From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
I ordered in early Jan and I didn't get my refund or my items. My order never shipped and they told me they would have to deduct 20% from my refund for a restock fee but the items never went out. I have at least 40 emails requesting a full refund and still nothing. Now I am out of money and clothes. Please don't even look at the website, it's not even worth it
I WILL NEVER ORDER FROM THEM AGAIN.! THEY WILL PUT YOU THROUGH AN EMAIL CHASE WHERE YOU HAVE TO TAKE PICS OF THE CLOTHES YOU WANT TO RETURN ONLY FOR THEM TO SAY NO BECAUSE THE CLOTHES ARE INEXPENSIVE.
AND FROM THE REVIEWS ON THE SITE THAT MANY PEOPLE DID NOT RECEIVE THERE ORDER, I'M SURE AN EXCHANGE IS NOT AN OPTION EITHER.
I GUESS I WAS ONE OF THE LUCKY ONES TO RECEIVE IT, BUT THEY WILL NOT ALLOW YOU TO RETURN. CUSTOMER SERVICE IS HORRIBLE TOO. YOU WILL BE LUCKY IF YOU GET 2 SENTENCES OUT OF THEM!
Hi Mor,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
So I ordered from this site paid for express delivery and may I add my item has never arrived I've sent them 4 tickets now and had no reply's so basically they've taken my money and never given me the goods I will be taking this further customer service with these are non existent DO NOT BUY FROM THESE PEOLPE YOU HAVE BEEN WARNED
Hi LISA,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Rotita company people, stop cheating, you will pay for what you are doing to people. Stop selling rubbish.
I bought a total of $140 worth of clothes back in January 2016 and still have not recieved my items. Tried to cancel the order and they have not refunded my money. Only communication through email. I will never again go through this company. Their customer service is ridiculous... they should be reported. If I knew how I most definitely would and sue them for my money they practically stole since I never even revived what I paid for
Hi Ashley,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I WILL NEVER ORDER FROM THEM AGAIN. BEWARE! THEY ARE A RIP OFF. They should be sued for scamming people for their money.
Hi Cheryl,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
I have never had a problem with any other site. Please I'm asking you, don't buy from them. I bought some items and they look NOTHING like what I ordered. If I could give a zero, I would.
Hi Trudyann,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
WORST ONLINE COMPANY EVER!
I ordered several things from them and it took forever to receive them. When I finally got them either they were way too smaill or too large and some had a defect. Customer service was horrible, hey told me that I wasn't allowed to return the items and to keep them because I didn't pay a lot for them. I shipped them back in September 2015 after several ugly emails and still haven't received my $116.30 refund. DO NOT ORDER FROM THESE PEOPLE!
Hi Tisha,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I ordered a jumpsuit on 03/02/2016; still haven't received my order. Been trying to email and tracking no answer yet. Worst company I have ever came across. Do not order from this company. A rip off!
Hi Gwendolyn,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I ordered the pink jumpsuit and a pink skater dress. Delivery took longer and they messaged me after I complained to say it was because of sale items at high demand
Finally arrived and the quality of the material was poor not the same as photos and the zip of the dress broke
Don't even consider spending your money buy locally.
Hi Amy,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I ordered a dress online from Rotita a few weeks ago before reading reviews. I should have known something was wrong when they used a picture of a $200 dress and priced it at $25. I never received anything from the website until I opened a dispute with paypal. They asked me to close the dispute and they would send my dress. When you close a dispute with paypal, you cannot reopen it against the company for the same purchase or escalate it to a claim. I told them I would not close the dispute until I received a tracking number and shipping confirmation. I got nothing back. Needless to say. I have escalated my dispute to a claim and will be getting my money back. DO NOT BUY FROM ROTITA UNLESS YOU LIKE HAVING YOUR MONEY TAKEN BY A CHEAP CHINESE WEBSITE.
Hi Jane,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
So if you opened the dispute, we may ship the order as we always do, or send a refund and cancel the order.
I am still waiting on my order from Feb 26 2016, can someone tell me something bout my order, I jus received my expedited order that I paid for expedition but it took standard time!
Order #WW**************
Hi cecilia,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
And you choose standard shipping, it usually takes 1-2 weeks.
This company is horrible. I paid for expedited shipping. Ordered a skirt March 3rd. It's still not here. I will never order from them again
Hi Pora,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
It's been 5 weeks still no package, my tracking numerous is an error code. Scammed this is disgusting they won't offer a refund either. Rather disappointed
Hi Cyprys,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
And there is no track info after order just sent out. Please no worry and wait for delivery.
Please do not order from this company, there website is fake, l ordered things from them and they never posted them. I had ordered the goods and paid in full with expedited shipping. L contacted numerous times for over two months and they gave me silly excuses all the time, up until l decided to open a dispute with PayPal. Order at your own risk, as they can sometimes refuse with the refund. So disappointed and please pass it on to your friends at relatives
Hi Sakhile,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I have ordered from Rotita a few times now, and every order I have made has been a great success. There clothes and accessories range from so many different locations from around the world, which is great! Because I'm from England, and I haven't even seen half the designs in retail shops in the street let alone any other website that I have come across, so that's why I'm a massive fan of Rotita and why I will always look there first when needing to buy specific, unique clothing or accessories, I love the fact they have a 24 hour customer support to help with individual needs, I remember when I made my first purchase, I wasn't too sure on what size I wanted as the items are from different countries. I received immediate support and within minutes I was given the correct size for my fitting as I'm from England, and now every time I purchase from the website, I know my exact size when ordering because of the support given to me and care. The amazing thing about Rotita also, is the fact that most of there items are so unique and high quality, yet they are cheap in price.
** WARNING** DO NOT buy from these people. You order something which takes weeks, and weeks, they charge you more than what's advertised ( ie 20% discount which never happened) did not get refunded the difference after numerous emails, your item arrives completely different to what you ordered!. Should report to trading standards. I want a FULL refund on what I ordered.! Will NEVER use this site again. Will be contacting PAYPAL for a FULL refund. Don't forget we as consumers have our rights. *PLEASE NOTE** I Only liked this page to write a comment. I want a full refund Rotita...
Hi Sis,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Bought a swimsuit from Rotita and the material smells awful, a really potent chemical smell. The sizes are way off even though I ordered L and am a size 10 in normal clothes it was much too small. The halter neck attaches in the middle of the bra cup which looks ridiculous. Don't waste your money.
Hi Emma,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I was offered a $50 coupon to register to the website. I was led on by the website to enter my email address several times, then they said this email is already taken and just when I wanted to make a complaint the website denied me access. I believe it was a scam, I never would by anything from them. Order through Sammydress is your best bet.
Hi Latoya,
Rotita is a legal website, If you have any problem we have customer service help you with this. http://www.rotita.com/ticket-support.html
This company is the worse I placed my order the beginning of Feb finally received half of the order this past Thursday been waiting over a month, and still haven't received the other half but the way the material look, I don't even want it... Put the items I did receive in the floor of my closet I'll use them for Halloween! They should be banned from selling anything...
Hi Erica,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?