From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
I've finally managed to get hold of the returns address for Rotita after weeks of back and forth to customer services (who take on average 2-3 days to reply to a ticket) and a dispute logged with Paypal. If you send the item back they will then give you 60% of the cost as they take 40% for admin and shipment. You ALSO have to pay to return the item. It's mega painful so unless you really really want the outfit and are sure it's going to fit don't buy!
They got pictures on there site, which when you receive them they look nothing like description and also it take a month+ just to receive the item i wish i can rate this store a zero star, DONT ORDER FROM THEM THEY ARE FALSE ADVERTISING
Hi Sha,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
I paid to have my outifit delivered quicker (3-5days) it wasn't shipped until 6 days later, and arriving 9 days later by which point my occasion had been and gone. When it finally arrived the size was so small, i couldn't fit my leg in it
Hi Rachel,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
My wife used PayPal to pay for an order, but failed to provide the correct shipping address (on *******@PayPal). So shipping was held up. Rotita sent us email asking to confirm a new shipping address. Each of us provided at least 5 tickets informing them of the change of address, but they kept sending the same email. We even tried to call their customer service numerous times and no answer. Some 3 weeks later, I elevated to a complain at PayPal, then Rotita responded that they were awaiting a item prior to shipping. Wait! First it was an incorrect address, now it's a missing item. Then 1 week later, they provided a tracking number, but in 3 days now, it hasn't left China... Umm, what's up with that... Believe, this company has the worst business attitude I've ever dealt with and WILL NEVER DO BUSINESS WITH THEM AGAIN! I may as well write this off as a lost because the items will probably not come. I don't think it take 3-days to leave China. If I had known the location of this company, I never would have initiated the order.
Hi Robert,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I ordered an outfit from this site over a month ago. I was changed but never received my purchase. Tried calling them on several occasions, no answer. Left messages but no reply. I called my bank and luckily they refund my money and my bank is disputing this matter. What kind of business don't answer the phone. I will never order from them again, and I posted it on FB for no else can get screwed. Every time I see it on FB I will comment on it and let people know how I got screwed.
Hi Leenett,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I received 3 out of 4 outfits that they sent. I have been trying to contact them since 3/10/16. And the last ticket that I put in they rejected it. Now, they charged me for a outfit that I didnt even get. And they forgot about my order which I was going to wear on my birthday. They didnt even apologize AND you can never get in touch with anyone.
Hi Tiffany,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I wrote a review saying how terrible this company is and impossible to return. They responded on my review saying they would give me a 100% refund once I returned the items. Well that is a LIE. I am still trying to get an address to return and it has been over 4 months and when I asked them about the 100% refund they said they would not do that, they will only give me 60% refund once I return the items. So they are not telling the truth and refuse to give me a return address. They continue to send an email saying please confirm, then I confirm and they send another comment plus please
Confirm. Absolutely ridiculous, please do not buy from here!
Hi Jamie,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Bought for my wife and it is awesome looking and fitting. Very reasonable price and gorgeous. I loved it and should buy again.
I bought the Blue Lapel Vertical Striped Blouse for my wife and she loved it. It was easy to order; I just added it to my bag, selected a size and then checked out. I also loved that they had so many pictures of the Blue Lapel Vertical Striped Blouse, not just stock photos but of real customers wearing the product as well. I also appreciated that there was free shipping no matter the amount of the order and that I got 40% off my first order. My order came quickly and was packaged great. I would recommend this shop to my friends.
They're out to take your money in return for cheap poor quality items which are horrible substitutes for the picture you'll find on the internet. Please do not waste your time or money buying from these scam merchants. Just read all the bad reviews! Spend your money on a well-known website like boohoo asos missguided shopstyle etc. I asked for a full refund and I will return the items but they only offered a partial refund for two coats that didn't fit me and were horrible quality. I opened a dispute case in paypal as there is no other way to contact these rip off merchants
Hi Lisa,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Horrible, horrible quality! Took at least a month to receive the order and it's laughable! The dress is a completely different material than pictured on the site, a different color and barely worthy of being a costume! I ordered an XXL and it's probably a size medium. It would maybe fit an average sized 10 year old! Ridiculous looking! I ordered the cute bikini top with long skirted bottom and that too looked completely different in person. Super sheer skirt and such poor quality. Again, these garments are barely costume worthy and SO NOT WORTH IT! Wish I would've read these reviews first! Only read those on the site, which there were quite a few, so I thought it'd be worth it to check out a couple items. Those reviews are clearly fake because no one could really like these poorly made things that shipped from China!
Hi Christina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
Regards,
Paid for 2 day expedite shipping and it has been 6 days and the item says still has not shipped. Had it delivered to my parents before we left for are family vacation. And have 6 days left on vacation. But 3 at my parents so I am sure that we will not receive it until we have already left to return home 1000 miles away.
Will never use this site again poor and deceiving shipping methods
Hi Danielle,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
I ordered my item on 03/22(Tuesday) I paid for expedited shipping because I wanted it on Saturday and it shows Dispatch: Ships within 1 business day. I message and ask if they think it would be there for Saturday and I get "Your order is being processed; we will ship the order soon." I check for the order on Thursday still not shipped so I message again and ask about the shipping and get no response he it is 03/28 and I have message multiple time to get no response and the items still have not been shipped. THE CUSTOMER SERVICE IS HORRIBLE AND THE SHIPPING DAYS ARE NOT CORRECT. DO NOT ORDER FROM THIS SITE NASTYDRESS.COM IS MUCH BETTER
Hi Shakera,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
This site is terrible! They charged my account and never sent my items or a refund.
Hi Bre,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
Bought a dress and it was very terrible not nice. These people are scammers.
Hi Sandra,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
Very poorly made not made of 100% cotton nothing cotton about it. Just looks cheap. Going to cancel the next order.
Hi Veronica,
First of all, sorry for any inconvenience that it may bring. The item is not 100% same to the photos in website, because of the inevitable differences in monitor settings. It is also written in the item description in website, you may ignore it.
Can you tell me your new order number I will help to cancel it
This dress was so cute. That I had to tell my friend where I got it, in hopes that she would order it also. All the reviews and pics really helped me make my decision. This dress is incredible. I received lots of compliments and felt great. Super quality, very high end and you can't beat the price. I wish this came in more colors. I love it.
At first glance I wondered if this tutu would be able to give my daughter's dress the desired effect, I am glad to say it did. It was also comfortable, no inching. Money well spent
Poor quality! It took two months to receive my package! Not the same as what was pictured on the site.
Hi Antwasette,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I ordered a dress but its too small so I'm returning it for a bigger size.The problem is there isn't areturn slip to tell what size I need
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lisa,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.