Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
I love this dress. Looks amazing on my wife. The fit is perfect and the quality is good. Highlight, perhaps, are the vivid colours.
I followed advice from previous buyers and ordered a size down and got a medium. I'm 5'4", 36dd and about 145/150 lbs. the dress fits great and I think the quality is pretty good. Only problem is my back flab shows so I need to get a smoothing top to wear underneath. Will buy from this seller again!
I ordered this on my husbands account for myself. I was expecting to be disappointed when it got here because there were no review and let me just say... I am writing one for anybody who may have doubts... Order your exact size... It fits PERFECT! Its a little past knee length and I also got a 26 inch petti coat to put under it and it makes it look incredible!
I am usually not one to spend this much on jeans. I usually buy gap or banana republic jeans when on sale.
I HAVE HAD A VERY BAD EXPERIENCE AND LOST MONEY I PAID FOR THE THINGS THAT I WANTED.
DO NOT BUY FROM THEM.
SUPER BAD SERVICE... THEY SHIP YOU $#*! THINGS AND DONT REFUND U BACK FOR ANYTHING... THINGS LOOK NOTHING LIKE THEY SHOW IN THE PICS AND SIZES ARE MESSED UP
THEY ARE SHIPPING FROM CHINA... BAD QLTY, BAD BAD $#*!
I ordered a bathing suit on 6th May and still have not received it. I did many times to track the item and place a ticket to find out where its at and unfortunately was unable to. I do alot of online orders and never in my life had a site say it will be shipped in 24 hours and I still never received it. After reading all of the reviews I am praying mine fits properly and can with stand the usage I intend to use. We live by the water and I am in the water alot. If I have to return it I pray we will not have complications. They have some nice products and wanted to order more glad I did not until I see the quality of the product. Hoping for the best.
Ok I got my bathing suit a month later and I wear an large to XL in the US so I went according to their chart got an XXL and I dont think they use a size chart they just sew material together because some parts fit ok and others parts of the bathing suit was extremely small on me I so disappointed
Hi Sabrina,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. Since the item you purchased is pre-sale, it takes a longer time to ship out. But I promise your order was sent out already, by USPS, track number is LS896828345CN, link, www.usps.com. And it’s delivered in 2 weeks.
Kind regards
Is it true that your website consist of stolen pictures from fashion magazines or other clothing websites?, is it true that people pay for express orders and they still don't get their merchandise for months? And IS IT TRUE THAT ONCE YOU RECEIVE THE CUSTOMERS PAYMENT THEY HAVE NO WAY OF CONTACTING YOU AND YOUR CUSTOMER SERVICE DON'T ANSWER?, AND is it true that when people finally do receive their merchandise it is nothing like the pictures that you display on your website?... WHAT IS REALLY GOING ON AND WHO OWNS ROTITA AND WHY ARE THEIR SO MANY NEGATIVE COMPLAINTS?
Hi Felicia,
It’s a pity that you leave a bad review but you don’t ever purchase on our website. I guess it’s not fair for us at all.
We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund.
Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Back in March I ordered three swimsuits, which I did not receive for almost 2 months, and this was after I contacted the company to find out where they were. Then when I did receive them they fit terribly, the material was cheap and did not stretch as a bathing suit is meant to stretch. I was incredibly dissatisfied with the service, and asked for a refund, to which I went back and forth in several messages. Finally after having voiced a complaint on sitejabber they reported they would give me a full refund. I sent the swimsuits back in June and have still yet to receive my refund they continue to promise! Stay away from this scam of a company! If I could give 0 stars believe me I would.
Hi Shay,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,
STILL HAVE NOT GOT ANYWHERE WITH THIS COMPANY! 5/26/16 Wish I would of seen this before ordering. I have finally got my $164 order and it is horrible. I checked the size chart and everything. NOTHING FITS & QUALITY is HORRIBLE. I even went a size bigger. To top it off one of the items is damaged. I have sent emails back and forth and I keep getting the most ridiculous replies. They will NOT return my stuff. Reading all of these reviews is so sad. We work hard for our money and they just keep ripping people off.
