understand
My first order went fine, delivered immediately, all items were as ordered. So, recently I DECIDED TO MAKE a second order! All kinds of problems. Still do NOT have my order and cannot track it? Who knows why? CAN'T GET A COMPANY REP TO CHAT! AND somehow PAYPAL GOT IN THE MIDDLE OF MY ORDER EVEN THOUGH I CLICKED ON PAY BY CREDIT CARD! WILL NEVER ORDER FROM ROTITA AGAIN. AND I HATE PAYPAL!
Hi Evelyn,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out until today. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
I ordered a dress almost 3 weeks ago they took my payment and Im still waiting for it. They have a janky ticket system set up for communicating with them and no one seemed to help or refund my money. I CAN'T FIND A NUMBER TO CONTACT THEM DIRECTLY. I WILL NEVER ORDER FROM THEM AGAIN!
Hi Shamek, a
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
I ordered two swimsuits on the 05/02/2016 money taken from my account the same day. Cancelled before I received the goods shipped as was not prepared to wait have been communicating by email over 10 times for them to refund my account. To date I still don't have the goods or the refund!
Hi Bridget,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
My mother and I live in different cities and both of us ordered swimsuits on 2/24/2016. We paid for our delivery to arrive in 5-7 business days. Its 3/9/2016 and we still dont have our items and their customer service system is full of CRAP no HELP...
Hi Bridgett,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
DO NOT BUY FROM THIS COMPANY. They absolutely do not send your orders and do not answer call after they have your money!
THE WORST! 1
Hi Felicia,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Do not bother buying from this company. I still cant believe it they are running their business.
I order my dress since 12. 12. 15 i did not receive anything. And when I emailed them, they were so rude and telling me to track the order myself with our local post office. After arguing with them for 2 months, they decided to refund my money but they did not want to refund my full payment, plus i have paid extra for the secure postage. All i got back was £8 which is less then a half of the payment i got.
Plus i realised i as i was following them on facebook, each time i write a comment on their page to let other people know who they realy are, they kept deleting my comments, guess they did not want people to see how bad they are.
DO NOT ORDER FROM THEM, THEY WILL STEAL YOUR MONEY!
Hi mo,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out until today. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
Ordered Feb. 28th and they took my money five minutes later so why is it that its March 8th and they haven't even shipped the thing
Hi Nora,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
They are stealing pics from other clothing sites, to steal your money. Look at the pics over 90% of the posted pics the model face isn't shown. Why? This company is located in China, when they do ship orders the consumer complains about how cheap the material is, the bad stitching and most wait for months to receive the order. It's like they try and sew the item/ items you ordered. Don't fall for these cute, cheaply priced clothes, that they advertise. It's just a way for them to steal your money. Once you place a order, they receive your funds, then they don't even ship your order. You email them and they respond with poorly, very poorly broken English, with excuses to why your order was not shipped. They told me, that the factory worker has to product the orders day and night, can I please be patient. I think once you pay extra $$ for delivery, why wait two months for my order.
Hi Carolyn,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
I ordered a bathing suit on 2/21/16 and it is 3/10 never have received it! Do not buy anything from here! NOTHING!
Hi Allison,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Do not buy I ordered never arrives chased it up still nothing that God I paid with pay pal! Going through them!
Hi Ruth,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I ordered a dress for my sixth form leavers prom over a month ago! Being a student money is tight as it is, now I have to fork out for another dress! Never going to order form this sight again and I would love to find away to get my money back!
Hi Steph,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Robert,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.