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RotitaReviews 10,398

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,463
value
1,406
shipping
1,419
returns
1,306
quality
1,393
This company does not typically respond to reviews
California
1 review
8 helpful votes
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I wish I would have read the reviews before I made my purchase.
I revcd my clothes within 4 days, however the clothing looked nothing like the picture on their website. They were way too small. And they we very cheap and thrown together looking! I used paypal, who offered me a refund but I had to return the items." no problem RIGHT"? WRONG! The outfit cost me 64.46 and to ship it back to CHINA(where their located) would cost me 104.00! TF?! RIP OFF! Please do not buy anything from this website, please share this on all social media to let others know, I know I will! Not to mention there is no phone number to even call and complain to them!

Date of experience: April 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Tiffany,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Illinois
2 reviews
8 helpful votes
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For my order W**************, totaling $118.00, the clothes took three months to arrive, and when they did, it was a joke. Everything was miniature in size, the fabrics all felt like nylon or some similar product. They were all thin and flimsy. The jacket which looked to be rayon and have some weight to it but the reality was a flimsy and very wrinkled nylon that nobody would want to be seen dead in. This is just like Rosegal and Tobi and many others who are all based out of China and steal photos from legitimate websites, then make cheap knockoffs in miniature and expect that to pass for clothing that's actually worth wearing. I wish I had read the reviews here before ordering. SO pissed off. They offered to give me a 15% refund for an order over $100 that I can't do anything with but burn. I'm sure it will go up in flames in a second since it all seems to be made of plastic like "fabrics".

Date of experience: April 6, 2016
Rotita R. Rotita Rep
over a year old

Hi Amanda,
First of all, sorry for any inconvenience that it may bring. Since the item you purchased is pre-sale, it takes a longer time to ship out. But I promise your order was sent out already, by USPS, track number is LS545871496CN, link, www.usps.com. And it’s delivered in 2 weeks.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.

Washington
1 review
5 helpful votes
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The clothes were not the material it says, the quality is horrible. The pictures must be extremely Photoshopped. I ordered two sized up and they still don't fit. They fit awkwardly even if they were the right size. The overall experience was horrible. DO NOT SHOP HERE.

Date of experience: April 5, 2016
Rotita R. Rotita Rep
over a year old

Hi liz,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Connecticut
1 review
9 helpful votes
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I ordered two jumpsuits from this site... they are both too small, VERY cheaply made and material not as listed. Rotita advertises under different company names as well (SO BE AWARE) This company is a complete fraud. They actually talked about these companies on the Today Show this morning. A big company in China making over 2 million selling crappy items. Trust me, if you order anything from this company, it will NOT look anything like the picture. I wish I would have done my research first before ordering anything from this site. I filed a claim with PayPal to receive my money back. Also, those "good" reviews are not from actual customers; I believe they hire people to try to make them look good. I also tried adding a comment on their FB page, but they removed it. Lol. They don't give a damn about their customers... they are busy STEALING our money with that crap they are selling. WE NEED TO STOP COMPANIES LIKE THIS AND PUT THEM OUT OF BUSINESS! I REALLY GIVE 0 STARS BUT I HAVE TO CHECK AT LEAST ONE STAR!

Date of experience: April 5, 2016
Rotita R. Rotita Rep
over a year old

Hi kelly,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Georgia
1 review
10 helpful votes
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Got screen shots but I don't see where I can upload them here. So, here it goes. Paid for expedited shipping: 2-5 days. Got it in 8 days. So, my shipping should be refunded. These idiots won't refund it and seem to be completely clueless as to why it should be refunded. Messaged them back and forth over a month about this issue. Do yourself a favor, order from another site.

Date of experience: April 5, 2016
Rotita R. Rotita Rep
over a year old

Hi LaTasha,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Minnesota
1 review
12 helpful votes
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First these ship from CHINA, there is no Expedited shipping, second they are poorly made with the cheapest material available, third no refunds, no customer service and a lot of items never even ship... BEWARE!