Hi Glenna,
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
I purchased a really cute dress that they have on their website for a wedding. I was really excited when it got here. When I opened it I was so disappointed. The dress looked nothing like what is on their website. Very cheap material, different color and different style. I contacted them and was told not to expect some expensive dress when their prices are very low. Never again am I going to buy from them. I will make sure this site gets taken down. Oh and they only wanted to give me 60% of my money back and wanted me to pay for return.
Hi Elisabet,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
If you value your money do not order from this site.
Their clothes are poor quality, arrived damaged, and then company refuses to issue a full refund. First they only wanted to refund me 20% of the order and now they're saying they will only refund 60%. Since I have to pay for return shipping to China a 60% refund is unacceptable.
Getting them to ship anything is a nightmare. As soon as I told them to cancel my order before it shipped... they shipped it and are now trying to make every attempt to not refund me and keep every penny they can.
Their response time is slow to say the least. Expect to wait days to receive an answer to your question.
Hi
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
I ordered a swimsuit and two bikinis which look lovely, but the sizing is completely off by about 5 sizes! I have submitted a ticket to customer services twice now so that I can return the items for a refund but I have heard nothing back. Very unhappy with this service I would not recommend.
Hi Shauna,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Please update your ticket and asking for return address, don’t forget mention that you are from sitejabber. We will send a full refund after order returned and received.
Regards,
I ordered 7 dresses and paid for expedited shipping charges to be sent to me within 2-3 business days.
1. first, although I paid extra for expedited shipping the items were sent to me only after a week and half
2. Although I paid for 7 dresses only 6 were there. 1 dress was damaged had a big hole. 1 dress was a color that i never ordered. The other 4 dresses were way shorter than the length that was specified on the website ( mid calf length). More like above the knee length. Poor material and poorly sewn with strings hanging from everywhere.
3. i wanted to return the items to them, so i left a message on their website asking for the return address. It's only 2 more days to go before the 30 day expiration, but they are still giving me the run around. Not telling me exactly where to sent the items.
4. THESE PEOPLE ARE HIDING BEHIND A WEBSITE AND CHEATING HONEST CUSTOMERS OUT OF THEIR HARD EARNED MONEY. PLEASE DO NOT ORDER FROM THIS WEBSITE AND BEWARE OF THE SIMILAR WEBSITES SUCH AS THESE.
Hi naya,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting an earlier reply.
For the faulty items, we will send a full refund.
I ordered a dress that came nearly a month later, is COMPLETELY see through, if I could give no stars I would have but it made me give at least 3 on the review but then wouldn't even post it on their site. It has Material you could spit through. Seriously awful there is no way anyone could wear this unless it's over a bikini on the beach. Their customer service is not only terrible it is non existent! I asked questions 3 times with no response! I urge you Do not waste your money!
Hi Ciara,
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting an earlier reply.
Please mention that you are from sitejabber.
I ORDER A DRESS ABOUT 4 MONTHS AGO IT WAS SUPPOSE TO BE THE FOLLOWING WEEK I ORDER IT BUT ITS NOT. YOU GUYS LIED TO ME I NEED MY MONEY BACK NOW
Hi Monah,
First of all, sorry for any inconvenience that it may bring.
May I know have you ever purchased on Rotita? Would you please help me and tell me the order number? In this way, I will easily found out the problem and help you out.
The number you sent is not correct, I can't find any order with it.
I finally received my order and my first thought was how horrible the quality was of the material. Even though I ordered the same size in 2 different bathing suits, the top on the first one was literally falling off of my, but the bottoms fit me perfectly. I don't have a huge $#*! either. They were made completely wrong. The second bathing suit was waaaaay too tight. I contacted them about getting a refund and they told me that the sizing is different for each bathing suit and I should have checked that first. That does not explain how the top on the bikini was falling off me and the bottoms fit me. They said they recommend me giving them as gifts, but they would help me pick out the correct size which I would have to pay for. Thieves! Do not use this company.
