From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
I ordered a bathing suit on 3/31/16, and paid larger shipping fee to receive it within 2-5 days. I still haven't received the item and when I checked on it, I got a response that said that they haven't even shipped it yet! I opened a dispute claim with paypal. Ugh. I'm completely disgusted.
I ordered a swim suit size med. It was more like an XXL. The sides of the top were so wide, and the bottoms were so loose, they staged on my butt. Very cheap material, and took a month to get here. Will never oder anything g from this company. Get what you pay for! Please don't order from this place
Hi Pat,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
The worse decision I ever made is ordering from this place. $96.00 down the drain. I've been getting the run around for over a month now about returning the clothes that were not as the site described and they were shaped funny. Order from Amazon where it's safe!
Hi Tia,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information, it will be received within 48 hours, It is an e-mail, including tracking number and links.
This is ridiculous if id known how bad this place is i would never have ordered from them.
Hi Sharon,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Please continue to track online by the tracking number sent. If still any question, please submit a ticket.
Please take them down rotita and sammy dress false advertising they don't tell you there from china who can wear something that little maybe a five yr old, and suppose to be Adult
Hi Linda,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I placed an order on 4/3/16 for a bathing suite that I thought was super cute. While on their site, I saw a few other items that I thought were cute so I ordered them too, why not right? BIGGEST mistake ever! After the first day when I saw my order was still processing, I wrote them to ask when it will be shipped. Never got a reply. I started to research their reviews (which I should have done from the start-BIG mistake on my end) and decided I wanted to cancel the order. Their website says you can cancel within 24 hours and it will just cost you $3.00 an item for a return fee. After reading all these horror reviews I figured, well that's better then not getting my items at all, not getting any refund, or getting cheaply made clothes that don't fit. I emailed them another 3 times asking for a refund, and they never write back! Any reviews that show 5 stars are all scams! DO NOT ORDER FROM THIS SITE! This site should be taken down! Don't bother unless you want to just throw your money away! You mind as well donate your money to a charity and know you did a good deed!
Hi Joanna,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
Received the order from China with no packing slip and I need to return as it is the wrong size. I need a customer service number and cannot find it anywhere! It probably cost
As much as the item to send back to China
Hi Laura,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I bought an outfit paid for it, received it 10 days later = GREAT. The outfit was very poor fit, I'm a size 8 and it was easily a 12. I raised a ticket to arrange a return.
Then my problems started.
The customer service team do not write clearly or correctly so it was hard to understand them. They told me they would send a credit for 60% of the purchase and I could sell my outfit online to get my money back!
From 8thh March to present dat 07/04 they have still not resolved my returns or refunded any goods!
If you value your money say a long way away from this web site!
Hi
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address.
The items I received were ok... but these took 3 weeks to arrive and I had to do a lot of chasing... wouldn't use them again as they made me anxious
I ordered on March 20th. They took money out of my account but still nothing. I have sent 4 "tickets" and no reply as of today 4/7/16
Hi Seanna,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I have waited since 16th March for my item to arrive - I have now put in a complaint to PayPay so if I do not receive my item in the next 30 days, PayPal will try to resolve the issue and hopefully reimburse me my £15.51, which they took out of my bank immediately!
Hi Barbara,
Your orders have been processed, please check shipping notification email or login user center to check the logistics information. If you have not received logistics information ，It will be received within 48 hours, It is an e-mail, including tracking number and links.
I ORDERED A BATHING SUIT A MONTH AGO. THE CONTACT NUMBER IS INVALID AND I SUBMITTED A REQUEST TO SHIP MY ORDER AND THEY STILL HAVEN'T. I WISH I WOULD HAVE DONE RESEARCH BEFORE ORDERING FROM HERE. NEVER AGAIN. THANK GOD I ORDERED VIA PAY PAL AND I'M ONLY OUT $19 BECAUSE I WOULD'VE RAISED HELL! IF ANYONE HAS RECEIVED THEIR MONEY BACK, PLEASE LET ME KNOW ASAP! THANKS. EMAIL IS: *******@gmail.com
Hi Celia,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
Would recommend Rotita 100%. Everything is reasonably priced and shipped wonderfully fast. Everything meets my expectations and was true to size and how it looked in the pictures. Quality cloth was used in all of my clothing orders, and they look as great as the first day I worn them. Will continue buying from them.
I have placed and successfully received over 7 orders with Rotita. I love the quality & great value for money. The clothes I have purchased are beautiful, stylish, comfortable and sophisticated. Rotita has a very wide range of products to choose from. I have always had and received open communication with support staff, which results in satisfying resolutions. Excellent, helpful Feedback and photos from customers-giving honest information on sizes, colours and styles.
I ordered ten days ago and still it said NOT SHIPPED! I tried calling, no phone number! How convenient! They do allow you to submit a ticket, but they never respond to it.
Hi Alicia,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
Can you please tell us your order number?
They can't even spell right when replying back. I had asked them where my order was and they said it would be shipped in 3-4 days... its been six days and my order is still not shipped. I again asked them where my stuff was and I have sent two tickets of complaints and they still haven't responded. DO NOT ORDER FROM THIS! I paid with PayPal so I'm sure I can get my money back.
Hi Emily,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time. Please check shipping notification email or login user center to check the logistics information.
I'm so mad I wish I would have read these reviews I'm so hurt this cost me a lot of money and I can't get a refund
Hi Crystal,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
After receiving this item late, dealing with customer service was a nightmare. They wouldn't refund my money and continued to dispute this with me. The quality of the dress was awful and very cheap. It was completely see through. When I tried to give a review of one star, although they deserve no stars, it wouldn't go through. Go figure. This company is a scam! I wish I would've read the reviews before throwing money out the window.
Hi Heather,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Ordered a bathing suit, and still haven't seen it nor had any communication what so ever. Can't connect with customer service... this is a joke.
Hi Angie,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.
After seeing Rotita on my Facebook page, I purchased and paid for, via PayPal, $135 worth of items on March 25th, 2016. On April 5th, I attempted to check the status of my order (get tracking info) only to see that nothing has changed, my order has not been shipped! I sent an inquiry (ticket) via their website and so far, it's been 24 hours with no response other than an automated email generated stating they'll get back to me "as soon as they can".
After reading these reviews, I am extremely concerned that I made a big mistake by ordering from them! The good news is that since I ordered via PayPal, I can always contact them to handle this should a dispute arrise.
Hi Laelah,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.