Date of experience: April 5, 2016
2 reviews
12 helpful votes
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Fraud
April 5, 2016

I ordered a bathing suit almost 3 weeks ago. Not only have I not received it yet (even though it said it ships within 1 day) but yesterday, my bank alerted me that there was fraud on my checking account. 5 attempts were made from CHINA to use my debit card. I find it weird that they are based in China and someone in China hacked my account. Even though its suppose to be a secure payment, I believe otherwise.

Date of experience: April 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Nicole,
We don't have any access to customers paypal account or credit card. So please trust us, it's safe when you purchase from us.

GB
1 review
7 helpful votes
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Took ages to deliver to swimsuits, both were really badly sized, nowhere near the size they stated on their website, both were damaged as well! After much arguing with their 'customer service' department, and trust me, there was no service, they offered me a 60% refund on return of the goods at my cost. They keep saying that I had to beaver in mind how cheap the products were so they were basically saying they themselves didn't expect much in the way of quality! Both items will go in the bin. No point paying to return them to then not get a full refund. NEVER USE THIS COMPANY!

Rotita said on their site that it was Asian sizes so I ordered bigger than I needed, judging by their size chart I needed to. The swimsuits were STILL waaaaay too small. The quality was shocking. Like REALLY shocking! They said I should update my ticket for a refund but they don't offer full refunds and you have to pay for return postage so they really do have you completely stuffed. DO NOT USE THIS COMPANY! EVER!

Date of experience: April 5, 2016
Rotita R. Rotita Rep
over a year old

Hi Julie,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Georgia
1 review
10 helpful votes
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Rotita sucks!
April 4, 2016

Rotita sucks I ordered a 2x jumpsuit! How in the heck am I suppose to step in the neck of it to put it on Really! Then it took forever to get to me and no return stickers wtf! Never again will they get my money! Very unhappy customer!

Date of experience: April 4, 2016
Rotita R. Rotita Rep
over a year old

Hi Penelope,
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.
Which shipping method did you choose? Whichever you pay, you could track online and expect it soon.

California
1 review
3 helpful votes
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SOMEONE HELP
April 4, 2016

I ORDER 200 DOLLARS WORTH AND NOTHING CAME IN ITS BEEN ABOUT A MONTH FO ANYBODY KNOW WHERE I CAN CONTACT THIS PLACE PLEASE HELP

Date of experience: April 4, 2016
Rotita R. Rotita Rep
over a year old

Hi Yadira,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ,It will be received within 48 hours, It is an e-mail, including tracking number and links.

Alabama
1 review
10 helpful votes
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DO NOT ORDER
April 4, 2016

I order 3 dress from Rotita and none of them fit. Of course I used the measurements that was listed on their website and they were not correct. I contact merchant and they did not want to give me my refund and/or exchanged the items. I will NEVER ORDER FROM THEM AGAIN.

Date of experience: April 4, 2016
Rotita R. Rotita Rep
over a year old

Hi Deon,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Regards,

Germany
1 review
9 helpful votes
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Terrible
April 4, 2016

I did not search for this product, in fact a email came up on my FB with an amazing picture of a pair of PVC looking leggings, in black for £20.00. The site description pretty much stated they were black PVC leggings and the pictures showed this, however all pictures were taken from the front.
I have now received these and the back of the leggings are in fact track suit material in grey. The leggings are only panelled with PVC at the front. No where within the description does it state this. They are hideous and I will not be seen in public wearing something that looks so cheap.
I wrote to them advising them that thy must be in breach of the Sales of Good act but they have not even bothered to respond or suggest a return.
I think that they want people to buy sub standard clothing at the cost of a little less than shop pricing. They know that people have no real recourse.
Honestly save your money, do not purchase anything from this Company.

Date of experience: April 4, 2016
Rotita R. Rotita Rep
over a year old

Hi Annette,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

GB
1 review
4 helpful votes
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TERRIBLE QUALITY
April 4, 2016

Ordered a 3/4 length cardigan - colours not representative of the actual cardigan, cheap thin material and bad stitching. Not at all like the photo and have been mis sold! Ordered a XXL for a size 14 equivalent and was more like a size 10! Will not be buying from them again!