Hi Lindsay,
We have been devoting to offer good products with low price, but it maybe up to your expectation. You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please contact us by a website ticket. Our customer service will always reply in 1 working day.
Hope for your understanding and best wishes.
Best Regards,
Rotita Customer Service
I ordered from here a week ago I have not even receive my tracking number they have no way of getting in contact with I'm really pissed off because I needed my items to go out of town Friday! Unfortunately I don't have a plan B I will never purchase nor recommend this company to anybody
Hi Paula,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
I purchased a swimsuit. It arrived roughly one month after I paid.
The suit is made wrong. The bottoms fit fine but the top is gigantic!
Went to the website and submitted a "ticket" and have heard nothing from them! Guess I'm out $25!
Hi Jeanne,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply.
Best Regards,
I ordered a bathing suit that I can't even give a quality rating for because it hasn't arrived yet. I ordered it April 11th. Payment was taken out of my account that day. I will be filing a complaint for a refund if my order doesn't arrive soon. BIG DISAPPOINTMENT!
Hi Liz,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. But I promise your order was sent out already, by post office, track number is RH302438628CN. Link, http://new.17track.net/en/track?nums=RH302438628CN
And there is no delivery info online to your country. Please contact the local post office if necessary.
Kind regards
I ordered a bathing suit on Sunday 5/15/16, but on Monday 5/16/16 I received an email stating that you were unable to fulfill my order because the swimsuit was out of stock, and that I needed to contact you for a refund and within the same minute you sent another email stating that since you didn't hear from me that you guys were crediting my Rotita account. Now I can't even sign into my account and see what the credit is. When I sent a reply to the email you guys sent requesting a refund to my credit card, I did not receive a response. I am so not happy and I will be reporting this to the better business bureau!
Hi Nyesha,
Thank you for your valuable feedback. The money was automatically sent back to the website account if any item out of stock. And I have applied a refund to your card. Please wait for refund in few days.
We really hope you that you could remove the review after the issue resolved.
Regards,
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: We have been providing free shipping and high quality products all over the world. Some customers may not like them, but they have right to return and get a refund. Meanwhile, there are many bad reviews not written by real customers, but fraud competitors. We really despise it.
Answer: Please don't waste your time! It is not suppose to be that some people just so "happen" to have a good experience. Trust me this company is horrible and you will regret it immensely. They send cheap fake knockoff of their items and the pictures on the site are stolen. Don't read the fake positive reviews. I ordered from here and I was extremely disappointed and angry. I want to spare you that experiment
Answer: Our size is Asian size and runs small for western size, you can choose 1-2 up More information, pls check our size chart
Answer: I wouldn't order anything from that site. But it's at your own risk
Answer: Sizing is very inconsistent and clothing looks nothing like the Pics. Do NOT buy
Answer: I wouldn't waste your money. Took forever to get the dress and once we got it, it was poor quality and not what was pictured on website. Finally got them to agree to refund money if I returned dress. Went to post office to ship back and found out it was going to cost almost $15 to send back with no guarantee I would get my full refund. I opted to keep the dress so I wouldn't be out more money. Maybe I can use for dish rag! Lesson learned! Will never order through them again.
Answer: Thanks for your feedback. We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued. Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber. Best Regards,
Answer: I wouldn't waste your money. Nothing that you order looks as good as in pictures and the quality of the material is cheap and thin.
Answer: I was lucky in the sense that my "clothes" arrived in a relatively short amount of time. However, it is important to note that the clothes were so unlike what I purchased and so cheaply constructed that I used one piece to dust with (literally) and immediately stuck the other in a bag of clothes to donate. So unfortunately waiting for your items to arrive may be the least of your worries. Good luck!
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Hi Gurjit,
Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,