From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
I ordered a bathing this morning with expedite shipping to have in 5 days after confirmed they tell me give them 4 days to ship. No number to call within ten minutes I put in ticket to cancel my order and theyou responded pretty fast saying it was to late order as been sent already, the tracking number says not found and have submitted additional I no telling them there is no way it has been sent and tracking number says not found abs status still sas processing and have recieved nothing back. You cant call them
There is no number to contact them. I ordered my things with express delivery and the only status I hot was that it's pending payment it's going on ten days since it was taken from my acct. I've sent emails and support tickets haven't received a response yet. I'm calling my cc company so they can get my money back.
Hi Adrine,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I guess you have received it by now, we replied to tickets in 1-2 working days after you submitted.
I placed order on 03/07/16 2 weeks went by and I never received shipping confirmation. I emailed customer service several times and kept being told it would take 1 -4 business days. Finally I asked for a refund and got no response. 2 days later I finally got shipping confirmation even though I had asked to cancel my order. 20 days later I finally receive my package and it's the wrong size! Of course can't get any kind of return info... this whole experience has been a complete nightmare
Hi TyAnna,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
I guess you have received the order by now
My order took 27 days to receive. Ordered XL and they fit like a M. They come from China. Did not know that when I ordered. Have sent 3 messages for return shipping info and have not heard from them. From the Web info it looks like they will only refund 60% of price, the rest is for return shipping SCAM. Their sizing is way off and now I have to pay for it! Do your self a favor and do not order!
Hi Brenda,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Regards,
Ordered My dress at the beginning of March the money has been taken from my bank account it's now 26th and I haven't received anything
Hi Paige,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Which shipping method did you choose?
Never received correspondence or order never ordering from here again. Fake clothes delayed shipping and response
Hi Trenise,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
When I go my dress it look like someone quickly put it together it looks nothing like what's on the website the threading was loose and the material was very cheap SCAM! Don't be fooled.
Hi Sabrina,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I will never order from this site again. They offer faster shipping then it still takes a month to get to you so that's a scam. Then when I asked for a tracking number they gave me the wrong one so I still couldn't track my package only one item looked as it did online this site is a complete joke I will never order from it again
Hi Candice,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
I ordered in December. Its almost April. They will not refund my money. They send me messages giving me the run around. Don't trust them.
They responded to this review and said they would resolve it. NOT DONE! LIARS! THIEVES! STAY AWAY!
Hi Joe,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
Usually more of a size 2 rather than a 4 but previous reviews said it ran small, so the 4 is perfect. Pleased with my purchase, color and quality is as expected.
I work on TV, so I am always looking for good quality dresses at an affordable price. This is definitely in my top ten now! The material is a nice thickness for fall/winter but could be worn in any seasons. I got the blue, red, pink and purple and all of the colors are true to the picture.
This is a great buy & a well made dress! It's perfect to wear to work or to happy hour or whatever the occasion! The fabric is thick with a nice stretch to it (not see thru at all) a perfect respectable length that's appropriate for work! It even has an adjustable zipper in the front if u want to add some pizzaz & sexy to it! The zipper pockets in the front are faux pockets - I can't wait to wear this dress. I would highly recommend this dress! It also fits to size it runs exact! My measurements are 34d/29waist/38hips & I ordered a US8 which fits me like a glove!
It's a beautiful dress, but the top is a little see through. You will need a camisole. I think this would be lovely for someone with a small chest and very narrow hips
Dress is navy blue in background and was sent with a black rope type belt that cannot be used as it obviously does not match. Havent worn or washed it yet. Good fit overall... good length.
The fit on this is great. I'm petite (5'1) and it's just about floor length for me. Would get 5 stars, except the bodice is unlined but the skirt is, and the ties are fraying slightly
I love this coat. I live in Chicago and bought it this winter and it was perfect for the bitter cold months of January and February. I didn't even need a scarf since it zips all the way up to my face! My only complaint is that the zipper gets caught in the fabrics at the waist since it has a cinched waist but if you're more careful than I am, then you shouldn't have a problem!
I placed an order on Feb 10,2016. To this date March 25,2016 I have not received my order. I don't plan on ordering from this company ever again. My bank is doing a investigation.
Hi Rosie,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
The order I place I did not receive it until a month and a half later. I kept emailing them in reference to my order and they would give me BS excuses. I got fed up and I asked for my refund and they said they will only give me 40% refund, which is ridiculous. When the order finally arrived, 3/4 of the clothes did not fit me at all. I would never order from ROTITA again. Lesson learned for me is to check site reviews.
Hi Suzenne,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
It's been over a month still have not received order.
Hi Ericka,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I've never experienced such horrendous customer service. The products are falsely advertised - photos are taken from seemingly other retailers and used as their own meanwhile the product that I received looks nothing like in the photos! Terrible quality. I cannot even resell it if I tried to. They ignore my emails for over 2 months now. One email they responded to telling me that if I return the product it will cost me a lot for shipping and they advised that I just sell it online. Ummmmm excuse me, what?! Then they said they would refund me some small percentage of my total (I spent $200 on their $#*! product) without me having to return the items but every time I follow up they ignore everything I say and respond with "have you return the order?" THIS IS SO FRUSTRATING. Someone should sue this scam company.
Hi Yuliana,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
I guess you have received it by now.