Date of experience: April 4, 2016
Rotita R. Rotita Rep
over a year old

Hi Nicky,
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Regards,

Australia
1 review
5 helpful votes
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An Absolute Joke
April 3, 2016

The dress I received is NOTHING like the dress I thought I was purchasing. The fabric is completely different - which also meant the strapless neckline wouldn't stay up, the shape is completely different, sizing was a disaster and there is a large stain on the front. Contacting them is an absolute nightmare and they are clearly unaware of what their Returns Policy states; after a week's worth of messaging, they tried to offer me a 20% refund, even though they sent me a damaged item and I am therefore entitled to a full refund, regardless of the fact that it is nothing like the dress on their website.
Please, PLEASE do not purchase from this site because your item is likely to be faulty or a cheap knock off, and they have no interest in customer service.

Date of experience: April 3, 2016
Rotita R. Rotita Rep
over a year old

Hi Emily,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,

Georgia
1 review
9 helpful votes
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I ordered a long maxi dress for a wedding. I ordered the dress a entire month before the wedding. I constantly wrote them asking where was my dress. They claim it will be shipped out in 24hrs. Well my dress took a week to just be sent it. It was with the carrier before processing to ship for over a week before I could track it. I received my dress a whole week after the wedding. When I open that bag and felt that cheap flimsy dress I was even pissed! The dress was not like it looked on the picture at all. It was the cheapest quality I ever seen. I'm trying to get my money back but they will not respond after I submitted a ticket. Please don't order from Rotita

Date of experience: April 3, 2016
Rotita R. Rotita Rep
over a year old

Hi
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ,It will be received within 48 hours, It is an e-mail, including tracking number and links.
I guess you have received already.

Tennessee
1 review
16 helpful votes
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Still Waiting!
April 2, 2016

Why hasn't my order shipped? Was told it would ship in 1-4 days. It has not shipped yet and its been 8 days.

Date of experience: April 2, 2016
Rotita R. Rotita Rep
over a year old

Hi Roxanna,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?

California
1 review
12 helpful votes
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Waited almost a month for my order, finally received it and the dress that had nothing but rave "reviews" was a complete disaster! First thing wrong color, not the material listed on the website, wrong cut, also extra fabric (dress was not tailored properly, just cheaply) and the seams are coming undone. I tried to contact them but it's like this company doesn't exist. I wrote a review on their website and its no where to be found, so obviously they are filtering their reviews which is illegal. Now I'm stuck with a dress that I'll probably just throw away because I'll have to spend at least $50 to get it tailored properly, not worth it!

Date of experience: April 2, 2016
Rotita R. Rotita Rep
over a year old

Hi Tiffany,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.

GB
1 review
7 helpful votes
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Rubbish
April 2, 2016

I'd never buy from this company again! I paid £17.00 for a dress that took 6 weeks to arrive and was just an unlined flimsy piece of material that wouldn't have fitted a size 6 woman let alone a size 12 it wasn't even close!

Date of experience: April 2, 2016
Rotita R. Rotita Rep
over a year old

Hi Jill,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Regards,

Maryland
4 reviews
72 helpful votes
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Horrible!
April 2, 2016

These people are scam artists --they need to be in jail. Never sent the items I bought. Instead, they sent items that I thought was a complete joke. There's no number so the only way to communicate with them is through email - good luck with that! I would never recommend this "store". Worst experience ever - never again!

Date of experience: April 2, 2016
Rotita R. Rotita Rep
over a year old

Hi Nat,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ,It will be received within 48 hours, It is an e-mail, including tracking number and links.

Alabama
1 review
8 helpful votes
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The Worse!
April 1, 2016

I ordered three items which took over a month to receive. Every item came back too small and very cheap material. I wouldn't wear this crap to the mailbox.

Date of experience: April 1, 2016
Rotita R. Rotita Rep
over a year old

Hi Vashanda,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.

Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.

In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.

Regards,