From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
I ordered a maxi dress and the material $#*!en sucked! I will never purchase anything from this website again I guess it's true you get what you pay for -_-
Worst company ever. Ordered a bathing suit early February and still do not have it. I tried to file a complaint but at the time all you could do was email and even though I copied and pasted my order number it could not be found. I'm furious and and I am contacting the attorney general.
Hi Tracie,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Someone informed me that rotita has young asian girls between the ages of 8 years old and up sewing these items against their will. No wonder were seeing the poor quality of these items. This sight should be investigated.
Hi Kelly,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Placed my order for 3 dresses on 2/16, and I STILL haven't received my items, and it's now 3/19. I can't get anyone on customer service, so I placed TWO emails, and it took a week for reply! Long story short, I still don't have my stuff! DO NOT USE THIS COMPANY, I REPEAT, DO NOT PURCHASE FROM THIS COMPANY!
Hi Stephanie,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
I ordered a dress from Rotita and I received it as well as it looked just like the picture. Also I was afraid their clothes ran small they dont, they are the actual size you order.
I order a pants suit on the website at the time of ordering they said it was supposed to arrived in 3-5 business days instead it took 5 weeks and 3 days, then on top of all that the out fit looks nothing like what i order there material is cheap... i would never order from them again. And i hope someone is reading this and learn from my mistakes
Hi Kay,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I placed my 1st order and was afraid I wouldn't received it after reading all the negative reviews. After about a week and a half, I received my 1st package. Since then, I've placed several orders and have been receiving them in less than 2 weeks. My outfits fit perfect & my hubby loves them all!#SEXYCLUBDRESSES!
I ordered something from them over a 100 dollars worth of clothing been submitting tickets over and over asking for a refund no one has yet to respond I've learned my lesson never will I buy something from a new place over a hundred dollars online it has yet to be shipped out, they are a fraud they don't even respond to you.
Hi Canisha,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
I have never experienced such awful consumer experience as I have with this website. I had an inclin it might be too good to be true when reading their numerous 'fake' reviews listed next to their items on their website. I purchased clothing that looked nothing like the ones on their pictures. One was clearly worn with grime marks on the collar, and the other was such poor quality made with cheap material. I was so disheartened and felt their is no way I can even give these as gifts to anyone. I tried to get in contact with customer service, and guess what, my order number is not even recognised even though i cut and pasted it! I will be demanding a full refund from Paypal as apparently reading some of the reviews here, Rotita will do anything to get you to close a dispute and offer you partial refund but actually don't pay out claiming the returned goods have gone 'missing'.
Never again will I be shopping with this company!
Hi Techno,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Not happy order something from their company and did not receive tracking number for merchandise and no refund back have call numerous times and no answer this is not good business
Hi Cheryl,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Will NEVER order from this site again. I ordered a jumpsuit from them with expedited shipping and still have not received it. Apparently it is still PROCESSING and they asked me for more $ too! WORST COMPANY EVER! Pay pal is getting me a refund!
Hi Corie,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Expedited shipping is as fast as 3 days delivery after shipment.
! ROTITA! Do not buy anything from this website worst customer service experience ever here's proof. Will not ever shop with them again
Hi Cheryl,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Firstly i had to wait nearly three goddamn weeks for the product THEN when it miraculously appears it has nothing to do with what it showed on the picture or the description of it. I ordered an S sized pair of BLACK pants and i get it in white AND they are massive! The material is $#*! and it just doesn't fit in the body! Thanks a $#*!ing lot, $#*!iest thing ive bought!
Hi Andreia,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. So I suppose you choose flat rate shipping.
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I was surprised to see how beautiful this dress is. IT IS EXACTLY LIKE THE PICTURE AND THE FABRIC IS VERY SOFT. THIS IS A GREAT DRESS AND IT IS WORTH THE PRICE. Excellent communication, nice dress, the fabric is good but it appears on the image
I am a true American Medium size 8 on top and bottom. I ordered this in an x-large. It's tight on the arms but that helps make the fit cuter. There isn't stretch to it which is why I played it safe and took the largest size. It's thin and light weight but not see through. I love the overall look and can't wait to debut it. It shipped quick too.
This website has beautiful clothing at great prices! Excellent customer service and satisfaction at heart! Wonderful experience and will definitely buy again!
I got my wig fast. It was synthetic and cute for the price. Inexpensive. My only complaint was the packaging but not sure if that was the delivery or this website so I won't blame.
Ordered coat in September still hasn't arrived in March 6 months later. I got a message from some stranger saying that it was sent to them by mistake but they never forwarded it on. I have complained to the company who say they are going to check with their deliveries and have been doing this weekly for 6 months! I have explained all but still no refund or coat from this joke of a business. Really unhelpful.
Do not order from here. Takes ages and still you don't get what you pay for. Absolute joke!
Hi Kate,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
DONT USE THEM. I ordered a jacket which arrived 3 weeks later. It had a rip on the inside and the sleeve was sewn together so you couldn't get your arm through. I have asked for a full refund but it is looking very unlikely I will get this. Stay clear of this website, it will save you a lot of stress and hassle.
Hi lucy,
Sorry to hear that you are not satisfied with our products. You are free to return them if you wish. Please visit our website; we have customer service help you with this. http://www.rotita.com/ticket-support.html
They says it 24hours To Ship Out & 2-5 Days To Make It... I Don't Even Have A Tracking Number... Please Close This Website Its Not Perfessional
Hi
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?